Category Archives: Partnerships

Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres

In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres

Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres

Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup

Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that it is expanding its partner community with three new solution providers—Iron Bow Technologies, eleven and United MakGroup. Continue reading Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup

Avaya Spaces Collaboration App Enables Better Video Conferencing Experiences With NVIDIA AI

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is integrating powerful cloud AI solutions from NVIDIA to increase the impact and value of visual, audible and collaborative experiences through the Avaya Spaces™ app. Continue reading Avaya Spaces Collaboration App Enables Better Video Conferencing Experiences With NVIDIA AI

Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI

Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. Continue reading Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI

Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI

Enterprise Bot, a startup providing conversational artificial intelligence (AI) and automation tools, and Avaloq, a leader in digital banking solutions, have announced a new partnership which will see Avaloq offering Enterprise Bot’s conversational customer service software to its banking and wealth management clients. Continue reading Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI