Salesforce unveiled its Customer Data Platform (CDP) with the next generation of Customer 360. New platform services will enable companies to unify disparate customer data throughout their entire organization and then personalize every engagement based on a single view of the customer. Continue reading Salesforce Brings the Customer Data Platform to the World’s #1 CRM →

Blue Prism, the provider of the world’s most successful digital workforce announced the opening of a new office in Stockholm, Sweden, to help support growing regional demand for its connected-RPA platform. Continue reading Blue Prism Continues Global Expansion Opening New Office in Sweden →

Calabrio announced it has been named as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. Continue reading Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management →

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of contact centre communications and contact centre solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration for the global hospitality industry. Continue reading Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences →

NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback management solution. The latest release includes an innovative AI engine to swiftly identify trending topics from customer feedback in real-time, customizable in-product metrics tracking and reporting, and multi-layered no-send rules to avoid survey fatigue and increase response rate. Continue reading Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences →

Jabra, leader in audio and sound solutions announces Jabra PanaCast, engineered to be the world’s first smart Panoramic-4K Plug-and-Play video solution. This real-time immersive intelligent vision system offers 180-degree panoramic vision which ensures everyone in the room is seen. Continue reading Jabra launches real-time intelligent video solution Jabra PanaCast →

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 10th consecutive year. Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year →

Zava, one of Europe’s leading digital healthcare and telemedicine providers with over 3 million paid consultations to date, today confirms $32m in Series A investment ahead of its launch into statutory healthcare systems in Germany, UK and France. Continue reading Zava raises $32m in Series A funding →

Salesforce, the global leader in CRM, announced that for the eleventh consecutive year, Gartner, Inc. has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center. Continue reading Salesforce Recognized as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Center →

Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. Continue reading Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report →