Category Archives: Who’s Buying What?

Omantel Embraces Conversational AI from Spitch and Datalyticx to Improve Customer Experience and Efficiency

Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based startup, will be launching a Virtual Assistant to ensure better customer service and boost efficiency in Omantel contact centres. Continue reading Omantel Embraces Conversational AI from Spitch and Datalyticx to Improve Customer Experience and Efficiency

Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences

eGain, the leading knowledge automation platform provider for customer engagement, announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact centre agents, who serve them. Continue reading Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences

BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organization. Continue reading BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience

Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS

8×8, a leading integrated cloud communications platform provider, announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. Continue reading Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS

Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service

eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service. Continue reading Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service

Currys Collaborates With Mindtree To Deliver A Connected Omnichannel Customer Experience

Mindtree, a global technology services and digital transformation company, announced that it has enabled the UK’s leading retailer of technology products and services, Currys, to deliver a connected and highly personalised omnichannel shopping experience to its customers across multiple markets. Continue reading Currys Collaborates With Mindtree To Deliver A Connected Omnichannel Customer Experience

Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment

Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact centre software solutions to businesses that are looking to deploy an omnichannel call centre solution easily and integrate Microsoft Teams as part of their customer service operations. Continue reading Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment

Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent

Boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, launched a new case study detailing the results of their chatbot’s efforts since deployment with Aspire, a general insurance firm with over 89,000 customers. Continue reading Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent

Vonage Contact Centre chosen by Barry Callebaut Group

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group

TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation. Continue reading TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey