Conviva, the intelligence cloud for streaming media, announced that its streaming insights data will be integrated with ServiceNow telecom and media industry solutions. This new integration will enable streaming providers to offer more reliable streaming services and personalized customer care experiences to drive user acquisition, reduce operational costs and increase customer lifetime value. Continue reading Conviva Works With ServiceNow to Provide Next Generation Customer Service for Streaming Customers →

Cyara, provider of the award-winning Automated CX Assurance Platform, announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with an easy-to-use, web-based user interface (UI) to manually dial and test interactive voice response (IVR) calls. Continue reading Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced the release of new Visual Engagement, AI and omnichannel features for its award-winning Vonage Contact Center (VCC) solution. Continue reading Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Centre →

Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Continue reading Spark NZ Selects Calabrio as Part of Unified Front Line Initiative →

Oracle announced a new platform to deliver a more intuitive, personalized, and streamlined employee experience within Oracle Fusion Cloud Human Capital Management (HCM). Oracle Journeys helps organizations create a one-stop shop for employees as they navigate all aspects of work and complete complex tasks. Continue reading Oracle Helps Organizations Enhance the Employee Experience with Oracle Journeys →

Dizzion, an industry leader in Managed Desktop as a Service (DaaS), announced a new managed desktop offering on IBM Cloud designed to assist enterprises in managing their workforce by making it easier for employees to work remotely in a secured and collaborative environment. Continue reading Dizzion Announces New Managed Desktop Offering on IBM Cloud to Help Enterprises Manage Their Remote Workforce →

Qualtrics, the world’s No. 1 Experience Management (XM) Platform and creator of the XM category, today announced the new XM operating system, or XM/OS, the only operating system for experience management. Continue reading Qualtrics Announces XM/OS →

OpenText™ announced the release of OpenText™ Cloud Editions (CE) 21.2. The release was unveiled at OpenText World Europe during the opening keynote from OpenText CEO & CTO Mark J. Barrenechea. Continue reading Cloud Editions 21.2 Enables Organizations to Grow with OpenText →

TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalisation technology, announced the launch of TeamViewer Engage. The customer engagement suite – originating from the acquisition of Austrian startup Xaleon earlier this year – is a great addition to TeamViewer’s solution portfolio. Continue reading TeamViewer announces the launch of TeamViewer Engage →

Sendbird, the leading mobile engagement & communication company across in-app chat, voice and video, announced that it closed $100 million in Series C funding in an oversubscribed round led by STEADFAST Capital Ventures. STEADFAST Managing Director and Head of Venture Capital Karan Mehandru will join Sendbird’s board of directors. Continue reading Sendbird Joins Unicorn Club as Mobile Communications Become Essential in the Lives of Billions of People Across the Globe →

Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global leader in solutions to enhance and simplify communications and collaboration, delivering open, intelligent and customizable solutions for contact centres and unified communications that create seamless communication experiences for customers and employees. Continue reading Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program →

Leading end-to-end Communication Solutions provider, StarTele Logic, has added another feather in its decorated cap with the successful completion of its latest venture for Switzerland-based Winet Voicetec Solutions AG. Continue reading StarTele Logic Forays into European Market; Develops Secure Feature-rich Unified Communications Platform →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it has achieved Amazon Web Services (AWS) Machine Learning (ML) Competency status in the new Applied Artificial Intelligence (Applied AI) category. Continue reading Vonage Receives AWS Machine Learning Competency Status in Applied AI →