15th July 2020: Nuance® announced enhancements to its AI-enabled intelligent detection capabilities in Nuance Gatekeeper, the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection. Continue reading Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice
Category Archives: Technology
Dynamic Yield Launches “XP Squared” Experience Optimisation Learning Centre
15th July 2020: Dynamic Yield, the Experience Optimization platform, announced the release of XP Squared – an online public learning centre designed to help digital marketers gain access to the vital experience optimisation resources necessary to boost their knowledge. Continue reading Dynamic Yield Launches “XP Squared” Experience Optimisation Learning Centre
Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution
15th July 2020: Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognises Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. Continue reading Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution
HSBC UK introduces Apple Business Chat to customers
14th July 2020: HSBC UK and first direct have launched Apple Business Chat, adding to their support services for customers and to help with the increased demand on branches and telephone services during the coronavirus outbreak. Continue reading HSBC UK introduces Apple Business Chat to customers
IMImobile named among software providers in 2020 ‘Now Tech’ Reports
14th July 2020: Global cloud communications software and solutions provider IMImobile announced that it has been named in both the Now Tech: Real-Time Interaction Management, Q2 2020 Report and the Now Tech: Mobile Engagement Automation, Q2 2020 Report published by Forrester Research, Inc. Continue reading IMImobile named among software providers in 2020 ‘Now Tech’ Reports
Pega Introduces X-ray Vision: The Industry’s First Self-Healing RPA
14th July 2020: Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, introduced X-ray Vision – the industry’s first self-healing robotic process automation (RPA) capability to detect and fix broken bots with no human intervention. Continue reading Pega Introduces X-ray Vision: The Industry’s First Self-Healing RPA
UJET Launches its Channel Partner Program with PeakView Partnership
14th July 2020: UJET, a leading provider of cloud contact centre solutions, announced the debut of its channel partner program and agreement with PeakView, a pioneer in the Contact Center as a Service (CCaaS) industry with expertise in planning, deploying, and managing contact centre solutions. Continue reading UJET Launches its Channel Partner Program with PeakView Partnership
Verizon powers intuitive customer experiences with Google Cloud
13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud
UiPath Raises $225 Million Series E Funding Round
13th July 2020: UiPath announced it has closed its Series E investment round, raising $225 million at a post-money valuation of $10.2 billion. Continue reading UiPath Raises $225 Million Series E Funding Round
New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
13th July 2020: Verint® announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Continue reading New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. Continue reading Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses
Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Medallia announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalised real-time experiences that increase purchase frequency. Continue reading Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Sprinklr Announces Integration with Google’s Business Messages
Sprinklr, the leading Customer Experience Management platform (CXM) announced its integration with Google’s Business Messages, making it even easier for brands to respond to messages from customers who find their business listing on Google. Continue reading Sprinklr Announces Integration with Google’s Business Messages
Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX
Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Continue reading Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX
InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution
InMoment®, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as employees adapt to new working environments. Continue reading InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution