Virgin Media O2 has launched a new AI voice agent to help customers get faster support with selected broadband fault queries, as part of its ongoing commitment to improving customer service and making it easier for people to get the help they need. Continue reading Virgin Media O2 launches customer service AI voice agent on selected calls to make support faster and easier than ever before
Category Archives: Who’s Buying What?
Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
NiCE announced that Merlin Entertainments, a world leader in branded entertainment destinations, is leveraging NiCE’s industry-leading CX AI platform, CXone, to power AI-driven guest experiences across its global portfolio, including world-renowned brands such as LEGOLAND® Resorts. Continue reading Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
New York Mets Modernize Employee and Fan Engagement with RingCentral
RingCentral, Inc., a global leader in AI-powered customer engagement, announced a new partnership with the New York Mets to modernize fan engagement, ticket sales, and business communications across the organization. Continue reading New York Mets Modernize Employee and Fan Engagement with RingCentral
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
Route 101, a leading customer experience specialist, has been selected by HM Land Registry (HMLR) to deliver its next-generation contact centre platform, built on AI technologies from NiCE, Amazon and Calabrio to provide faster, more accessible support for both professional customers and members of the public. Continue reading HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
UiPath, a leader in business orchestration and automation, announces its three-year agreement with The Very Group to revamp its pricing strategy using agentic AI. Continue reading UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
Omilia Powers Taco Bell’s Expansion of Voice AI Across 890+ US Drive-Thru’s
Omilia announced a strategic agreement with Taco Bell to continue deploying its Voice AI solution across Taco Bell’s US drive-thru network. This agreement deepens a partnership that began in 2023 and has since scaled to 890+ U.S. restaurants across 38 states to date, advancing Taco Bell’s Voice AI capabilities in the drive-thru while enhancing the customer and team member experience. Continue reading Omilia Powers Taco Bell’s Expansion of Voice AI Across 890+ US Drive-Thru’s