Category Archives: Technology

New Salesforce and Slack Innovations Empower Companies to Create Their Digital HQ

Salesforce, the global leader in CRM, today announced new capabilities that integrate Slack across Salesforce’s products and industry solutions, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working.  Continue reading New Salesforce and Slack Innovations Empower Companies to Create Their Digital HQ

8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

8×8, a leading integrated cloud communications platform, announced that 8×8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone and contact centre solution to support multinational enterprises with operations in Russia. Continue reading 8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights

Viable, an analytics startup using artificial intelligence to automate text analysis of customer feedback, announced it has raised $3.9 million in pre-seed and seed funding to bring to market its next generation qualitative feedback analysis AI tool. Craft Ventures and Javelin Venture Partners led the funding rounds respectively. Continue reading A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights

New Automation and AI Innovations from Service Cloud Transform the Contact Centre to a Digital HQ for Service Teams

Salesforce announced new AI-powered workflows and contact centre innovations in Service Cloud to power effortless experiences for service agents and their customers. New workflows built into the Customer 360 platform enable customer service teams to predict, route, and solve customer needs — sometimes before the customer is even aware a problem exists. Continue reading New Automation and AI Innovations from Service Cloud Transform the Contact Centre to a Digital HQ for Service Teams

Conversica Implements Conversational AI With Customer Success Teams to Bolster Customer Retention Rates and Revenue

Conversica, Inc., a leader in Conversational AI solutions for enterprise revenue teams that help organizations attract, acquire and grow customers at scale, reinforced its strategy to provide Conversational AI solutions across the entire customer revenue lifecycle as being the only vendor to provide Conversational Customer Success via its AI Assistants. Continue reading Conversica Implements Conversational AI With Customer Success Teams to Bolster Customer Retention Rates and Revenue