Coforge, an AI-native engineering services leader, announced the launch of CXNova, an AI-native CX platform designed to help enterprises deliver personalization, engagement, and continuous optimization across critical customer touchpoints. Continue reading Coforge Launches CXNova, an Agentic CX Orchestration Platform That Delivers Intelligent, Real-Time Customer Experiences
Category Archives: Technology
Vonage Named a Major Provider in Newly Defined Intelligent Communications Experience (ICX) Category by Aragon Research
Vonage, a global leader in cloud communications, announced it has been named a Major Provider in the newly defined Intelligent Communications Experience (ICX) category by Aragon Research. Continue reading Vonage Named a Major Provider in Newly Defined Intelligent Communications Experience (ICX) Category by Aragon Research
Adobe and Jet2 Partner to Deliver Agentic AI-Powered Personalised Experiences to Millions of Jet2 Holidaymakers
Adobe — the global technology leader that unleashes creativity, productivity and customer experiences through innovative tools and platforms — and Jet2, the UK’s largest tour operator and third largest airline, have announced a multi-year strategic partnership set to redefine the holiday experience for millions of customers. Continue reading Adobe and Jet2 Partner to Deliver Agentic AI-Powered Personalised Experiences to Millions of Jet2 Holidaymakers
Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Talkdesk®, Inc. announced an expanded strategic partnership with Microsoft that enables organizations to purchase Talkdesk Customer Experience Automation (CXA) using existing Microsoft Azure commitments, drastically simplifying procurement and accelerating time-to-value. Continue reading Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Marvin Launches Live Intercept, Bringing Voice-to-Voice AI-Moderated Research Inside the Digital Customer Experience
Marvin, the customer insights platform used by hundreds of Fortune 500 companies, launched Live Intercept, a new product in its suite of automated customer research tools. Continue reading Marvin Launches Live Intercept, Bringing Voice-to-Voice AI-Moderated Research Inside the Digital Customer Experience
Medallia Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation
Medallia, Inc., the leading AI-driven platform for experience transformation, announced it has been named the only Leader by Forrester in The Forrester Wave™: Customer Feedback Management and Analytics Solutions, Q3 2026. Continue reading Medallia Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation