Kustomer, an industry-leading AI-powered customer service CRM, is announcing a groundbreaking innovation in artificial intelligence. Continue reading Kustomer Unveils KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Business Efficiency by 45%
Category Archives: Technology
CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Continue reading CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
8×8 Announces 8×8 Sales Assist
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Sales Assist™ for retailers. Continue reading 8×8 Announces 8×8 Sales Assist
Engage Hub and MaxContact partner to optimise contact centre operations
Engage Hub, the data-driven customer engagement and journey orchestration company, announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact, to help organisations maximise cost savings, service levels and efficiency in contact centres. Continue reading Engage Hub and MaxContact partner to optimise contact centre operations
Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working
Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot – a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business. Continue reading Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working
Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size
Zoom Video Communications, Inc., announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks. Continue reading Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size
Zoom named a Leader in the 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide
Zoom Video Communications, Inc., announced that analyst firm Gartner has named Zoom a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide for the fourth time in a row. Continue reading Zoom named a Leader in the 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide