Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Category Archives: Partnerships
Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact centre solutions with Qualtrics Frontline Care™. Continue reading Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Teneo.AI, a brand from Artificial Solutions Announces Partnership with Valcon
Teneo.AI, a brand from Artificial Solutions, an enterprise AI product provider for contact centres, published a new partnership agreement with Valcon, the leading European consultancy specialising in technology, data and people. Continue reading Teneo.AI, a brand from Artificial Solutions Announces Partnership with Valcon
DRUID and ROBOYO enter a multi-year strategic partnership to boost digital transformation projects through hyperautomation
DRUID, a global leader in conversational AI technology for enterprise productivity, enters a multi-year strategic partnership with ROBOYO, the world’s largest hyperautomation professional services company. Continue reading DRUID and ROBOYO enter a multi-year strategic partnership to boost digital transformation projects through hyperautomation
Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Amdocs and Microsoft announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities. Continue reading Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Airtel deploys AI-powered speech analytics solutions for customer service transformation with NVIDIA
Bharti Airtel, India’s leading telecommunications service provider today announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer experience for all in-bound calls to its contact centre. Continue reading Airtel deploys AI-powered speech analytics solutions for customer service transformation with NVIDIA