Category Archives: Who’s Buying What?

Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel

Capital City College Group, London’s largest further education college group, reacted swiftly to the Coronavirus emergency with the contact centre team – remotely providing vital services to its students across all communication channels and functions. Continue reading Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel

Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank

Nuance® announced that National Australia Bank (NAB), one of Australia’s major banks, is leveraging the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection, Nuance Gatekeeper, to improve the customer experience and strengthen the bank’s security standards around customers’ authentication processes. Continue reading Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

NICE announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call topics that resonated with customers or areas needing improvement. Continue reading Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone

NICE inContact, a NICE business announced that a UK healthcare provider has moved nearly 2,000 contact centre agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Continue reading UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone

Twilio to Power Communications for New York City’s Contact Tracing Initiative

Twilio announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact centre on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program. Continue reading Twilio to Power Communications for New York City’s Contact Tracing Initiative

8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business

GoCardless, the leading fintech for recurring payments announces that 8×8, a leading integrated cloud communications platform provider, is using GoCardless to provide direct debit as a payment method to its customers worldwide. The company joins a growing number of SaaS businesses choosing GoCardless to power their global payments. Continue reading 8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business