Category Archives: Technology

Maintel integrates Highlight into new SD-WAN Secure Homeworker services

Maintel has integrated Highlight as the service assurance tool within its new software-defined Secure Homeworker suite of services. Maintel’s new offering enables businesses and public sector organisations to support mass-scale remote working by delivering “in-office” grade security, connectivity and availability to employees working from home. Continue reading Maintel integrates Highlight into new SD-WAN Secure Homeworker services

Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report

Dynamic Yield, a leading Experience Optimization platform, announced it has been named a Strong Performer by leading global research and advisory firm Forrester Research, Inc. in its report “The Forrester Wave™: Experience Optimization Platforms Q4 2020,” which was published. Continue reading Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report

Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work

Aisera, a leader in artificial intelligence innovation and customer service, announced availability of its AI Service Desk solution for Microsoft Teams. This integration enables customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform based on conversational AI, natural learning understanding search (NLU Search), and unsupervised natural language processing (NLP). Continue reading Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work

NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm

NICE announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’ Continue reading NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm

EasyVista Announces EV Self Help on Salesforce AppExchange

EasyVista, a global provider of intelligent and automated solutions for Self-Service, Enterprise Service Management (ESM) and Customer Service Management (CSM), announced the launch of EV Self Help for Salesforce Service Cloud on Salesforce AppExchange, empowering customer service agents to quickly resolve issues with fully integrated knowledge at their fingertips. Continue reading EasyVista Announces EV Self Help on Salesforce AppExchange

NICE Unveils ENLIGHTEN Fraud Prevention

NICE unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN’s comprehensive Customer Engagement AI platform with the company’s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behaviour and uncover previously unidentified fraudsters. Continue reading NICE Unveils ENLIGHTEN Fraud Prevention

New Speechly technology translates real-time audio conversations for users of Jabra devices

A revolutionary new translation technology that allows direct conversation between speakers of 26 global language has been released. Speechly, which uses artificial intelligence (AI) to translate spoken word and audio, is configured to work with devices made by headset company Jabra to support one-to-one conversations. Continue reading New Speechly technology translates real-time audio conversations for users of Jabra devices

Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform

Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked questions. Continue reading Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform