Category Archives: Partnerships

Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres

Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres

Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences

Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences

HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions

HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions

Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation

Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide. Continue reading Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation