Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer engagement announced the release of the company’s GDPR API. The API gives Interactions clients the means to process requests from customers who reside in the European Economic Area (EEA), as outlined by the General Data Protection Regulation (GDPR), an EU data protection and privacy law. Continue reading Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API →

Aircall, the leading cloud-based phone system, has raised $29 million in Series B funding, led by UK investor Draper Esprit, with participation from Balderton Capital, NextWorld Capital, eFounders and Newfund, bringing total funding to $40.5 million to-date. Aircall will use the new funds to accelerate the buildout of its platform, including seamless integrations into all the software tools used by modern businesses. Continue reading Aircall Secures $29 Million to Reinvent the Business Phone →

Medallia announced the Medallia for Digital Partner Program to bring together the voice of the customer with analytics data to help brands and companies better understand digital customer behavior and drive business growth. Continue reading Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics →

Natterbox, a leading provider of global voice services, announced a range of new updates to its platform, including skills-based routing and call back systems designed to offer customers a more efficient and personalised service. Continue reading Natterbox releases suite of updates to revolutionise voice communications in customer service →

Solgari, the global provider of compliant, integrated omni-channel cloud communication services announced the release of our compliant SMS service which is now available as part of our cloud communications suite to existing and on-boarding customers. Continue reading Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service →

Evolve IP®, The Cloud Strategy Company™, announced that M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic partnership with thevoicefactory, an Evolve IP company. Continue reading M24Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory – an Evolve IP Company →