NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
Category Archives: Technology
Quiq Brings AI Agents Into Production Across the Full Customer Journey
Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled deployments that must operate consistently throughout the customer experience. Continue reading Quiq Brings AI Agents Into Production Across the Full Customer Journey
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI
SoundHound AI, Inc., a global leader in voice and agentic AI, announced the launch of OASYS (Orchestrated Agent System). This category-defining platform powers AI agents that build, learn, and proactively improve themselves autonomously, enabling businesses to do in minutes what once took months. Continue reading SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI
Genesys to Deliver Comprehensive Customer Engagement on WhatsApp
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a new partnership with Meta to help organizations deliver more responsive, context-driven customer engagement. Continue reading Genesys to Deliver Comprehensive Customer Engagement on WhatsApp