Aspect Software announced Aspect® Unified IP® Infinity, a multi-year programme designed to help customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments. Continue reading Aspect Software Announces New Infinity Program for Aspect Unified IP →

3CLogic announced it was named to the Constellation ShortList™ for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. Continue reading 3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019 →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced that Spearhead Group Inc. is now a Master Agent for 8×8. Continue reading Spearhead Group Inc. Joins 8×8 Channel Program as Master Agent →

Award-winning 4net Technologies, Avaya’s International Cloud Partner and Innovation Partner of the Year, have signed a deal to deliver a shared contact centre platform for Councils across Wales. Continue reading Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government →

LivePerson announced new Maven™ artificial intelligence capabilities that increase Maven’s power to help brands drive efficiencies and improve customer experiences in messaging channels. Continue reading LivePerson debuts enhanced Maven™ AI capabilities →

IPI, the digital contact centre specialist, today announced that it has been awarded a place on the Crown Commercial Service (CCS) coveted Network Services 2 (NS2) Framework. IPI was one of a selection of SMEs to be chosen to deliver data access services (Lot 1). IPI also bid for places on lots for IP Telephony and Contact Centre Services, which CCS expects to award in due course. Continue reading CCS awards IPI a place on £5bn Network Services 2 framework contract →

Jabra, leader in audio and communications solutions, now launches the Jabra PanaCast, engineered to be the world’s first smart Panoramic-4K Plug-and-Play video solution Certified for Microsoft Teams. With this, Jabra strengthens its foothold in solutions for office huddle rooms. This real-time immersive intelligent vision system offers 180-degree panoramic vision which ensures everyone in the room is seen. Continue reading Now launching: Jabra PanaCast real-time intelligent video solution Certified for Microsoft Teams →

Infor, a global leader in business cloud software specialized by industry, today announced significant updates to Infor Concierge, a powerful, self-service solution for customers designed to provide holistic access to relevant Infor resources. Continue reading Infor Continues to Enrich Customer Experience with Infor Concierge Portal →

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise announced it has been awarded a new patent for advanced machine learning that applies skills-based routing to internal employee networks. Continue reading Fuze Empowers Workforce with Skills-Based Routing Patent →

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise, announced that Gartner, Inc. has recognized the company as a Visionary in its 2019 Magic Quadrant for Unified Communications as a Service, Worldwide. Continue reading Fuze Named a Visionary in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide →