Semafone ®, the leading provider of data security and compliance solutions for contact centres, has created a guide specifically for contact centres to help them comply with the EU General Data Protection Regulation (GDPR). Continue reading Semafone issues guidance for contact centres still struggling with GDPR →

Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to improve customer experience through effortless and personalized omnichannel customer service, Release 5.2 enhances omnichannel communications with new video chat settings, support for private networks, features for PCI and GDPR compliance, and much more. Continue reading Bright Pattern’s Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences →

Avtex, a customer experience (CX) focused consulting and technology company, announced its partnership with Medallia, the global leader in customer experience management. Continue reading Avtex and Medallia Announce Partnership →

Chatbox announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels. Continue reading Chatbox Launches Messaging Ecosystem for Personalized Customer Experiences at Scale →

Dialpad, the pure-cloud business communications provider announced it has raised $50 million in Series D funding. ICONIQ Capital led the round, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench, bringing Dialpad’s total funding to $120 million. Continue reading Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call →

Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature. According to Bruce Arnold, CEO at Pivotal Data, today’s hyper-connected consumers demand efficient service, quicker transactions and a frictionless experience when engaging with a contact centre. Continue reading Pivotal Data improves contact centre CX with advanced voice authentication →