In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres →

Jabra today announces an end-customer bundle offering top-quality video and audio solutions for meeting room needs in the ‘new normal’ in collaboration with HP. Continue reading Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’ →

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres →

Mapp, the international provider of insight-led customer engagement, has announced a global strategic partnership with cloud commerce solutions provider Kibo Commerce. Continue reading Mapp and Kibo Commerce Announce Global Startegic Partnership →

Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the Unity Contact Center. Continue reading Kakapo Systems Launch SMS Queues for Unity Contact Center →

Lifesize, a global innovator of immersive enterprise communication solutions, announced a strategic partnership with Omilia, a global provider of conversational artificial intelligence solutions. Continue reading Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Centre →

Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that it is expanding its partner community with three new solution providers—Iron Bow Technologies, eleven and United MakGroup. Continue reading Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup →

Spearline and Avaya announced a partnership, which will maximise connectivity and connection quality supporting Avaya OneCloud video and collaboration apps, providing an exceptional user experience with better audio and video. Continue reading Spearline and Avaya partner to optimize global connectivity for cloud collaboration apps →

Dedicated voice specialist, Red Box, announced a new integration partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture →

Dicker Data is pleased to announce its new partnership with Lifesize, an industry-leading enterprise unified communications company. Continue reading Dicker Data to Distribute Lifesize in ANZ →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is integrating powerful cloud AI solutions from NVIDIA to increase the impact and value of visual, audible and collaborative experiences through the Avaya Spaces™ app. Continue reading Avaya Spaces Collaboration App Enables Better Video Conferencing Experiences With NVIDIA AI →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it has expanded its reseller agreement with BT, one of the world’s leading providers of communications services and solutions. Continue reading Genesys Extends Global Cloud Customer Experience Relationship with BT →

Enghouse Interactive announced that it has awarded Irish IT specialists and Microsoft Gold Partner, Evros Technology Group, authorised partnership status within its partner programme. Continue reading Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses →

Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. Continue reading Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI →

Enterprise Bot, a startup providing conversational artificial intelligence (AI) and automation tools, and Avaloq, a leader in digital banking solutions, have announced a new partnership which will see Avaloq offering Enterprise Bot’s conversational customer service software to its banking and wealth management clients. Continue reading Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI →