Aculab, a leading provider of deployment proven telephony products to the global communications market, is pleased to announce that its Live Speaker Detection (LSD), also known as Answering Machine Detection (AMD), is now achieving near-perfect accuracy. Continue reading Aculab announces near 100% accuracy with its live speaker/answering machine detection.
Category Archives: Technology
Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots
HGS Digital LLC, a business unit of Hinduja Global Solutions, announced that it has partnered with Zappix, the leading Visual IVR and Customer Self-Service Solutions provider to bring modern automation and innovation to contact centres. Continue reading Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots
Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process
Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine built directly into Delighted’s customer experience platform. Continue reading Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process
Premier CX Launches eMOHtive for Genesys Engage
Premier CX has announced that its new eMOHtive® streaming in-queue and on-hold music service is now tested and released for the Genesys Engage contact centre solution. Continue reading Premier CX Launches eMOHtive for Genesys Engage
Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer
Salesforce, the global leader in CRM, announced Digital 360, bringing together the full power of the Salesforce Customer 360 platform built for marketing, commerce and digital leaders. Digital 360 combines Salesforce’s industry-leading Marketing Cloud, Commerce Cloud and Experience Cloud with expert services, a broad partner ecosystem and Trailhead on-demand learning to make digital transformation faster and easier. Continue reading Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer
LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
LivePerson, a global leader in Conversational AI, announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations. Continue reading LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
Nuance and Rakuten Mobile, announced a strategic partnership to add Nuance® Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Continue reading Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
Citrix Rethinks Employee Experience to Advance New World of Work
Where and how work gets done has forever changed. But one thing remains consistent: the need to provide a superior and consistent work experience that empowers employees to perform at their best across any work channel or location. Citrix® is continuing to innovate its market-leading digital workspace solutions to help companies enhance employee experience and adapt to the new world of work. Continue reading Citrix Rethinks Employee Experience to Advance New World of Work
PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace
PCI Pal®, the global provider of secure payment solutions, announced a partnership with Calabrio, the customer experience intelligence company, to launch its secure payment solutions in the Calabrio Marketplace. Continue reading PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace
Salesforce Reimagines Sales With Enhanced Virtual Selling Suite
Seven months into the COVID-19 pandemic, the nature of B2B buying and selling has changed, and companies are eager to re-accelerate growth. That’s why Salesforce, the global leader in CRM, announced a new suite of technologies to empower sales teams to stand out from the pack and provide engaging and trusted buying experiences for customers. Continue reading Salesforce Reimagines Sales With Enhanced Virtual Selling Suite
Red Box Launches Next-Gen Voice Capture Platform
Dedicated voice specialist, Red Box, announces the launch of Conversa, the World’s first truly open microservices-based and Cloud-agnostic enterprise voice platform, which gives organisations the power to listen, the freedom to share and the insight to act upon enterprise wide audio and media data. Continue reading Red Box Launches Next-Gen Voice Capture Platform
PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time
PagerDuty, a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first Digital Ops solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. Continue reading PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time
Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation
Cogito, a leader in real-time emotional intelligence solutions, announced its integration with Amazon Connect, a fully managed, easy-to-use omnichannel cloud contact centre service from Amazon Web Services (AWS) that helps companies provide superior customer service at a lower cost. Continue reading Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation
Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation
UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group®, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform for hyperautomation. Continue reading Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation
New PagerDuty and Zoom Integration Speeds Up Digital Teamwork
PagerDuty, a global leader in digital operations management, announced a new integration with Zoom Video Communications, Inc., enabling DigitalOps teams to quickly initiate Zoom meetings from within the PagerDuty platform, in one click. Continue reading New PagerDuty and Zoom Integration Speeds Up Digital Teamwork