NICE inContact, a NICE business and the leader in cloud contact centre, in partnership with RingCentral a leading provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact centre agents, to work from home. Continue reading NICE inContact and RingCentral Announce Offering To Support Home Working →

Britannic Technologies, specialists in voice communications, systems integration and managed services, announced they will be offering free software and support to help companies and organisations manage unprecedented levels of digital interactions during the COVID-19 pandemic. Continue reading Britannic Technologies Launch Free INBOX →

Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the launch of Bot Security, the industry’s first security program to set the standard for securing software bots that enable business continuity. Continue reading Automation Anywhere Delivers Business Continuity with RPA Industry’s First Bot Security Program →

Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact centre options for Microsoft Teams. Continue reading Enghouse Integrates with Microsoft Teams for Contact Centre →

Talkdesk® announced a suite of products and features to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions. Talkdesk Flexible Deployment™ offers companies an easy path to adaptability and business continuity; especially crucial in crisis scenarios. Continue reading Talkdesk announces Flexible Deployment and Guardian to securely shift to work-from-home solutions →

NICE announced WEM@home, a new offering that provides advanced remote management capabilities to maintain productivity and service levels to organizations globally. Continue reading NICE Launches WEM@home, Helping Organizations Maintain Service Levels and Agent Engagement While Working From Home →

EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency. Continue reading EBI.AI launches free CoronaBot →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions announced general availability of the highly anticipated Avaya Cloud Office™ by RingCentral® solution. Continue reading Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available →

Vidyo (Enghouse Vidyo), a leader in embedded video technology, announced a program to help its telemedicine clients dramatically scale to combat the Coronavirus pandemic. Continue reading Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk →

Dutch startup Kaizo, (formerly known as Ticketless) announces a $3 million seed round led by Gradient Ventures, Google’s AI-focused venture fund, and Partech, with participation from several angel investors. Continue reading Kaizo Raises $3 Million to Accelerate Customer Support Productivity →