UserTesting, a SaaS leader in experience research and insights, announced its collaboration with Banco de Sabadell, S.A., marking the establishment of UserTesting’s QXscoreⓇ as the bank’s benchmark for digital quality and satisfaction. Continue reading Banco Sabadell Elevates Customer Experience with UserTesting’s QXscore
Category Archives: Who’s Buying What?
Tifgroup Partners With OpenDialog AI To Transform Customer Experience
tifgroup, a leading expert in travel insurance, is delighted to announce a strategic partnership with OpenDialog AI to significantly enhance the customer experience across its customer-focused brands. Continue reading Tifgroup Partners With OpenDialog AI To Transform Customer Experience
Amelia Partners with Resorts World Las Vegas to Elevate the Digital Guest Experience with Generative AI Capabilities
Amelia, the leading enterprise AI agent software company, and Resorts World Las Vegas, the premier destination on the Las Vegas Strip, announced the resort will enhance its digital concierge, RED, with Generative AI capabilities via the Amelia Answers platform in the near future. Continue reading Amelia Partners with Resorts World Las Vegas to Elevate the Digital Guest Experience with Generative AI Capabilities
Home Group transforms contact centre operations with the help of Business Systems
Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations. Continue reading Home Group transforms contact centre operations with the help of Business Systems
EQ Bank measures and improves Customer Trust with Adoreboard AI
A new way to quantify and improve consumer trust by leveraging the latest innovations in artificial intelligence (AI) is being pioneered by EQ Bank, the digital platform of Equitable Bank, Canada’s Challenger Bank™ and seventh largest bank by assets. Continue reading EQ Bank measures and improves Customer Trust with Adoreboard AI
Leeds Building Society Partners with Sabio Group to improve Contact Centre operations
Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members. Continue reading Leeds Building Society Partners with Sabio Group to improve Contact Centre operations