Category Archives: Partnerships

Medallia and Ipsos Give Healthcare Providers HCAHPS Solution

Medallia, announced Medallia Total Healthcare Experience, powered by Ipsos, a new solution for healthcare systems combining Medallia Experience Cloud with Ipsos’ ability to administer most Consumer Assessment of Healthcare Providers and Systems – a set of surveys that ask patients to report on their health care experiences – (CAHPS) surveys including HCAHPS. Continue reading Medallia and Ipsos Give Healthcare Providers HCAHPS Solution

CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Continue reading CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres

Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership

Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced that they have entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. Continue reading Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership

Atos and Damovo partnership accelerates access to UCC solutions for mid sized and large enterprises

Atos, a global leader in digital transformation, has transferred part of its Unified Communications & Collaborations activities in Belgium, Luxembourg, Sweden and Finland to Damovo, a leading provider of ICT managed services and solutions. Continue reading Atos and Damovo partnership accelerates access to UCC solutions for mid sized and large enterprises

PatientComms launches Virtual Waiting Room Solution Set to Transform Patient Care Delivery for UK’s Dental Practice Providers

The UK’s leading online automated patient communications provider, PatientComms has partnered with Infobip, global cloud communications and omnichannel engagement specialist to launch a Virtual Waiting Room solution for mobile patient messaging set to usher in the definite age of contactless journeys for patients and clinicians. Continue reading PatientComms launches Virtual Waiting Room Solution Set to Transform Patient Care Delivery for UK’s Dental Practice Providers

Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions

Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced a partnership with Matrix247, a telecommunications service company. Matrix247, a specialist supplier to legal, financial, medical and education sectors will resell Cirrus’ omni-channel cloud Contact Centre Solutions. Continue reading Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions

Atos and RingCentral Announce Expansion of Strategic Partnership with New “Unify Office” as Exclusive UCaaS Solution for 40 Million Users of the Atos Unify Family of Products

Atos, a global leader in digital transformation, and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced the expansion of their strategic partnership with the launch of a co-branded UCaaS solution called Unify Office (UO) by RingCentral. Continue reading Atos and RingCentral Announce Expansion of Strategic Partnership with New “Unify Office” as Exclusive UCaaS Solution for 40 Million Users of the Atos Unify Family of Products

Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation

Adobe, IBM and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalised experiences across the customer journey, driving improved engagement, profitability and loyalty. Continue reading Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation

Sitel Group Partners with AI Pioneer Krisp Technologies

Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centres and for Sitel at Home agents, working remotely. Continue reading Sitel Group Partners with AI Pioneer Krisp Technologies

Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

UJET Launches its Channel Partner Program with PeakView Partnership

14th July 2020: UJET, a leading provider of cloud contact centre solutions, announced the debut of its channel partner program and agreement with PeakView, a pioneer in the Contact Center as a Service (CCaaS) industry with expertise in planning, deploying, and managing contact centre solutions. Continue reading UJET Launches its Channel Partner Program with PeakView Partnership

Verizon powers intuitive customer experiences with Google Cloud

13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud

Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. Continue reading Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses