Verint® unveiled three expanded capabilities bringing agentic AI to the forefront of contact centre management. Workforce Intelligence, Desktop Intelligence and Quality Intelligence help organizations manage, measure and improve work across human and AI agents. Continue reading Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity
Category Archives: Technology
Square Introduces New ChatGPT and Claude Integrations
Square announced a new ChatGPT app and Claude plugin, helping sellers get discovered and transact at the exact moment customers are making purchasing decisions through AI-powered conversations. Continue reading Square Introduces New ChatGPT and Claude Integrations
NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
NiCE announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. Continue reading NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
Krisp Launches Voice Security and Speech Analytics to Give Contact Centres Full Governance of the Voice Channel
Krisp, the Voice AI company processing more than 80 billion voice minutes monthly, today announced two new capabilities for contact centres: Voice Security and Speech Analytics. Together, they give contact centres full-spectrum governance of the voice channel: the security to protect every interaction in real time, and the intelligence to know what is happening on every call. Continue reading Krisp Launches Voice Security and Speech Analytics to Give Contact Centres Full Governance of the Voice Channel
Five9 Launches Breakthrough New Release of Voice AI Agents
At Customer Contact Week (CCW), Five9, provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Continue reading Five9 Launches Breakthrough New Release of Voice AI Agents
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX