LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced a strategic alliance with PlanetOne, the IT channel’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to midsize businesses and enterprises. Continue reading LiveVox Expands Sales Reach and Elevates Partner Engagement with PlanetOne Relationship →

Medallia announced a new integration with its Contact Center Suite that makes it easy for companies to reward customer service agents. Stella Connect by Medallia, the company’s engagement and performance management solution for contact centre agents, now offers a seamless integration with Snappy Gifts, an incentive rewards platform for sending employee gifts to celebrate holidays, work anniversaries, performance milestones, and birthdays. Continue reading Stella Connect by Medallia’s Integration with Snappy Gifts Makes Rewarding Agents a Snap →

Uniphore, the leader in Conversational Automation, announced that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Continue reading Uniphore Collaborates with Cisco to Enable Better Customer Experiences →

Accenture and UiPath, a leading enterprise automation software company, announced an expanded business collaboration to help companies boost the adoption of enterprise-wide automation, accelerate technology transformation efforts and create new growth opportunities. Continue reading Accenture and UiPath Join Forces to Help Organizations Accelerate Transformation through Intelligent Automation →

American Virtual Cloud Technologies, Inc.’s (AVCtechnologies) Kandy Communications business unit (Kandy), and Braidio, the global, award-winning mobile customer engagement platform announced an expanded partnership that will power next-generation user experiences for an 80,000-user telehealth application and for a pet wellness application by a premier veterinary hospital system in the US servicing 25,000+ customers. Continue reading Kandy and Braidio Announce Expanded Partnership to Accelerate the Delivery of Digital Transformation as a Service Solutions →

Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking. The integration of Clinc’s technology into Glia’s Digital Customer Service platform will allow financial institutions to modernize customer interactions for the digital world. Continue reading Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions →