8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced its partnership with EveryCloud, a leading cloud technology channel provider, strengthening its reach to customers in the North West of England. Continue reading 8×8 expands presence in North West England with EveryCloud partnership →

Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centres. Continue reading Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities →

Cloud contact centre pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner. Continue reading Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience →

Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises. Continue reading Tango Networks and ASC Team to bring Compliant Mobile Communications to Enterprises →

Brightsolid has partnered with RingCentral UK, Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, to deliver RingCentral’s market leading enterprise cloud communications solutions alongside its own products to its Scottish customer base. Continue reading Brightsolid Partners with RingCentral for Unified Communications Cloud Solutions →

VanillaIP add Akixi to the mix as CX gives resellers the opportunity to drive up ARPU, margin and deal closing revenues. Continue reading VanillaIP and Akixi announce partnership in the UK market →

Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies announces its partnership with Promero, a CX company specializing in software sales, service, hosting, custom software development, and mobile application development. Continue reading Bright Pattern Partners with Promero to Offer Powerful Omnichannel Contact Centre Software →

Contexta360, a leading speech analytics and conversational computing company, today announced it has signed a reseller agreement with TKC digital, a leading knowledge management vendor and call centre consultancy. Continue reading TKC digital signs strategic partnership agreement with Contexta360 to add advanced AI and speech analytics to their portfolio →

CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centres and customer experience (CX) teams across the globe. Continue reading CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions →