The international software company ASC Technologies AG is entering a partnership with Quality Connect. This South African company provides solutions for contact centres and financial institutes. Continue reading ASC wins Quality Connect as new partner in South Africa →

Avaya and Verint announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact centre. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models. Continue reading Avaya and Verint Extend Workforce Engagement Management for Cloud →

Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Rackspace®, a leading provider of IT as a service, will re-sell its Synchronoss Digital Experience Platform (DXP) to the Rackspace global customer portfolio. Via this collaboration, Synchronoss and Rackspace will help businesses through their digital transformation journey by enabling seamless, frictionless interaction across all customer touchpoints, including online or app, physical retail and call centre. Continue reading Synchronoss Teams with Rackspace to Resell Digital Experience Platform (DXP) to Portfolio of Leading International Customers →

U-WFM is pleased to announce a strategic partnership with leading telecoms network provider and one of the pioneers of cloud-hosted call centre solutions, iNet. Continue reading U-WFM & I-Net form Strategic Partnership to deliver complete Contact Centre solution in the Cloud →

ITsavvy, one of the fastest growing complete VoIP technology solution providers in the U.S., just announced a new partnership with 8×8 for hosted VoIP solutions. The company is a leading provider of cloud phone, meeting, collaboration and contact centre solutions with over a million business users worldwide. Continue reading Leading VoIP Complete Solution Provider ITsavvy Announces Key Partnership →

U-WFM is pleased to introduce its easy-to-use, Workforce Management in the Cloud to Twilio Flex – the first fully-programmable Contact Centre Platform Continue reading U-WFM partners with Twilio →