Category Archives: Who’s Buying What?

New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations

Dialpad announced the New Zealand Domain Name Commission chose Dialpad to power its customer service operations. With AI at its core, Dialpad is a modern communication, collaboration, and contact centre platform that enables more efficient and effective conversations with unmatched security, reliability, and flexibility. Continue reading New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations

The Anaheim Ducks and Honda Center Soar into New NHL Season with Cloud Communications from 8×8

8×8 announced ocV!BE Sports & Entertainment entities, including the National Hockey League’s Anaheim Ducks and Honda Center, a premier entertainment venue and sports venue in Southern California, deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to help improve employee, partner, and customer experiences. Continue reading The Anaheim Ducks and Honda Center Soar into New NHL Season with Cloud Communications from 8×8

City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities

NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities

DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™

DHL Supply Chain, the world’s leading contract logistics provider, has accelerated its business expansion to meet a boom in demand for its services, while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya OneCloud™ solutions. Continue reading DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™

Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing The Learning People, an innovative career and tech education company, with its Avaya Cloud Office UCaaS solution for more agile, flexible, and scalable communication to support its long-term growth. Continue reading Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students

TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities. Continue reading TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management

3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center

3CLogic, the leading voice-enabling and cloud contact centre platform solution for ServiceNow, announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll. Continue reading 3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center

Rotherham Metropolitan Borough Council Modernises Operations with 8×8 XCaaS™

8×8, a leading integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to enhance its communications with approximately 260,000 residents in Rotherham. Continue reading Rotherham Metropolitan Borough Council Modernises Operations with 8×8 XCaaS™

Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications

Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced that SelectQuote (NYSE: SLQT), the online insurance broker for life, auto & home and Medicare plans in the USA, will work with Artificial Solutions to rapidly build advanced conversational AI applications. Continue reading Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications

Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea

Poly announced that the Royal Borough of Kensington and Chelsea, an inner London borough with royal status, has successfully met its hybrid working goals for meeting equality. The Council aimed for a significant uplift in video collaboration technology adoption and achieved it by outfitting 41 of its rooms and meeting spaces with the Poly Studio premium USB video bar. Continue reading Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea