Talkdesk®, the cloud contact centre for innovative enterprises, announced three new capabilities to its cutting-edge, AI-infused Outbound Dialer™ suite. The new Predictive Dialer™, new Proactive Notifications™ and enhanced Salesforce Dialer integration offers Talkdesk customers new capabilities for organisations to proactively connect with current and prospective customers in an efficient and compliant manner. Continue reading Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach →

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), announced the launch of Dialpad for Startups, a program designed to support emerging companies with free and discounted seats of all Dialpad products. Continue reading Dialpad Launches Startup Program for VCs and Early-Stage Companies →

Surfly, the market standard for co-browsing technology, announced that its integration with NICE inContact CXone is now available on CXexchange. With this integration users can instantly make use of Surfly’s universal co-browsing technology to upgrade existing CXone channels, such as Phone, Chat, or Email to an in-person experience online. Continue reading Surfly Now Available for NICE inContact CXone for In-Person, Co-browsing Experiences Online →

Avaya launched its Google Cloud AI-powered contact centre platform down under, helping Australian and New Zealand organisations deliver automated and assisted customer experiences (CX) by empowering agents with real-time intelligence. Continue reading Avaya launches Google Cloud AI-powered contact centre capabilities in Australia →

Genesys®, the global leader in cloud customer experience and contact centre solutions, has rolled out new hourly pricing for Genesys Cloud. Now, organisations can pay only for time spent using the company’s all-in-one solution, which is also the world’s leading public cloud contact centre platform. Continue reading New Usage-based Pricing for Genesys Cloud Gives Organizations Ultimate Flexibility →

Vyopta Incorporated, the leading provider of unified communications and collaboration monitoring and analytics, announced the launch of new capabilities to optimize voice environments. Continue reading Vyopta Expands Monitoring and Analytics for Enterprise Voice →

Creative Virtual, a world leader in customer and employee engagement solutions, announced a commercial partnership with Spitch AG, the leading developer of enterprise speech solutions in Switzerland. The collaboration will utilise the best-of-breed technologies of both companies to provide their customers with innovative self-service solutions. Continue reading Creative Virtual and Spitch AG Announce Partnership to Bring Speech Recognition and Conversational AI Together in Omnichannel Solutions →

Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution. Continue reading Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution →

PCI Pal®, the global provider of secure payment solutions, has announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe. Continue reading PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security →