Verint® and 8×8, announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide. Continue reading Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide →

Medallia, the global leader in experience management, announced Medallia Crowdicity, the company’s crowdsourcing solution, now offers seamless integration with Slack, enabling organizations to capture breakthrough employee ideas from within the messaging and collaboration tool employees are using today. Continue reading Medallia Integration to Slack Revolutionizes Employee Engagement & Collaboration →

TELUS, a world-leading communications and information technology company and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced an expansion of their partnership to serve broader sizes of businesses. Continue reading TELUS and RingCentral Expand Partnership →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with virtual queuing platform QU-in to enable a safe and healthy way for consumers to navigate social distancing guidelines and limit the risk of exposure in the COVID era. Continue reading Vonage Partners with QU-in to Power Virtual Queuing Capabilities →

Stack8, a leading North American provider of unified communications (UC) solutions, announced a new partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading Stack8 Partners With RingCentral to Bring Unified Communications As-a-Service to Multinational Customers →

Solvvy, the next-gen chatbot and customer support automation platform, announced a partnership with Zendesk, Inc. and integration with the Sunshine platform. Continue reading Solvvy’s Next-Gen Chatbot Platform Enhances Omnichannel Capabilities with Zendesk Sunshine →

Repay Holdings Corporation, a leading provider of vertically-integrated payment solutions, announced a technology integration with LiveVox, a next-generation contact centre platform. Continue reading REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance →

Five9, a leading provider of the intelligent cloud contact centre, announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses. Continue reading Five9 Announces Strategic Partnership with Conn3ct →

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions, announced an exciting new partnership. Continue reading Route 101 and Omilia Announce Disruptive New Partnership →

Business Systems (UK) Ltd, a specialist in Enterprise Communications solutions has partnered with Market Communications in New York to provide robust and legally compliant recording solutions to the financial trading floor environment. Continue reading Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment →

Five9, an industry-leading provider of the intelligent cloud contact centre, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional services organizations in the world. Continue reading Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience →

UK-based secure cloud services provider, Six Degrees has announced its partnership with 8×8, a leading SaaS provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. Continue reading Six Degrees partners with 8×8 to deliver fully-integrated unified communications, collaboration and contact centre solutions →

Khoros, a global leader in digital-first customer engagement software, announced it has partnered with Medallia, the global leader in experience management. Continue reading Khoros and Medallia Partner to Provide Brands with the Most Complete View of their Customers and Enhance Customer Experience →

Vodafone Business and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Continue reading Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services →

Medallia, the leader in experience management announced a partnership with Five9, a leading cloud contact centre provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud – providing real-time feedback and analytics on call centre interactions and customer engagement. Continue reading Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights →