As part of its commitment to help organisations deliver brilliant customer experiences, The Sabio Group is working with the UCL School of Management to support the University’s innovative MSc Business Analytics master’s degree programme. Continue reading Sabio partners with UCL School of Management to support MSc Business Analytics programme →

Ada, the market leader in Automated Customer Experience (ACX) announced the launch of Ada Glass, which provides seamless customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. Continue reading Ada Introduces ‘Automation to Agent’ Customer Experience →

IPsoft, the global leader in enterprise AI was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized IPsoft for providing conversational AI for complex use cases, stating that IPsoft “is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.” Continue reading IPsoft Named a Leader in Conversational AI for Customer Service →

Symphony Talent, a leading talent marketing solutions provider, today announced the availability of messaging features within its Experience Cloud (XCLOUD®) platform to empower brands’ conversational engagement with candidates and employees. Continue reading Symphony Talent’s New Omnichannel Messaging Feature →

WEBTEXT, a leading cloud based provider of enterprise messaging, announced that its Mitel contact centre messaging solution is now commercially available. WEBTEXT smart messaging enables Mitel customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience. Continue reading WEBTEXT Brings Smart Messaging To Mitel Contact Centre →

Salesforce unveiled its Customer Data Platform (CDP) with the next generation of Customer 360. New platform services will enable companies to unify disparate customer data throughout their entire organization and then personalize every engagement based on a single view of the customer. Continue reading Salesforce Brings the Customer Data Platform to the World’s #1 CRM →

Blue Prism, the provider of the world’s most successful digital workforce announced the opening of a new office in Stockholm, Sweden, to help support growing regional demand for its connected-RPA platform. Continue reading Blue Prism Continues Global Expansion Opening New Office in Sweden →

Calabrio announced it has been named as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. Continue reading Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management →

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of contact centre communications and contact centre solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration for the global hospitality industry. Continue reading Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences →