Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV. Continue reading Talkative partners with Formula 1® →

Vee24, the world leader in intelligent conversational multi-experience solutions, announced that Jordan’s Furniture has chosen the Vee24 platform to enhance its customer service and sales capabilities with live engagement including AI-powered ChatBOTs, Live Messaging and Video Chat. Continue reading Jordan’s Furniture Enhances Its Online Customer Experience for One Stop Shopping →

IMImobile announced that Toyota Kirloskar Motor (TKM) has integrated WhatsApp Business as part of their customer communication strategy. Using WhatsApp, TKM wanted to streamline customer engagement for inquiring about new car purchases, providing breakdown support, sharing the business’s COVID-19 initiatives, and more. Continue reading IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions →

8×8, a leading integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8×8 X Series to create an agile workplace for its employees and to continue providing customers with vital support. Continue reading Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs →

eGain, the leading provider of customer engagement solutions, announced that a leading omnichannel retailer is now offering expanded self-service powered by eGain. Continue reading Iconic omnichannel retailer expands next-gen digital customer experiences with eGain →

Ameyo, an omnichannel customer engagement platform, announced that it has enabled SP Madrid, a BPO Collections Leader in Philippines, move its 100+ agents to Remote Contact Center Solutions in less than 2 days, overcoming the challenge of low internet connectivity and bandwidth issues. Continue reading SP Madrid enables 100+ Contact Centre Agents to Work Remotely using Ameyo →