Crescendo, creators of the first augmented-AI CX platform, announced the closing of a series of venture round financings totalling $50 million. General Catalyst, where the company was conceived, led its latest Series C fundraise. Continue reading Crescendo closes $50 million in total financing with latest round led by General Catalyst
Category Archives: Technology
Nextiva Introduces Nextiva Workforce Scheduling
Nextiva, the leading unified customer experience management (UCXM) platform, announced the launch of Nextiva Workforce Scheduling, an expansion of the company’s workforce engagement management suite on the Nextiva Unified-CXM platform. Continue reading Nextiva Introduces Nextiva Workforce Scheduling
Gladly secures $40M in funding led by AVP
Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. Continue reading Gladly secures $40M in funding led by AVP
UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
UJET, Inc., a leading provider of AI-powered cloud contact centre solutions, announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. Continue reading UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Concentrix Corporation, a global technology and services leader, announced the release of iX Hello, a GenAI-powered self-service application designed to supercharge productivity and engagement quality, with high security. Continue reading Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Vee24, the leader in transforming Digital Customer Engagement, is proud to announce the launch of its innovative multiparty video chat. Continue reading Vee24 Launches Multiparty Video Chat to Enhance Customer Experience