Teleopti, a global leader in workforce management software announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centers deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day. Continue reading Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud →

CloudCherry, a leading Customer Experience Management company announced significant enhancements to its CX platform’s predictive analytics engine, reducing the time required to analyze customer feedback at scale, reveal insights and predict trends. Continue reading CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge →

Mitel®, a global leader in business communications, has reached another major milestone, surpassing one million European users for its service provider cloud solutions. Leveraging Mitel’s unique and flexible consumption models, these customers are using Mitel cloud on a CAPEX basis. This news comes soon after the announcement that Mitel now holds the #2 Unified Communications as a Service (UCaaS) market share position worldwide. Continue reading Mitel Surpasses One Million Cloud Users via Service Providers in Europe →

NICE announced that it added more than 550 new cloud customers in 2017, enabling these businesses to transform customer and agent experiences using advanced cloud and analytics solutions. New customers from across all industries, including large enterprise contact centres from Fortune 100 companies, migrated to NICE Cloud Solutions, in order to reap the benefits of the industry’s leading customer experience offerings in the cloud. Continue reading NICE Announces Strong Cloud Momentum Winning Over 550 New Cloud Customers in 2017 →

NICE announced that it will be presenting a unified portfolio of holistic solutions for perfecting customer experience and service excellence at Germany’s biggest contact center event, Call Center World (CCW) 2018 to be held from February 27 to March 1, 2018 at the Estrel Congress Center in Berlin. NICE will showcase its solutions in Hall 4 Stand A4/B3, present a seminar as part of the CCW education program and host focused guided tours. Continue reading NICE to Showcase Integrated Approach to Customer Experience at CCW 2018 →