Enghouse Interactive announced that GL CloudConnect (GLCC), the enterprise division of the Group of Gold Line, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform for its new cloud contact centre offering, GLCCaaS. CCSP is a multi-tenant cloud contact centre platform designed for providing contact centre in an ‘as-a-service’ model. Continue reading Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Centre →

NICE announced the release of its NICE Adaptive Workforce Optimization (AWFO) solution version 2.0, that personalizes performance development processes and activities including training and coaching to improve employee engagement. Continue reading NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization →

Talkdesk announced its Enterprise Contact Center Platform Spring 2018 release. With this release, Talkdesk continues to execute its vision to disrupt and transform the contact centre to meet the expectations of today’s digital “self-service first” customers and help them thrive in the customer experience-driven economy. Continue reading Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey →

Luminoso, the natural language company that provides AI-powered customer insight, is helping a growing list of customer experience professionals and data scientist teams to learn from the high volume of constantly arriving customer communications – like support tickets, open-ended survey responses, and product reviews – that would otherwise go unread. Continue reading New AI Tech Reshapes How Companies Listen to Customers →

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that the company’s flagship product [24]7 AIVA now extends its conversational and transactional capabilities to support Amazon Alexa and Google Assistant. This new capability is part of the [24]7.ai Spring 2018 Release. Continue reading [24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant →

Aspect Software announced the release of Aspect CXP 18. The latest iteration of CXP includes enhanced features for chatbot developers that make it easier for companies to meet the consumer demand for sophisticated digital self-service. Continue reading Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18 →