Category Archives: Technology

Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally

Salesforce, the #1 CRM provider worldwide, and WhatsApp, the most popular messaging service in the world, announced a new strategic partnership that will allow Salesforce customers to connect with their customers and build new messaging experiences on WhatsApp. Continue reading Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally

Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features

Balto, the leader in uniting contact centre agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact centre. Continue reading Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features

New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ

Slack, your digital HQ, with Salesforce, the global leader in CRM, unveiled new product innovations at Dreamforce that make it even more productive for teams to work together in Slack, pull in actionable data directly from Salesforce Customer 360, and get more value from their digital HQ. Continue reading New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ

CallTrackingMetrics Expands HupSpot Integration with Lead Automation and Conversion Data Capabilities

CallTrackingMetrics, a global conversation analytics company, announced major enhancements to its HubSpot integration that allows performance marketers to connect online and offline conversion data to better understand their customer’s journey. Continue reading CallTrackingMetrics Expands HupSpot Integration with Lead Automation and Conversion Data Capabilities

Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI

Playvox, the leading provider of workforce engagement management (WEM) solutions for the digital-first and CRM-centric contact centre, announced AutoQA. The new AI-based SaaS product, which improves the efficiency of Quality Assurance (QA) efforts, is the result of Playvox’s acquisition of Prodsight and its integration into the award-winning Playvox Quality Management platform. Continue reading Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI

Tech Mahindra and Quantre Solutions partner to provide next-generation customer communication services in US and UK

Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions, announced a strategic partnership with Quantre Solutions, a customer communications management consulting service provider headquartered in the US. Continue reading Tech Mahindra and Quantre Solutions partner to provide next-generation customer communication services in US and UK

Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange

Medallia, the global leader in customer and employee experience, announced its frontline engagement and quality management app is now available on the Salesforce AppExchange. This integration makes it seamless for brands to receive agent-level customer feedback in Salesforce to power service recovery, agent coaching, and quick resolution of customer issues. Continue reading Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange

Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better Customer Outcomes

Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Pega Customer Data Connectors that enable clients to easily connect their existing customer data platforms (CDPs) and other signal providers to Pega Customer Decision Hub™. Continue reading Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better Customer Outcomes

ForgeRock Advances Identity Orchestration with Industry-First Capabilities for Delivering Superior Digital Identity Journeys

ForgeRock, a global identity leader, announced the availability of its next generation identity orchestration capabilities to enable enterprises to more easily deliver world-class customer and employee experiences secured by AI-driven threat protection. Continue reading ForgeRock Advances Identity Orchestration with Industry-First Capabilities for Delivering Superior Digital Identity Journeys

TechSee Partners With Digital Transformation Leader NeuraFlash to Provide Visual Engagement & AI-Powered Automation

TechSee, the market leader in Computer Vision solutions for customer service, announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. Continue reading TechSee Partners With Digital Transformation Leader NeuraFlash to Provide Visual Engagement & AI-Powered Automation