On Thursday 10th of May, the Worshipful the Mayor of the Borough of Bracknell Forest joined Redwood Technologies Group founders and team members to celebrate the 25th anniversary of its original company at the organisation’s Headquarters in Bracknell. Continue reading Redwood Technologies Celebrates 25th Anniversary →

ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme. Continue reading ContactEngine joins Microsoft ScaleUp Accelerator in London →

Helpshift, the company revolutionizing the customer service industry, announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more human—while reducing time to resolution, optimizing operations, lowering overhead in the contact centre, and improving day-to-day life for agents. Continue reading Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service →

Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that its wholly owned subsidiary filed a patent infringement lawsuit against Metaswitch in the United States District Court for the Eastern District of Texas. This lawsuit seeks enhanced damages for Metaswitch’s continued infringement of seven Ribbon patents (from Ribbon subsidiary GENBAND) that Metaswitch has already been found to infringe in an earlier lawsuit. Continue reading Ribbon Continues to Pursue Legal Remedies against Metaswitch →

Fuze announced the launch of Fuze 5.0. With shifts in how large companies are thinking about their workforce––and the mix of full time employees, contractors, and outside partners––the definition of teams has evolved. Fuze 5.0 helps businesses streamline communications and collaboration for the extended team ecosystems that exist in modern companies. Continue reading Fuze Empowers the Digital Workforce with Launch of Fuze 5.0 →

Bright Pattern announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages. Continue reading Bright Pattern integrates with Google to provide Text-to-Speech →