Category Archives: Partnerships

Zendesk Announces Partnership with Tata Consultancy Services

Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services

Cloud9 Partners with Business Systems for Compliant Voice Recording

Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimisation solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders. Continue reading Cloud9 Partners with Business Systems for Compliant Voice Recording

Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market

Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service announced that it has partnered with Telarus, the largest U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. Continue reading Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market

Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys

Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership* between Verint® and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Continue reading Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre

TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced a strategic partnership with Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre

Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations

Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced that it is partnering with Blue Prism as part of the company’s Technology Alliance Program (TAP) to enable enterprises to easily add advanced conversational interfaces to their business automations. Continue reading Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations