Omilia, the global leader in Self-Learning Agentic CX, announced a partnership with Telarus, one of the largest technology services distributors (TSDs) in the US and UK. Under the agreement, Telarus’s nationwide network of technology advisors can now bring Omilia’s full Agentic CX platform to enterprise clients evaluating conversational AI and CCaaS solutions. Continue reading Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
Category Archives: Partnerships
contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center. Continue reading contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale. Continue reading Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA
Puzzel, a leading provider of AI-powered customer experience solutions, announced a strategic partnership with AVANT, the premier platform for IT decision-making and distributor of next-generation technologies. Continue reading Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX