New South Wales Rugby League (NSWRL), one of the most established and respected organisations across the world of Rugby League, has chosen to migrate to AnywhereNow’s Tendfor contact centre solution. The fully native Microsoft Teams attendant console and voice platform will support improved service responsiveness and a future-ready communication infrastructure. Continue reading NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
Category Archives: Who’s Buying What?
Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Stewart Golf, the leading manufacturer of follow golf trolleys, has transformed its customer support operation with AI-powered customer experience platform Crescendo. Continue reading Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Route 101, a leading technology systems integrator and cloud customer experience specialist, has successfully modernised the contact centre of Identicare, a UK-based pet microchip database provider, through the deployment of an AI-powered cloud voice platform. Continue reading Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™
Salesforce, the #1 Agentic CRM, announced a landmark partnership, becoming an Official Tournament Supporter of the FIFA World Cup 2026™ in North America and Europe and the FIFA Women’s World Cup 2027™ in North America and the host country Brazil. Continue reading Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™
Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
HM Revenue & Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers. Continue reading Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Node4, a leading AI Business Solutions and Managed Service Provider, has partnered with Nottingham College to deliver a Microsoft contact centre solution. The college anticipates the project will deliver significant annual efficiency savings, alongside potential additional income from improved marketing conversion and engagement. Continue reading Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre