Contexta360, a leading speech analytics and conversational computing company, today announced it has signed a reseller agreement with TKC digital, a leading knowledge management vendor and call centre consultancy. Continue reading TKC digital signs strategic partnership agreement with Contexta360 to add advanced AI and speech analytics to their portfolio →

CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centres and customer experience (CX) teams across the globe. Continue reading CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions →

Unbabel, the leading enterprise multilingual support provider, has launched its partnership with Global Business Solutions, provided by Google’s International Growth Team, aimed at providing enterprises with the power to support customer queries in up to 29 languages seamlessly. Continue reading Unbabel announces partnership with Google through its International Growth Program →

IMImobile, a global communications software provider, has signed a partner agreement with Telia Norway, with an option to extend to the wider Telia Company – the leading telecom operator in the Nordic/Baltics. Continue reading Telia Norway signs partner agreement with IMImobile for Enterprise cPaaS offering →

Adobe and Software AG announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterprise systems into a centralized and actionable real-time customer profile. Adobe and Software AG will create integrations between Adobe Experience Platform and Software AG’s webMethods Integration and API management services. Continue reading Adobe and Software AG Partner to Advance Customer Experience Management →

Appian, a leader in low-code application development, and UiPath, the leading enterprise robotic process automation (RPA) software company announced a technology alliance to drive fast and high-impact digital automation for enterprises. The partnership includes a no-code integration between Appian and the UiPath platform that is now available on the Appian AppMarket. Continue reading Appian and UiPath Partnership Unifies the Modern Workforce of People and Software Robots →