Category Archives: Technology

ChatLingual Accelerates Global Expansion with UK Headquarters

ChatLingual, the global, multilingual contact centre platform provider, announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital. Continue reading ChatLingual Accelerates Global Expansion with UK Headquarters

Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel

Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Continue reading Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel

ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform

ConsenSys, a market-leading blockchain technology company, and LivePerson, a global leader in conversational AI, announced plans to create the world’s first decentralized customer care platform: VillageDAO. VillageDAO will focus on empowering Web3 brands to self-service issue resolution by enhancing community engagement. Community members will be incentivized to contribute to the platform and its partner brands. Continue reading ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform

UiPath and airSlate Partner to Propel Small Businesses to Grow Faster as Fully Automated Businesses

UiPath, a leading enterprise automation software company, and airSlate, a fast-growing workflow automation company, announced a partnership to empower individuals and small businesses to create, innovate, and automate to digitally transform their organizations to run faster, easier, and more efficiently. Continue reading UiPath and airSlate Partner to Propel Small Businesses to Grow Faster as Fully Automated Businesses

SupportLogic Launches SX™ Platform and Applications to Transform Customer Support

SupportLogic, the world’s first support experience platform, announced the availability of its full SupportLogic SX™ platform and applications. This announcement comes as more and more companies identified that a proactive support experience is a critical element of a successful customer experience (CX) strategy. Continue reading SupportLogic Launches SX™ Platform and Applications to Transform Customer Support

Syniverse and Twilio Close on Strategic Partnership to Unlock the Power of Communications Technology

Syniverse ®, the “world’s most connected company®” and a communications technology provider to leading carriers and enterprises, and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that the companies have closed on their previously announced strategic partnership. Continue reading Syniverse and Twilio Close on Strategic Partnership to Unlock the Power of Communications Technology

isolved Debuts Conversational Virtual Assistant for HR Answers and Assistance Wherever and Whenever Employees Need Them

Conversational virtual assistants (VA) are becoming a standard means for how people now interact with technology, delivering much simpler, easier ways to access information and services. In a recent survey, 71 percent of full-time employees said they were willing to use a conversational VA to accomplish human resource (HR) tasks. Continue reading isolved Debuts Conversational Virtual Assistant for HR Answers and Assistance Wherever and Whenever Employees Need Them

New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease

Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced a range of new capabilities designed to help customer service employees effortlessly deliver personalized customer experiences. Continue reading New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease