Category Archives: Technology

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine built directly into Delighted’s customer experience platform. Continue reading Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer

Salesforce, the global leader in CRM, announced Digital 360, bringing together the full power of the Salesforce Customer 360 platform built for marketing, commerce and digital leaders. Digital 360 combines Salesforce’s industry-leading Marketing Cloud, Commerce Cloud and Experience Cloud with expert services, a broad partner ecosystem and Trailhead on-demand learning to make digital transformation faster and easier. Continue reading Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer

LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations

LivePerson, a global leader in Conversational AI, announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations. Continue reading LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations

Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Nuance and Rakuten Mobile, announced a strategic partnership to add Nuance® Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Continue reading Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Citrix Rethinks Employee Experience to Advance New World of Work

Where and how work gets done has forever changed. But one thing remains consistent: the need to provide a superior and consistent work experience that empowers employees to perform at their best across any work channel or location. Citrix® is continuing to innovate its market-leading digital workspace solutions to help companies enhance employee experience and adapt to the new world of work. Continue reading Citrix Rethinks Employee Experience to Advance New World of Work

Salesforce Reimagines Sales With Enhanced Virtual Selling Suite

Seven months into the COVID-19 pandemic, the nature of B2B buying and selling has changed, and companies are eager to re-accelerate growth. That’s why Salesforce, the global leader in CRM, announced a new suite of technologies to empower sales teams to stand out from the pack and provide engaging and trusted buying experiences for customers. Continue reading Salesforce Reimagines Sales With Enhanced Virtual Selling Suite

PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

PagerDuty, a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first Digital Ops solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. Continue reading PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Cogito, a leader in real-time emotional intelligence solutions, announced its integration with Amazon Connect, a fully managed, easy-to-use omnichannel cloud contact centre service from Amazon Web Services (AWS) that helps companies provide superior customer service at a lower cost. Continue reading Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group®, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform for hyperautomation. Continue reading Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation