Puzzel, a leading provider of AI-powered customer experience solutions, announced a strategic partnership with AVANT, the premier platform for IT decision-making and distributor of next-generation technologies. Continue reading Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA
Category Archives: Partnerships
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate CX
Cresta, the unified customer experience AI platform for human and AI agents, announced a partnership with TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations. Continue reading TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate CX
NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions