RingCentral, Inc., a global leader in AI-powered customer engagement, announced a new partnership with the New York Mets to modernize fan engagement, ticket sales, and business communications across the organization. Continue reading New York Mets Modernize Employee and Fan Engagement with RingCentral
Category Archives: Who’s Buying What?
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
Route 101, a leading customer experience specialist, has been selected by HM Land Registry (HMLR) to deliver its next-generation contact centre platform, built on AI technologies from NiCE, Amazon and Calabrio to provide faster, more accessible support for both professional customers and members of the public. Continue reading HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
UiPath, a leader in business orchestration and automation, announces its three-year agreement with The Very Group to revamp its pricing strategy using agentic AI. Continue reading UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
Omilia Powers Taco Bell’s Expansion of Voice AI Across 890+ US Drive-Thru’s
Omilia announced a strategic agreement with Taco Bell to continue deploying its Voice AI solution across Taco Bell’s US drive-thru network. This agreement deepens a partnership that began in 2023 and has since scaled to 890+ U.S. restaurants across 38 states to date, advancing Taco Bell’s Voice AI capabilities in the drive-thru while enhancing the customer and team member experience. Continue reading Omilia Powers Taco Bell’s Expansion of Voice AI Across 890+ US Drive-Thru’s
Sopra Steria Elevates Service Centre Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe
NiCE announced that Sopra Steria, a major European technology leader with 50,000 employees across 30 countries, is advancing its service centre operations with NiCE’s leading CX AI platform, CXone, bringing agentic AI-powered assistance to its agent workforce and delivering measurable improvements in efficiency, service quality, and customer experience. Continue reading Sopra Steria Elevates Service Centre Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe
L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
Legal & General (L&G) has announced a significant expansion of its relationship with Microsoft, entering a new three-year agreement to support delivery of its digital strategy. Continue reading L&G expands Microsoft collaboration to accelerate AI enablement and transform CX