Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
Category Archives: Partnerships
Invoca Enhances Strategic Partnership with Five9
Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Invoca Enhances Strategic Partnership with Five9
XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter
XSELL Technologies, a leader in conversational AI for contact centre agent optimization, announced that XSELL Agent Experience powered by VoiceStream is available on the Five9 CX Marketplace, empowering customers to amplify top performer outcomes across their contact centres. Continue reading XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter
Thryv and Google Partner to Streamline Communication for Small Businesses
Thryv, the small business platform for growing small- to medium-sized businesses (SMBs), is pleased to announce a new integration with Google’s Business Messages to help streamline communication for small businesses who have a growing number of inbound contact options. Continue reading Thryv and Google Partner to Streamline Communication for Small Businesses
Mirakl partners with eDesk to empower sellers in their marketplace expansion
eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced it has partnered with Mirakl to increase its native integrations to over 200 channels. Continue reading Mirakl partners with eDesk to empower sellers in their marketplace expansion
Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments
Ribbon Communications announced it has partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle. The new solution offers remote and hybrid businesses a quick, risk-free approach to adopting Microsoft Teams so employees can stay focused, engaged and efficient regardless of location. Continue reading Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments
Comviva and Vietnamobile announce strategic partnership to power AI-led intelligent customer engagement
Comviva, the global leader in mobility solutions, announced its strategic partnership with Vietnamobile, one of the leading telecom operators in Vietnam to power AI-led intelligent customer engagement. Continue reading Comviva and Vietnamobile announce strategic partnership to power AI-led intelligent customer engagement
Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance
Movius, providers of trusted, secure, work-from-anywhere solutions for mobile voice, text, and WhatsApp and Theta Lake, a leader in modern communication compliance and security solutions, announced a partnership to enable highly regulated industries to efficiently scale secure and compliant mobile communications to improve business productivity. Continue reading Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance
Route 101 partners with the leader in automated brand interactions Ada
Route 101, leading cloud systems integrator of advanced customer service technology platforms and tools in the UK, announced that it has partnered with Ada. Continue reading Route 101 partners with the leader in automated brand interactions Ada
Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Momentive, a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, announced the availability of the GetFeedback integration with Zendesk. Continue reading Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Infobip collaborates with Microsoft to enhance digital communications
Infobip enhances its collaboration with Microsoft by integrating its WhatsApp and SMS channels to help businesses to deepen customer relationships, increase loyalty and boost sales. Continue reading Infobip collaborates with Microsoft to enhance digital communications
Faye and Boost.ai Partner to Redefine the Customer Experience
boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, and Faye, a market leader in developing integrated customer experience (CX) solutions, announced a formal partnership to revolutionize the customer experience by leveraging powerful AI and data collection. Continue reading Faye and Boost.ai Partner to Redefine the Customer Experience
Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Unbabel, the AI-powered language operations platform that helps businesses deliver multilingual customer experiences at scale, announces its new integration with the leading customer service software, Zendesk. Continue reading Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Odigo, a global Contact Centre as a Service (CCaaS) solution provider, pioneer in the customer experience (CX) market. Continue reading Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers