Ciklum, a global Experience Engineering firm, announced a strategic technology partnership with NiCE designed to help enterprises across EMEA turn agentic AI strategies into governed, production-ready customer service operations. Continue reading Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences
Category Archives: Technology
monday.com launches Voice AI Platform Harmony
Harmony, a voice AI agent platform purpose-built for enterprise sales teams, launched to help businesses unlock growth. Built by monday.com, Harmony’s specialized, small Large Language Models (LLMs) enable its agents to navigate real-world calls with speed and precision, increasing revenue by turning pipelines that businesses have already paid for into closed deals faster and more consistently than any team could on its own. Continue reading monday.com launches Voice AI Platform Harmony
Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes
Centrical announced the launch of its Workforce Orchestration System for the hybrid frontline, which turns a business goal into a running performance program across people and AI agents. Continue reading Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes
Kustomer Unveils Conversation Intelligence and AI QA
Kustomer, the AI-native customer experience platform, announced the launch of Conversation Intelligence and AI QA. These two new, native capabilities, built on top of AI Attributes, give CX leaders greater visibility into every customer conversation, moving beyond sample-based analysis to empower data-driven decisions that enhance customer retention, reduce operational costs, and prove CX team impact. Continue reading Kustomer Unveils Conversation Intelligence and AI QA
Cisco Unveils New Agentic Collaboration Experiences
Cisco introduced agentic collaboration innovations that transform how people and agents work together. This approach addresses three connected dimensions of work for the AI era: how people work, how the workplace adapts, and how businesses engage with customers. Continue reading Cisco Unveils New Agentic Collaboration Experiences
Kantar launches Kantar Experience Impact, powered by Qualtrics
Kantar, the world’s leading brand intelligence business, has launched Kantar Experience Impact, powered by the Qualtrics® platform. The customer experience solution helps organisations connect customer experiences to brand strength and therefore decide where to invest for growth. Continue reading Kantar launches Kantar Experience Impact, powered by Qualtrics