Pitney Bowes announced the global release of its first fast and adaptable chatbot platform, EngageOne Converse. Part of the EngageOne suite of customer engagement solutions, Converse is an intelligent self-service technology, designed to integrate data and location information into leading messaging software to help support the 55 percent of consumers who currently welcome customer support through chatbots. Continue reading Pitney Bowes Launches Chatbot Platform to Engage Consumers through Messaging Applications →

Confirmit has announced the launch of a new solution designed to help stakeholders in B2B organisations understand the health of their account portfolios, and manage revenue risks from the frontline through to executive management. Continue reading Confirmit Launches B2B Account Health Solution →

RingCentral Australia Pty Ltd, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, announced its expansion in Asia Pacific (APAC) with a new office in Australia. Continue reading RingCentral Expands in Asia Pacific with New Office in Australia →

Talkdesk announced a three-fold increase in Q1 2018 bookings over the previous year Q1, due to a large increase in the number of enterprise customers. Rapid growth and a focus on innovation attracted 22 new industry experts and contact center veterans to join the company’s U.S. leadership, product and operations teams. Continue reading Talkdesk Grows 3X and Expands Roster of Prominent Contact Centre Leaders →

3CLogic unveiled its new solution featuring native integration within the ServiceNow® platform. With this new solution, enterprise organizations can now operate their call centres from a single, consolidated platform leveraging a unified agent and administrator experience to simplify the delivery of high quality customer engagement and support. Continue reading 3CLogic Native Integration with ServiceNow Combines the Power of Two Platforms for Holistic Customer Care →

Qualtrics, the leader in experience management, announced the availability of a mobile in-app software development kit (SDK) available for its comprehensive Qualtrics Customer Experience (CX) Platform. Continue reading Qualtrics Introduces Mobile In-App Software Development Kit for Leading Customer Experience Platform →