Category Archives: Technology

Kore.ai Opens its Enterprise XO Platform to SMBs, Developer Community to Drive Conversational AI Innovation and Adoption

Kore.ai, the leader in enterprise conversational AI (CAI) software technology, announced plans to widen the availability of its solution to companies of all sizes. The goal of the expansion is to empower small and medium businesses (SMBs), startups, entrepreneurs and the broader developer community by offering the platform’s do-it-yourself (DIY) functionalities for driving AI adoption. Continue reading Kore.ai Opens its Enterprise XO Platform to SMBs, Developer Community to Drive Conversational AI Innovation and Adoption

Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Centre App Management

Balto, the leader in uniting contact centre agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an embeddable “single pane of glass” Balto experience for Genesys Cloud, NICE in Contact, Salesforce, and other major CCaaS softphone systems and workflow solutions. Continue reading Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Centre App Management

Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market. Continue reading Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar

Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud

Treasure Data™, an award-winning enterprise customer data platform (CDP), introduced a new strategic vision and product positioning, reflecting the company’s focus on helping enterprise companies improve the customer experience and connect it across the business to compete in a challenging economic environment. Continue reading Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud

Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space

Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, announced the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97%. Continue reading Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space

Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers

Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers

CleverTap Raises US$105M in Series D Funding Round Led by CDPQ

CleverTap, a leading global B2B SaaS platform for customer engagement and retention announced it has signed definitive agreements to raise US$105M in a Series D funding round led by CDPQ, a global investment group who committed US$75M, with participation from IIFL AMC’s Tech Fund, along with existing investors Tiger Global and Sequoia India. Continue reading CleverTap Raises US$105M in Series D Funding Round Led by CDPQ

Localz adds Group Chat Function to its customer engagement Solution

Localz, leading experts in last mile location and messaging technology, just announced a new group chat feature to its customer engagement solution . Already being used by leading brands including HSS Hire, Clarion Housing, DuluxGroup and Welsh Water, Chat My Way provides customers and mobile operatives with an easy way to communicate around service appointments . Continue reading Localz adds Group Chat Function to its customer engagement Solution