Category Archives: Technology

LiveVox to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp

LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, announced that it completed its previously announced business combination with Crescent Acquisition Corp (“Crescent”) (formerly NASDAQ: CRSA), a publicly traded special purpose acquisition company, on June 18, 2021. Louis Summe, founder, and CEO of LiveVox, will continue to lead the business. Continue reading LiveVox to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp

WorkForce Software Launches First Integrated Employee Experience and Workforce Management Platform

WorkForce Software, the leading provider of enterprise SaaS-based workforce management solutions announced the availability of its WorkForce Suite with a fully integrated set of employee experience (EX) capabilities designed to facilitate meaningful, in-the-moment interactions between managers and their deskless employees. Continue reading WorkForce Software Launches First Integrated Employee Experience and Workforce Management Platform

Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia

Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. The new, regional WEM cloud service will support the growing demand in Southeast Asia for cloud-first contact centre services from local enterprises as well as global organisations looking to move into the region. Continue reading Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Talkdesk®, the global customer experience leader for customer-obsessed companies, is announcing Talkdesk Retail Smart Service. The new AI-powered industry solution helps retailers deliver quality, automated self-service options for customers while allowing contact centre agents to focus on higher touch, revenue-generating engagements. Continue reading Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

LivePerson and Adobe transform digital experiences with conversational AI and personalization

LivePerson, a global leader in conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale. Continue reading LivePerson and Adobe transform digital experiences with conversational AI and personalization

Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Continue reading NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

Neustar Launches TRUSTID Solutions for More Informed, Secure Connections

Neustar Inc., a global information services and technology company and leader in identity resolution, has launched Neustar TRUSTID Solutions, a suite of solutions designed to help organizations reduce fraud, improve contact centre efficiency and comply with consumer protection regulations. Continue reading Neustar Launches TRUSTID Solutions for More Informed, Secure Connections

Kofax Intelligent Automation Platform Features Expanded Low-Code Capabilities

Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, announces the latest release of its Intelligent Automation Platform. The new release accelerates deployments by better enabling citizen as well as professional developers, resulting in greater business value and a shorter return on investment (ROI) for customers. Continue reading Kofax Intelligent Automation Platform Features Expanded Low-Code Capabilities

TCS Helps Alcatel-Lucent Enterprise Digitally Transform Customer Experience

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, announced that it has designed and delivered a key customer experience transformation program for Alcatel-Lucent Enterprise (ALE), a leading provider of communications, networking, and cloud solutions tailored to customers’ industries, to drive improved sales velocity and revenue growth. Continue reading TCS Helps Alcatel-Lucent Enterprise Digitally Transform Customer Experience