Verint®, The Customer Engagement Company™ announced its contact center workforce engagement offerings specifically designed for today’s small and medium-sized businesses (SMBs). Continue reading Verint Introduces New Line of Solutions for Growing SMB Market →

Soul Machines, a developer of the world’s first Virtual Nervous System which brings intelligent, emotionally responsive digital humans “to life,” announced that it has entered into a new partnership with Daimler Financial Services. Continue reading Soul Machines Builds Enterprise Traction, Signs Marquee Deals in Its Quest to Humanize Artificial Intelligence →

Nuance announced the next generation of Security Suite, a state-of-the-art biometric security solution for fraud prevention and authentication, and a key advancement to the Nuance Omni-Channel Customer Engagement Platform. Continue reading Nuance Introduces Significant Advancements to Market Leading Biometrics Solution; Security Suite Leverages AI to Curb Fraud Across Voice and Digital Channels →

DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls announced the release of Conversation Insights™ Pro, a revolutionary new solution that makes DialogTech’s industry-leading AI technology easily accessible to any business that values calls. Continue reading DialogTech Launches Easily Deployable AI Call Scoring Solution for Marketing and Sales →

Global cloud communications company Infobip is launching Rich Communications Services (RCS) in partnership with Vodafone. The partnership is part of the GSMA RCS initiative, offering enterprises around the world a chance to upgrade their B2C communications, build customer engagement, increase app downloads and enhance the overall customer experience beyond the common business-to-consumer SMS campaign. Continue reading Infobip and Vodafone are bringing Rich Communication Services to all Enterprises →

[24]7.ai announced its Winter 2018 Release, which enhances the company’s flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution. This enables enterprises to handle everything from simple queries to complex interactions. The company also announced that it has more than 150 patents and patent applications, and [24]7.ai Virtual Agents handled more than 200 million inquiries in 2017, a 50 percent increase over the previous year. Continue reading [24]7.ai Releases the Only Virtual Agent with Integrated Conversational and Informational Capabilities →