Category Archives: Who’s Buying What?

Blue Prism Keeps goto.energy on Track for High-Speed Growth

New energy market entrant, goto.energy, has grown its customer base by over 200 percent in just 12 months with the support of Blue Prism’s cloud-based, intelligent digital workforce. The use of this digital workforce, alongside a core contact team, has enabled goto.energy to maximize operational efficiencies while delivering fast and consistently high-quality customer service. Continue reading Blue Prism Keeps goto.energy on Track for High-Speed Growth

Central Arizona College selects Talkdesk for remote work flexibility

Talkdesk®, announced Central Arizona College selected Talkdesk as its contact centre solution. Central Arizona College chose Talkdesk to support business continuity initiatives, keep business operations moving forward during the COVID-19 pandemic and equip agents with best-in-class tools to work from anywhere. Continue reading Central Arizona College selects Talkdesk for remote work flexibility

US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions

Avaya announced that its Avaya OneCloud portfolio of communications and collaboration solutions has been selected by the U.S. Social Security Administration (SSA) as part of the agency’s digital transformation initiative to modernize and transform their ability to rapidly respond to changing user needs at manageable cost. Continue reading US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions

NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer

NICE announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc., has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric culture. Continue reading NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer

Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience

NICE announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact centre in real-time and without any need for code words or additional questions. Continue reading Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience

Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels

Verint® announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties*. Continue reading Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels

Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth

Five9, a leading provider of the intelligent cloud contact centre, announced that the world’s second largest and fastest-growing accommodation supplier in the travel industry, selected the company to power their multiple contact centres across the globe. Continue reading Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth

InfoCision Improves Customer Satisfaction and Optimizes Contact Centre Performance Using Advanced Analytics from OnviSource

OnviSource announced that InfoCision, a leading provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM). Continue reading InfoCision Improves Customer Satisfaction and Optimizes Contact Centre Performance Using Advanced Analytics from OnviSource

Age Scotland selects 8×8 to support vulnerable older people this winter

8×8, a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8×8 Open Communications PlatformTM in just five days to help them work remotely while continuing to provide support services for vulnerable older people. Continue reading Age Scotland selects 8×8 to support vulnerable older people this winter

loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment

loveholidays, one of the UK’s fastest-growing online travel agencies, selected Sabio Group company DVELP to implement a configurable cloud-based contact centre based on the Twilio Flex platform. Since deployment, and thanks to Flex’s agility and single user interface, the loveholidays customer service team has been able to increase agent productivity by 20%. Continue reading loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment

IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy

Global cloud communications software and solutions provider IMImobile PLC, announces that its healthcare division, Healthcare Communications, is assisting King’s College Hospital NHS Foundation Trust (KCHT) to implement a suite of solutions purpose-built to improve patient experience and increase staff efficiency. Continue reading IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy

phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8

8×8, a leading integrated cloud communications platform, announced that phoenixNAP®, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8×8 Open Communications PlatformTM to enable employees and contact centre agents to operate from anywhere, and stay connected with colleagues, customers and partners around the world. Continue reading phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8