Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has been awarded it’s 600th contact centre innovation patent by the U.S. Patent Office2, for its latest AI technology advancement within the Avaya OneCloud CCaaS portfolio. Continue reading Avaya Receives 600th Contact Centre Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio →

Sitecore® the global leader in digital experience management software, announced that it has secured backing for a large-scale growth plan fuelled by $1.2 billion in investment. Continue reading Sitecore Embarks on $1.2B Investment Plan to Accelerate Growth →

Empirix®, the leader in end-to-end test automation and network and service performance monitoring, assurance and analytics announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in-one cloud-native contact centre solution, before go live. Continue reading Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software →

Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Continue reading Infosys launches Infosys Cortex →

Mitel’s contact centre technology portfolio is one of the most comprehensive and adaptable offerings in this highly competitive market. This completeness of vision includes the ability to deliver anything from public, private or hybrid cloud solutions to specialist features provided via a best of breed approach through partnerships with some of the most innovative technology providers in the contact centre space. Continue reading Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020 →

Kustomer, the top-rated CRM platform for omnichannel customer experiences, launched its next-generation Kustomer Chat platform. The intelligent, easy-to-deploy conversational messaging platform leverages AI and historical customer data to enable secure, personalized engagement from websites and mobile devices throughout their buyer journey. Continue reading Kustomer Debuts Next Generation Chat Platform →

Yext, the Search Experience Cloud company, announced the availability of Yext Answers, the company’s revolutionary search product, to select partners in its Channel Partner Program. Continue reading Yext Extends Answers to Partners to Bring Local Businesses into the Future of Search →

Aculab, a prominent worldwide provider of advanced speech and signal processing technologies for the telecommunication industry, is pleased to announce that they have been recommended for ISO 27001 accreditation.  Continue reading Aculab strives for the highest international standard in information security →

8×8, a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8×8 as their official cloud communications provider. Continue reading Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience →

Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced the first release of Unify Office (UO) in the United States. Continue reading Atos launches Unify Office by RingCentral in US →

Capita announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analytics and AI-driven support. Continue reading Capita launches solution to help serve customers better through real-time voice analytics →

transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions. By structuring FAQs and applying effective SEO techniques, the service helps businesses optimize their FAQ management and operations processes. Continue reading transcosmos releases an FAQ management service →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. Continue reading SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work →

Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network (APN). Continue reading Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaS customers, through an extended relationship with Amazon Web Services (AWS). Continue reading Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence →