Thrio announced a partnership with TELUS International, a leading provider of multilingual customer experience and digital IT solutions for global and disruptive brands. Continue reading Thrio Announces New Partnership with TELUS International →

Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services →

Trust Business Partners today announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc., the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Trust Business Partners and Koopid Partnership →

Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimisation solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders. Continue reading Cloud9 Partners with Business Systems for Compliant Voice Recording →

Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service announced that it has partnered with Telarus, the largest U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. Continue reading Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market →

Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact centre platform. Continue reading New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centres →

Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership* between Verint® and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Continue reading Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys →

TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced a strategic partnership with Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre →

Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced that it is partnering with Blue Prism as part of the company’s Technology Alliance Program (TAP) to enable enterprises to easily add advanced conversational interfaces to their business automations. Continue reading Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations →

eGain, the leading provider of omnichannel customer engagement solutions announced that it has partnered with Avaya to accelerate digital transformation of customer engagement. Continue reading eGain partners with Avaya to deliver digital-first customer engagement →