Category Archives: Partnerships

Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers

Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced a global reseller partnership with Avaya, the leader in cloud-based solutions designed to enhance and simplify communications and collaboration. Continue reading Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers

LivePerson and Tech Mahindra announce partnership bringing the power of Conversational AI to brand-consumer communications

LivePerson, a global leader in Conversational AI, and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced a new partnership to help brands deliver end-to-end marketing, sales, and customer service solutions by connecting with their customers via AI-powered messaging. Continue reading LivePerson and Tech Mahindra announce partnership bringing the power of Conversational AI to brand-consumer communications

ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

ServiceNow and Qualtrics announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform. Continue reading ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8

Westcon, the leading international technology distributor, has announced the launch of a distribution agreement with 8×8, a recognised leader in integrated cloud communications and contact centre solutions. The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. Continue reading Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8

Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands

Infosys, a global leader in next-generation digital services and consulting, and LivePerson, a global leader in Conversational AI, announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. Continue reading Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands

IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, and Enghouse Interactive, a leading global contact centre and video solutions provider, have partnered to deploy an inbound COVID-19 vaccine scheduling hotline for households that may have trouble scheduling via the internet. Continue reading IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas

USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management

USU, a leading provider of business knowledge management solutions, announces a DEVone ecosystem partnership agreement with NICE inContact, industry leader of cloud contact centre software. The partnership will deliver NICE inContact CXone – the world’s #1 native cloud contact centre platform – and USU Knowledge Management to thousands of customer service organizations across the globe. Continue reading USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management

Zappix Partners with Lifesize to Provide Visual IVR Solutions

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact centre and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications. Continue reading Zappix Partners with Lifesize to Provide Visual IVR Solutions

NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers

NICE Actimize, a NICE business, and the industry leader in financial crime and compliance solutions, announced a partnership with Finastra, one of the world’s largest providers of financial technology solutions. Continue reading NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers