FICX, innovators in no-code digital CX, announced the release of the FICX CX Automation (CXA) Platform that empowers any business professional to build secure, automated customer processes without coding or developer support. Continue reading FICX Introduces No-Code CX Automation Platform to Automate Any Customer Process Across Channels →

Salesforce, the global leader in CRM, today announced new capabilities that integrate Slack across Salesforce’s products and industry solutions, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working.  Continue reading New Salesforce and Slack Innovations Empower Companies to Create Their Digital HQ →

8×8, a leading integrated cloud communications platform, announced that 8×8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone and contact centre solution to support multinational enterprises with operations in Russia. Continue reading 8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia →

Sabio Group, the leading European full service CX provider, has launched a major new release of flexAnswer – the company’s powerful virtual assistant (VA) and knowledge management platform. Continue reading Sabio’s flexAnswer makes digital journeys more accurate and easier for customers →

Alvaria, Inc, releases two feature-rich application suites for their enterprise contact centre portfolio, the Alvaria Customer Experience (CX) Suite and the Workforce Engagement Management (WEM) Suite. Continue reading Alvaria Announces New CX and WEM Technology Solutions Scaled for the Enterprise →

Viable, an analytics startup using artificial intelligence to automate text analysis of customer feedback, announced it has raised $3.9 million in pre-seed and seed funding to bring to market its next generation qualitative feedback analysis AI tool. Craft Ventures and Javelin Venture Partners led the funding rounds respectively. Continue reading A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights →

Perceptyx, the leading employee listening and people analytics company, introduced its People Insights Platform to help global organizations keep pace with rapidly-changing employee needs and expectations. Continue reading Perceptyx Sets New Standard for Post-Pandemic Employee Listening: Continuous Conversations at Scale →

Nextiva, the connected communications company, announced it has raised $200M, in its first external funding round, from Goldman Sachs Asset Management (“Goldman Sachs”) at a $2.7B valuation. Continue reading Nextiva Raises $200M from Goldman Sachs Asset Management →

Zoom Video Communications, Inc. kicked off Zoomtopia 2021, unveiling plans for innovations across its platform designed for today’s dynamic working environments, and to ignite a new era of connection and collaboration. Continue reading Zoom Announces Planned Innovations to Ignite the Next Era of Communications →

Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, at Coveo Relevance 360, announced ‘Personalized Agent Full Search’ and a Slack connector built on the latest technology from Salesforce and Coveo. Continue reading Coveo Announces New Features to Help Equip Frontline Agents →

PolyAI, the leading supplier of enterprise-ready voice assistants, is poised for rapid growth in the US thanks to investment from Khosla Ventures and recent deals with Landry’s Entertainment, Greene King, Starling Bank and Viasat. Continue reading PolyAI Raises $14 Million from Khosla Ventures →

Salesforce announced new AI-powered workflows and contact centre innovations in Service Cloud to power effortless experiences for service agents and their customers. New workflows built into the Customer 360 platform enable customer service teams to predict, route, and solve customer needs — sometimes before the customer is even aware a problem exists. Continue reading New Automation and AI Innovations from Service Cloud Transform the Contact Centre to a Digital HQ for Service Teams →

Conversica, Inc., a leader in Conversational AI solutions for enterprise revenue teams that help organizations attract, acquire and grow customers at scale, reinforced its strategy to provide Conversational AI solutions across the entire customer revenue lifecycle as being the only vendor to provide Conversational Customer Success via its AI Assistants. Continue reading Conversica Implements Conversational AI With Customer Success Teams to Bolster Customer Retention Rates and Revenue →