IMImobile, a global communications software provider, has signed a partner agreement with Telia Norway, with an option to extend to the wider Telia Company – the leading telecom operator in the Nordic/Baltics. Continue reading Telia Norway signs partner agreement with IMImobile for Enterprise cPaaS offering →

Adobe and Software AG announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterprise systems into a centralized and actionable real-time customer profile. Adobe and Software AG will create integrations between Adobe Experience Platform and Software AG’s webMethods Integration and API management services. Continue reading Adobe and Software AG Partner to Advance Customer Experience Management →

Appian, a leader in low-code application development, and UiPath, the leading enterprise robotic process automation (RPA) software company announced a technology alliance to drive fast and high-impact digital automation for enterprises. The partnership includes a no-code integration between Appian and the UiPath platform that is now available on the Appian AppMarket. Continue reading Appian and UiPath Partnership Unifies the Modern Workforce of People and Software Robots →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and Zoom, a leader in modern enterprise video-first unified communications solutions announced a multi-year extension of their partnership. Continue reading RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership →

IP Integration (IPI), the digital contact centre specialist announced that it is now partnering with Genesys in order to provide its customers with the widest choice of best-of-breed, cloud-based contact centre solutions. Continue reading IP Integration bolsters its cloud-based portfolio with Genesys →

Serenova announced a strategic partnership with Key IVR, a prominent cloud-based secure payment provider for the contact centre. The partnership enables Serenova to offer an agent-assisted payment solution via the cloud for today’s customer focused organizations. Now even the most complex contact centres can have access to a fully-integrated, flexible solution designed to ensure their organization’s contact centre agents are never exposed to sensitive payment and card holder data. Continue reading Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre →

Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business reengineering services and solutions, and UiPath announced their first joint solution offering – an end-to-end cognitive operations automation solution, in the area of Service Desk Operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise. Continue reading Tech Mahindra and UiPath Launch AI Driven End-to-End Automation Solution for Enterprises →

IP Telecom, continuing with its ethos of innovative, strategic partnerships have teamed up with Key IVR to develop a solution that facilitates payment processing in a cloud-based telephony environment; IP Telecom’s new feature in partnership with Key IVR allows businesses to set up an out of hours automated payment that is PCI-compliant. Continue reading IP Telecom Partners with Key IVR in £250,000 Deal →

Digicel Group announced a partnership with FastForward.ai to accelerate its vision to become the digital lifestyle partner for its customers across the Caribbean, Central America and Asia Pacific. FastForward.ai platform will enable Digicel to reach, engage and enable commerce for its customers inside social media and messaging apps. Continue reading Digicel partners with fastforward.ai to launch customer engagement platform in 31 countries →

Bright Pattern, the leading provider of enterprise contact centre software announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries. Continue reading Bright Pattern Announces Partnership with Blueworx to Deliver a Seamless Approach to Omnichannel Self-Service in the Cloud →