Category Archives: Technology

Medallia named a leader in employee experience management platforms by independent research firm

Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025, which evaluated 12 providers based on 23 criteria. Continue reading Medallia named a leader in employee experience management platforms by independent research firm

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale

NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. Continue reading NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale

Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements

Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities. Continue reading Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements