Medallia, the global leader in customer and employee experience, announced that it has entered into a recapitalization agreement with its lenders that will strengthen its financial foundation for long-term growth. Continue reading Medallia Announces Milestone Agreement with Group Led by Blackstone, Apollo, and FSK to Transition Ownership
Category Archives: Technology
Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
Kraken, the most-loved operating system for utilities, unveiled Autonomous Agents, utility-specific AI agents that orchestrate complex workflows to deliver customer resolutions at scale. Developed in partnership with Sierra, Autonomous Agents combines Sierra’s leading AI customer experience platform with Kraken’s AI-driven operating system, utility data model and deep energy expertise. Continue reading Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate CX
Cresta, the unified customer experience AI platform for human and AI agents, announced a partnership with TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations. Continue reading TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate CX
Atento expands its technology offerings for companies that manage their own CX operations
Atento, one of the world’s leading providers of CRM and business transformation outsourcing (BTO) services, has announced the expansion of its portfolio of solutions designed for companies that choose to keep their CX operations in-house. Continue reading Atento expands its technology offerings for companies that manage their own CX operations
SoundHound AI Named Overall Leader in The 2026 ISG Buyers Guide™ for Conversational AI Emerging Providers
SoundHound AI, Inc., a global leader in voice and agentic AI, has been recognized as the overall Leader in the 2026 ISG Buyers Guide™ for Conversational AI Emerging Providers. Continue reading SoundHound AI Named Overall Leader in The 2026 ISG Buyers Guide™ for Conversational AI Emerging Providers
Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for CX
Decagon, the leader in conversational AI agents for concierge customer experiences, announced Duet Autopilot, the first agent to deliver automatic and verifiable self-improvement for CX agents. Continue reading Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for CX