Dubber, the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by “Gamma. Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams. Continue reading Gamma selects Dubber for Intelligent Recording on Microsoft Teams
Category Archives: Partnerships
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys
Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Squaretalk, a major cloud call centre software provider, and Sedric, a leading compliance excellence platform for next-gen fintech companies, announced their partnership. Continue reading Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is announcing a new partnership with Ada. Continue reading Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
HubSpot, the customer relationship management (CRM) platform for scaling companies, announced that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above. WhatsApp, with over two billion monthly active users, has become the world’s most popular messaging platform. Continue reading HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact centre solutions. Continue reading Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center