Category Archives: Technology

Conviva Works With ServiceNow to Provide Next Generation Customer Service for Streaming Customers

Conviva, the intelligence cloud for streaming media, announced that its streaming insights data will be integrated with ServiceNow telecom and media industry solutions. This new integration will enable streaming providers to offer more reliable streaming services and personalized customer care experiences to drive user acquisition, reduce operational costs and increase customer lifetime value. Continue reading Conviva Works With ServiceNow to Provide Next Generation Customer Service for Streaming Customers

Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls

Cyara, provider of the award-winning Automated CX Assurance Platform, announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with an easy-to-use, web-based user interface (UI) to manually dial and test interactive voice response (IVR) calls. Continue reading Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls

ibex Adds Zendesk Integration to Its Wave X Technology Platform

ibex, a leading global provider of CX technology & outsourcing solutions, announced an integration with Zendesk, the leading customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with best-in-class CX solutions, and this collaboration with Zendesk further cements ibex as the leader in BPO 2.0. Continue reading ibex Adds Zendesk Integration to Its Wave X Technology Platform

Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Centre

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced the release of new Visual Engagement, AI and omnichannel features for its award-winning Vonage Contact Center (VCC) solution. Continue reading Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Centre

Oracle Helps Organizations Enhance the Employee Experience with Oracle Journeys

Oracle announced a new platform to deliver a more intuitive, personalized, and streamlined employee experience within Oracle Fusion Cloud Human Capital Management (HCM). Oracle Journeys helps organizations create a one-stop shop for employees as they navigate all aspects of work and complete complex tasks. Continue reading Oracle Helps Organizations Enhance the Employee Experience with Oracle Journeys

Dizzion Announces New Managed Desktop Offering on IBM Cloud to Help Enterprises Manage Their Remote Workforce

Dizzion, an industry leader in Managed Desktop as a Service (DaaS), announced a new managed desktop offering on IBM Cloud designed to assist enterprises in managing their workforce by making it easier for employees to work remotely in a secured and collaborative environment. Continue reading Dizzion Announces New Managed Desktop Offering on IBM Cloud to Help Enterprises Manage Their Remote Workforce

TeamViewer announces the launch of TeamViewer Engage

TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalisation technology, announced the launch of TeamViewer Engage. The customer engagement suite – originating from the acquisition of Austrian startup Xaleon earlier this year – is a great addition to TeamViewer’s solution portfolio. Continue reading TeamViewer announces the launch of TeamViewer Engage

Sendbird Joins Unicorn Club as Mobile Communications Become Essential in the Lives of Billions of People Across the Globe

Sendbird, the leading mobile engagement & communication company across in-app chat, voice and video, announced that it closed $100 million in Series C funding in an oversubscribed round led by STEADFAST Capital Ventures. STEADFAST Managing Director and Head of Venture Capital Karan Mehandru will join Sendbird’s board of directors. Continue reading Sendbird Joins Unicorn Club as Mobile Communications Become Essential in the Lives of Billions of People Across the Globe

Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers

Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced a global reseller partnership with Avaya, the leader in cloud-based solutions designed to enhance and simplify communications and collaboration. Continue reading Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers

Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program

Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global leader in solutions to enhance and simplify communications and collaboration, delivering open, intelligent and customizable solutions for contact centres and unified communications that create seamless communication experiences for customers and employees. Continue reading Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program