IMImobile is pleased to announce that leading UK enterprises will showcase rich media messaging experiences via RCS (Rich Communication Services) at the GSMA Innovation City at Mobile World Congress. IMImobile has been working in collaboration with a number of partners, including the GSMA, Google, Vodafone and its customers to drive the awareness and adoption of RCS business messaging in the UK market. Continue reading Leading UK enterprises explore RCS with IMImobile at Mobile World Congress →

Everise Holdings (Everise) announced that it will partner with Microsoft to develop and roll out an Artificial Intelligence (AI) platform to disrupt the Contact Centre and Business Process Outsourcing (BPO) industry, leveraging Microsoft’s AI capabilities. Continue reading Everise Holdings to Partner with Microsoft to Disrupt the Business Process Outsourcing Industry with AI Platform →

Twilio announced the addition of RCS (Rich Communications Services) to Twilio, giving every messaging application built using Twilio’s platform the ability to reach users via rich, interactive messages. A recent study found that 9 out of 10 consumers globally want to message with brands and that 66% of consumers prefer to communicate with brands via messaging over any other means. Continue reading Twilio Adds Support for RCS, Enabling Millions of Developers to Engage Customers with Next Generation Messaging →

NICE unveiled a new version of NICE Satmetrix NPX, the company’s cloud-based, Customer Feedback and Loyalty (CLS) solution. This latest release offers a range of new capabilities that deliver an end-to-end view of customer experience by unifying direct feedback from omnichannel surveys, indirect feedback from text or voice conversations with operational or behavioral data imported from a variety of other customer data sources. Continue reading NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever →

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Eureka Xchange, the speech analytics industry’s first open application exchange, has been further enhanced and is now available in all regions for customers using its cloud-based analytics platform. Continue reading CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight →

Sprinklr, the most complete social platform for managing customer experiences at scale, announced its integration with Viber, an application that allows people to make free and secure voice and video calls, one-on-one chats and group messages. Now, the world’s largest brands can engage with customers on Viber and analyze these interactions directly in Sprinklr, resulting in improved customer service and actionable data to inform business decisions. Continue reading Sprinklr Becomes the First Enterprise Social Platform to Integrate with Viber →