Dynamic Yield, the world’s first personalization technology stack and ResponseTap, Europe’s leading Call Intelligence platform, announced a partnership that will allow brands to sync call center sessions to the rest of a user’s online experience. Continue reading Dynamic Yield and ResponseTap Announce Partnership to Create Engaging, Personalized Call Center Experiences →

NICE inContact, a NICE business, announced that CallVU is part of the DEVone development program and provides new intelligent self-service options for CXone customers on CXexchange. Companies using CXone can engage with customers in their preferred channels and will benefit from CallVU’s solutions including a rich digital interactive experience with visual IVR, advanced agent-caller collaboration and service bots that enhance customer experience and drive digital adoption. Continue reading CallVU Joins NICE inContact DEVone Program to Drive Contact Center Efficiency with Intelligent Self-Service Options →

Fuze, the leading cloud communications platform provider for the modern global enterprise announced that it has expanded its contact center portfolio to address the diverse needs of enterprise customers. With continued investments in its own contact center service, enhancements to the existing partnership with NICE inContact, and a new partnership with Five9, Fuze is uniquely positioned to deliver the best solutions to customers based on their business requirements. Continue reading Fuze Strengthens Cloud-Based Contact Centre Offering through Expanded Partnerships with NICE inContact and Five9 →

Cloud communications software and solutions provider IMImobile announced support for RCS Business Messaging (Rich Communications Services) in its IMIconnect platform. Enterprise businesses can now launch RCS messaging services alongside 10+ other mobile and digital communication channels, including SMS, Push Messaging, Email, and Facebook Messenger, that are available out-of-the-box in IMIconnect. Continue reading IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect →

Pegasystems announced Pega® Sales Coach, an industry-first capability within Pega® Sales Automation that helps sales managers develop better salespeople and predict their future success. Powered by artificial intelligence (AI), Pega Sales Coach provides personalized coaching suggestions in real time so managers can more easily help each seller beat their quota. Continue reading Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling →

[24]7.ai, a global leader in intent-driven customer experience solutions, announced the industry’s first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can provide better customer service while saving money, whether their customers engage with them via voice or digital channels. Continue reading Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days →