Sanctuary, one of the UK’s leading social housing and care providers, has appointed Maintel, the leader in cloud and managed communication services, to deliver a future proofed SD-WAN enabled solution for its 800 sites. Continue reading Sanctuary awards Maintel contract to deliver SD-WAN enabled network →

e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient. Continue reading Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles →

Medallia, the global leader in customer and employee experience, and KPMG in the UK, announced that they have been selected to deliver Marks & Spencer’s new Voice of the Customer Programme across its UK and International business. Continue reading Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme →

Pegasystems, the software company that crushes business complexity at the world’s leading enterprises, announced it has been chosen by the Royal Navy (RN) and the Royal Air Force (RAF) to develop a new, joint low-code platform for candidate recruitment. Continue reading Royal Air Force and Royal Navy Select Pega’s Low-Code Software for Digital Transformation →

Bright Pattern, a leading provider of AI-powered cloud contact centre software, has been deployed by a leading luxury retailer in Europe to expand digital channels and connect in-store associates with online customers during the COVID-19 pandemic using emerging digital channels such as the messenger app WhatsApp. Continue reading European Luxury Retailer Uses Bright Pattern Contact Center Software to Connect In-Store Personnel with Online Customers Using Mobile Messengers and Video →

Contentsquare, the only complete experience analytics company is partnering with world-leading augmented hospitality group Accor to support the lifestyle brand deliver on its audacious digital strategy. Continue reading Contentsquare Partners with Accor On Customer Experience →

8×8, a leading integrated cloud communications platform provider, announced that Platform Housing Group, one of the UK’s largest housing associations, will extend their 8×8 Experience Communications as a Service (XCaaS) deployment by adding 8×8’s Communications Platform as a Service (CPaaS) Video Interaction for improved employee and customer engagement. Continue reading Platform Housing Group Elevates Employee and Customer Engagement With 8×8 XCaaS →

Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®. Continue reading Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ →

Qlik® announced that BT, the UK’s largest fixed line broadband and mobile service provider, has successfully democratised data with the Qlik® analytics platform to drive improved business outcomes. Continue reading BT Secures £2 Million in Cost-Savings by Democratising Data with Qlik →

Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Cabify, the leading multi-mobility company in Spain and Latin America, as its driver contact centre provider. Talkdesk will supply voice and automation services to Cabify’s team of contact centre agents, to better support and onboard its growing network of drivers. Continue reading Talkdesk Helps Cabify Fuel Driver Engagement →

IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has been selected to monitor, manage, and ensure the highest quality experience for users of BT’s managed unified communications and collaboration services, BT Meetings, which are delivered to multinational customers via its new digital service platform. Continue reading BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio →

Twilio, the leading cloud communications platform, today announced that Vertu Motors, a major player in the UK automotive retail sector, has built a fully-digitised remote vehicle purchase capability, drawing on Twilio’s communications tools. Continue reading Vertu Motors Weathers the Storm with a Digital Experience Powered by Twilio →

NICE CXone announced one of the largest financial institutions in Latin America has chosen CXone, the industry’s most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. Continue reading Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone →

Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform* deployed on Google Cloud’s platform. Continue reading TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide →

The Royal United Hospitals Bath NHS Foundation Trust has announced it is working with Cinos to modernise its unified communications platform.The Cisco-powered unified communications platform will provide and combine multiple communications channels for the Trust’s 6,500 employees, such as voice, video, personal and team messaging, voicemail, and content sharing. Continue reading Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos →