Category Archives: Partnerships

Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service

Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centres operate in Spain and Portugal. Continue reading Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service

Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market

Audian, a software company redefining the telecom industry, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call analytics and business insights to VoIP telecom systems. Continue reading Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market

Jacada and TM Group Form Strategic Customer Service RPA Partnership

Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. Continue reading Jacada and TM Group Form Strategic Customer Service RPA Partnership

Avaya OneCloud Secure UCaaS Solutions Now Offered by SYNNEX Corporation

Avaya announced that its distribution partner, SYNNEX Corporation, now offers Avaya OneCloud Secure unified communications as a service (UCaaS) solutions to its extensive network of partners serving the public sector market, including education, federal, state and local government organizations across the US. Continue reading Avaya OneCloud Secure UCaaS Solutions Now Offered by SYNNEX Corporation

NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce

NexTech AR Solutions, the industry leader in augmented reality, is pleased to announce it has partnered with LivePerson (NASDAQ:LPSN), a global leader in conversational commerce solutions, to integrate augmented reality (AR) for enhanced product views and 3D advertising into LivePerson’s AI-powered conversational commerce platform. Continue reading NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce

Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World

Passage AI, a leader in AI-enabled conversational interfaces announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact centre platforms, used by large enterprises and small businesses around the world. Continue reading Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World

Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider

Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands. Continue reading Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider