HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
Category Archives: Technology
Talkdesk AI Agents for Retail Delivers Industry-Tailored Agentic AI Capabilities to Enhance Autonomous, Hyper-Personalized Customer Experience at Scale
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced Talkdesk AI Agents for Retail, introducing agentic AI capabilities that bring autonomous, intelligent automation to retail customer service operations. Continue reading Talkdesk AI Agents for Retail Delivers Industry-Tailored Agentic AI Capabilities to Enhance Autonomous, Hyper-Personalized Customer Experience at Scale
Tata Communications Readies Kaleyra AI
Tata Communications, a leading global communications technology player, announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions. Continue reading Tata Communications Readies Kaleyra AI
Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
Kustomer, the leader in AI-powered customer service, announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow management and deliver faster, more personalized customer support. Continue reading Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
Agentic Era Gives Birth to a New Branding Paradigm
Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. Continue reading Agentic Era Gives Birth to a New Branding Paradigm
Kore.ai’s ‘AI for Work’ Accelerates AI Adoption and Business Outcomes Across Users, Teams and the Enterprise
Kore.ai, a global leader in advanced AI Agent platform and solutions, announced AI for Work, a comprehensive AI platform designed to break information silos, streamline business workflows, and elevate employee experience. Continue reading Kore.ai’s ‘AI for Work’ Accelerates AI Adoption and Business Outcomes Across Users, Teams and the Enterprise