Nuvias UC, a leading, high-value, solutions-led EMEA distributor, announces that Logitech’s award-winning business portfolio of video conferencing will now be a part of its UC&C solutions stack, available to channel partners, with the option of value-added support services. Continue reading Nuvias UC continues to build a first-class vendor portfolio with the addition of Logitech video conferencing →

Enghouse Interactive, a leading global provider of contact centre and video collaboration software, and Veridas, a world leader in biometric solutions for digital identity verification development, have unveiled their joint video conferencing solution with facial biometrics. Continue reading Enghouse Vidyo bets on Veridas’ facial biometrics to eliminate fraud in video conferences →

Startek, a global provider of customer experience management solutions, announced a strategic collaboration with Automation Anywhere™, a global leader in cloud robotic process automation (RPA). By joining forces, Startek, along with Automation Anywhere, will implement AI-powered RPA capabilities across its customer experience (CX) value chain by efficiently catering to the growing demand from its partners. Continue reading Startek Announces Collaboration with Automation Anywhere to Strengthen its RPA Capabilities →

Mitel®, a global leader in business communications, continues to deepen its ‘partner-first’ approach with the introduction of two new cloud-centric programs for partners. Continue reading Mitel Introduces Amplify & Velocity Programs For Partners →

Conversational AI firm DRUID has formed a new partnership with Milton Keynes-based technology consultancy, Velocity IT to help existing and prospective clients get the most out of their artificial intelligence technology. Continue reading DRUID and Velocity partner to provide development of conversational AI →

VCC Live, the cloud contact centre software specialists announces its partnership with SEON, the fraud fighters. Through the deal, they will work together to help end fraud for contact centres in the banking, financial services and insurance (BFSI) sector. Continue reading VCC Live and SEON partner to deliver omnichannel fraud prevention solutions →

redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. Continue reading redk and Mindsay Partner to Deliver Seamless Customer Experience Automation →

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise →

Nextiva, a cloud communications company, announced today its partnership with Five9, a leading provider of the intelligent contact centre, to deliver a new integrated Unified Communications and Cloud Contact Center offering. Continue reading Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications →

AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced a new strategic partnership. Continue reading AVANT and UJET Announce Strategic Partnership to Deploy Next Generation of Customer Experience →

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. Continue reading Cirrus Partners with Amillan to provide true cloud contact centre capability →

After numerous joint references, the French service company NXO and the German software and cloud provider ASC Technologies AG are now taking the next step by launching a new offering to address the compliance challenges of cloud-hosted communications solutions. Continue reading NXO and ASC Join Forces to Address Compliance Challenges of Cloud Collaboration →

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced a partnership with Deutsche Telekom to transform business communications for customers of all sizes. Continue reading RingCentral Announces Partnership With Deutsche Telekom →

Mitel®, a global leader in business communications, announced a strategic partnership with Five9, a leading provider of the intelligent cloud contact centre, which will provide customers and partners worldwide with access to a leading contact centre as a service (CCaaS) solution that operates seamlessly with Mitel’s unified communications solutions. Continue reading Mitel Partners with Five9 to Expand Cloud Contact Centre Portfolio →

SVL is delighted to announce its partnership with Europe’s leading customer service outsourcer, Ascensos, to deliver a brand new bespoke Amazon Connect platform that will revolutionise both their service to clients and agent experience. Continue reading SVL partners leading outsourcer Ascensos to provide outstanding new service to contact centre clients. →