Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025, which evaluated 12 providers based on 23 criteria. Continue reading Medallia named a leader in employee experience management platforms by independent research firm
Category Archives: Technology
TaskUs Accelerates Agentic AI-Powered CX with Strategic Partnerships with Decagon and Regal
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and Regal. Continue reading TaskUs Accelerates Agentic AI-Powered CX with Strategic Partnerships with Decagon and Regal
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. Continue reading NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a redesigned Vonage Startup Program. Continue reading Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities. Continue reading Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
SoundHound’s Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice Technology
SoundHound AI, Inc., a global leader in voice artificial intelligence, revealed that the latest version of its industry leading Amelia Platform allows businesses to harness the power of full, voice-enabled Agentic AI. Continue reading SoundHound’s Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice Technology