Mitel® announced its rebranded and integrated portfolio of cloud and on-site solutions for the North American market. The announcement, coming only one quarter after the company’s acquisition of ShoreTel, offers a broad portfolio designed to provide customers maximum choice and flexibility to deliver the best path to the cloud—when and how customers choose to move. Continue reading Mitel Outlines Integrated Portfolio for North America →

Content Guru BV, along with development partner KPN, has deployed a storm® cloud contact centre solution for leading integrated security provider, G4S, in the Netherlands. The service enables the Cash and Secure Solutions arm of G4S in the Netherlands to efficiently streamline high levels of incoming customer contact, improving its customer service and internal collaboration. Continue reading How storm Helps G4S Netherlands to Streamline Customer Experience →

Fuze, the leading cloud-based communications platform provider for the modern global enterprise announced it has been awarded a new patent related to its advanced method of streamlining the management of contact information on clients’ devices. Continue reading Fuze Announces Award of Patent for Management of Contact Information →

Pindrop announced their proprietary Deep VoiceTM biometric engine, which utilises the latest deep neural network technology for speaker recognition, to passively identify legitimate and fraudulent callers, solely by voice. Pindrop’s Deep VoiceTM engine has expanded the company’s total addressable market from $2.5B to $7.8B with the introduction of a new authentication product, Pindrop® Passport. Continue reading Pindrop announces first-of-its-kind Deep Voice machine learning technology →

Centile Telecom Applications, one of Europe’s leading providers of unified communications platforms for operators and integrators, has announced the availability of its Mobile application “Mobis” connected to Cloud PBX, FMC and UCC “ISTRA” platform. Continue reading Centile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services →

Monetate, the worldwide leader in personalisation announced enhancements to the Monetate Intelligent Personalisation Engine, which enables brands to drive previously impossible real-time, cross-channel custom use cases in personalisation, driven by enhanced customer data. Continue reading Monetate Drives Digital to Physical Personalisation with New Capabilities →