Ciklum, a global Experience Engineering firm, announced a strategic technology partnership with NiCE designed to help enterprises across EMEA turn agentic AI strategies into governed, production-ready customer service operations. Continue reading Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences
Category Archives: Partnerships
Kantar launches Kantar Experience Impact, powered by Qualtrics
Kantar, the world’s leading brand intelligence business, has launched Kantar Experience Impact, powered by the Qualtrics® platform. The customer experience solution helps organisations connect customer experiences to brand strength and therefore decide where to invest for growth. Continue reading Kantar launches Kantar Experience Impact, powered by Qualtrics
Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Talkdesk®, Inc. announced an expanded strategic partnership with Microsoft that enables organizations to purchase Talkdesk Customer Experience Automation (CXA) using existing Microsoft Azure commitments, drastically simplifying procurement and accelerating time-to-value. Continue reading Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
Omilia, the global leader in Self-Learning Agentic CX, announced a partnership with Telarus, one of the largest technology services distributors (TSDs) in the US and UK. Under the agreement, Telarus’s nationwide network of technology advisors can now bring Omilia’s full Agentic CX platform to enterprise clients evaluating conversational AI and CCaaS solutions. Continue reading Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center. Continue reading contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX