Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences. Continue reading Qualtrics Announces General Availability of Customer Journey Optimizer
Category Archives: Technology
Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
Forsta, a leading global provider of market research, CX, and EX technology, announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud and improve data quality and security for the market research industry. Continue reading Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
Bloomreach Helps Marketers Upgrade Their Omnichannel Strategy with New Attentive Integration
Bloomreach, the world’s #1 Commerce Experience Cloud, announced businesses using Bloomreach Engagement can now enhance their SMS communications by leveraging their data in Bloomreach to send more personalized messages through Attentive. Continue reading Bloomreach Helps Marketers Upgrade Their Omnichannel Strategy with New Attentive Integration
Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Mphasis, an IT solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. Continue reading Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has announced the integration of the sentiment analysis software Jabra Engage AI into its storm® platform. Continue reading Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
Qualtrics Announces General Availability of New Frontline Care Solutions
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact centre innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. Continue reading Qualtrics Announces General Availability of New Frontline Care Solutions
New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Qualtrics, the leader and creator of the experience management category, announced new capabilities in Qualtrics Pulse, the solution for frequent employee listening. Continue reading New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes