This time last year, Intelecom combined its contact centre, interactive mobile messaging and payments divisions to create a new organisation called Puzzel and what an amazing 12 months it has been. The number of agents on the Puzzel platform is at an all-time high and the company now employs 150 people across six different countries. Puzzel has also benefitted from a transformation in the contact centre industry as a whole. Continue reading Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its first birthday. →

Tethr, the first and only AI-powered communication intelligence platform for enterprise contact centers and financial centers has further extended its security standards with the achievement of PCI V3.2 L1 security certification. Continue reading Tethr’s AI-based platform for phone conversations achieves PCI Level 1 certification using unique redaction and sentence detection technology →

D4t4 Solutions Plc has announced general availability for the latest release of its leading Celebrus Customer Data Platform (CDP). Continuing its commitment to creating the industry’s most advanced unified system for customer data, Version 8 Update 19 delivers a host of new features that broaden the appeal of Celebrus to enterprises focused on deepening customer engagement. Continue reading D4t4 Solutions Announces Latest Celebrus Release →

Enghouse Interactive, a leading developer of contact centre software and services, announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Centre Service Provider (CCSP) solution. In adopting CCSP, GCI has become one of the first providers in the UK to integrate the omni-channel contact centre option with Microsoft’s Skype for Business, enabling it to offer a cloud-based unified communications (UC) platform, capable of streamlining the contact centre experience for customers. Continue reading Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud →

Salesforce, the global leader in CRM, today announced that companies—including T-Mobile, Seagate, Penske Logistics, Aspect Software, Dot Foods, JLL and Brooksource—are pushing productivity higher, building apps faster and working smarter than ever with Salesforce Lightning. Lightning Boost, an advisory engagement delivered by Salesforce Success Cloud, is available today to guide customers through their transition to Lightning and realize the benefits of the platform faster. Continue reading Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning →

Sensely, a digital health company with operations in both London and San Francisco, announced initial results of its popular virtual health assistant app, Ask NHS. Available for free on both iOS and Android, Ask NHS was launched one year ago, and has proven popular with patients who need advice when they have an urgent healthcare concern. Ask NHS is now the most frequently used triage app for navigating NHS services. Continue reading Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement →