NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
Category Archives: Partnerships
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
Vonage, part of Ericsson, announced a renewed partnership with Girls Who Code, an international nonprofit organisation working to close the gender gap in tech. Continue reading Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
Vonage and ServiceNow Expand their Partnership
Vonage, part of Ericsson, announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI Platform, embedding enterprise-grade voice and real-time AI capabilities directly into ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) customers. Continue reading Vonage and ServiceNow Expand their Partnership