Category Archives: Partnerships

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with Uniphore’s world-class Automation and Artificial Intelligence (AI) CSA platform to transform the customer experience and enable tailored and powerful solutions for Sitel Group’s customers around the globe. Continue reading Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership

Speakeasy AI announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy AI’s integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Continue reading Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership

8×8 and Jabra partner to expand work from anywhere capabilities

8×8 announced a partnership with Jabra to expand equipment offerings to include the Jabra BIZ, Engage, Evolve and UC VOICE mono and stereo headsets. The additional support for these headsets ensures companies can continue to use their preferred audio solutions with 8×8 cloud communications, video collaboration and contact centre solutions. Continue reading 8×8 and Jabra partner to expand work from anywhere capabilities