GoTo, the all-in-one business communications and IT support platform, announced the launch of IT helpdesk functionality within its GoTo Connect unified communications as a service (UCaaS) product. Continue reading GoTo Launches IT Helpdesk Functionality Within GoTo Connect
Category Archives: Technology
Kore.ai Opens its Enterprise XO Platform to SMBs, Developer Community to Drive Conversational AI Innovation and Adoption
Kore.ai, the leader in enterprise conversational AI (CAI) software technology, announced plans to widen the availability of its solution to companies of all sizes. The goal of the expansion is to empower small and medium businesses (SMBs), startups, entrepreneurs and the broader developer community by offering the platform’s do-it-yourself (DIY) functionalities for driving AI adoption. Continue reading Kore.ai Opens its Enterprise XO Platform to SMBs, Developer Community to Drive Conversational AI Innovation and Adoption
Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Centre App Management
Balto, the leader in uniting contact centre agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an embeddable “single pane of glass” Balto experience for Genesys Cloud, NICE in Contact, Salesforce, and other major CCaaS softphone systems and workflow solutions. Continue reading Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Centre App Management
PCI Pal Extends Patent Portfolio in Australia and US for Processing Sensitive Information over VoIP
PCI Pal®, the global cloud provider of secure payment solutions, has been granted further patents in both Australia and the United States for its secure payments technology. Continue reading PCI Pal Extends Patent Portfolio in Australia and US for Processing Sensitive Information over VoIP
Emplifi Wins 2022 MarTech Breakthrough Award
Emplifi, the leading unified customer experience (CX) platform, announced that has received the “Best Customer Experience Management Company” award in the fifth annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough. Continue reading Emplifi Wins 2022 MarTech Breakthrough Award
Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market. Continue reading Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar
Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud
Treasure Data™, an award-winning enterprise customer data platform (CDP), introduced a new strategic vision and product positioning, reflecting the company’s focus on helping enterprise companies improve the customer experience and connect it across the business to compete in a challenging economic environment. Continue reading Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud
Intradiem Named “Hot Vendor” by Leading Analyst Firm
Intradiem, a leading provider of intelligent automation solutions for contact centre and back-office teams, announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc. Continue reading Intradiem Named “Hot Vendor” by Leading Analyst Firm
TBI Joins Sangoma’s Channel Program
Sangoma Technologies Corporation, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, announced a Telecom Solutions Broker partnership with TBI, a leading technology brokerage firm with over 25 years of experience. Continue reading TBI Joins Sangoma’s Channel Program
Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform
Reputation, the global leader in reputation experience management (RXM), announced a number of updates to its social customer experience product suite. Continue reading Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform
Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space
Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, announced the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97%. Continue reading Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space
Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
Invoca Enhances Strategic Partnership with Five9
Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Invoca Enhances Strategic Partnership with Five9
CleverTap Raises US$105M in Series D Funding Round Led by CDPQ
CleverTap, a leading global B2B SaaS platform for customer engagement and retention announced it has signed definitive agreements to raise US$105M in a Series D funding round led by CDPQ, a global investment group who committed US$75M, with participation from IIFL AMC’s Tech Fund, along with existing investors Tiger Global and Sequoia India. Continue reading CleverTap Raises US$105M in Series D Funding Round Led by CDPQ
Localz adds Group Chat Function to its customer engagement Solution
Localz, leading experts in last mile location and messaging technology, just announced a new group chat feature to its customer engagement solution . Already being used by leading brands including HSS Hire, Clarion Housing, DuluxGroup and Welsh Water, Chat My Way provides customers and mobile operatives with an easy way to communicate around service appointments . Continue reading Localz adds Group Chat Function to its customer engagement Solution