Category Archives: Technology

Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents

Sparkcentral, an enterprise digital customer service platform company announced the rollout of its cross-channel conversation history feature – a key innovation in the digital customer service space. Today, consumers use multiple digital channels to contact enterprises depending on their needs and preferences. Continue reading Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents

Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange

Messagepoint announced that its leading Customer Communications Management (CCM) solutions are now available on Salesforce AppExchange. Customers can leverage Messagepoint to optimize both the content and management of their digital and printed communications for customers. Continue reading Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange

Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America

Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging. Continue reading Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America

Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution

Avaya announced its new Avaya IX Subscription program, making it easier than ever for Enterprise customers to purchase and consume Avaya’s world-class communications and collaboration solutions to drive their business growth. Continue reading Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution

Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels

Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS) Level 1 secure payments across all engagement channels. Continue reading Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels

Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio

Avaya previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio. This new, all-in-one, highly customizable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalized interface. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio