Alida, a leader in Total Experience Management (TXM), announced Keyrus, a global consultancy that develops data and digital solutions for performance management, will join its Partner Network to deliver elevated customer experience (CX) services in Belgium. Continue reading Keyrus and Alida Partner Together to Transform Customer Experiences →

SightCall, a global leader of augmented reality (AR)-powered visual assistance, announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading SightCall AR-powered Visual Assistance Now Available on Genesys AppFoundry →

Pindrop, a global leader in voice technology, announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call centre experiences for customers on Google Cloud’s platform. Continue reading Pindrop Partners with Google Cloud to Transform Contact Centre Security →

Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new Conversational Account-Based Marketing (ABM) integration with 6sense, a leading platform for B2B organizations generating predictable revenue. Continue reading Conversica’s Conversations Now Enhanced with 6sense Account Insights →

Leading cloud contact centre solutions provider, Content Guru, announced that it has forged a new partnership with communications solutions specialists in the D-A-C-H (Germany, Austria and Switzerland) region, VR-Voice. Continue reading Content Guru Forges New Partnership with VR-Voice to Aid Global Expansion →

MoEngage announces a new collaboration with Microsoft, allowing enterprises to gather insights and run personalized, omnichannel campaigns for different customer segments to boost engagement, retention, and revenue. Continue reading MoEngage partners with Microsoft to empower customer-centric enterprises →

PCI Pal®, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Continue reading PCI Pal partners with Odigo to provide secure payments →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, and inQuba, the leader in customer journey management, announced a partnership to offer a journey-first approach to customer experience improvement. Continue reading InMoment and inQuba Partnership Offers Journey-First Approach to Experience Improvement →

Alianza, Inc. and Lumen Technologies announced that Lumen will use Alianza’s cloud communications platform to strengthen its voice services portfolio and provide customers with robust, anywhere business communication functionality. Continue reading Lumen Selects Alianza to Power Communications Network Transformation from the Cloud →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an integration with Sprinklr Modern Care and Amazon Connect to unify the contact centre. Continue reading Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Centre →

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. Continue reading Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor →

Mindfields, a global Hyperautomation advisory firm, announced it has partnered with Uniphore, the leader in Conversational Automation. The partnership will enhance Mindfields’ offerings, thereby enabling the company to facilitate its clients move into the next phase of conversational automation. Continue reading Mindfields and Uniphore announce partnership to Hyperautomate Contact Centres beyond RPA →

NICE announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all sizes including the public sector. Continue reading NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership →

8×8, a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, announced a product integration of 8×8 Work with Genesys Cloud CX. Continue reading 8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud CX →

Martello, a leading developer of enterprise digital experience monitoring (“DEM”) solutions, announced a partnership with Orange Business Services, the business services arm of Orange SA, a global network-native digital services company. Continue reading Martello Announces Global Partnership with Orange Business Services for Vantage DX →