RS Components (RS), a global omni-channel solutions partner for industrial customers and suppliers, has chosen Orange Business Services as its single end-to-end managed services provider. Orange will carry out a major transformation of RS’ entire global infrastructure, digitise its sales processes and move its contact centre activities to the cloud. Continue reading RS Components chooses Orange Business Services as sole managed service provider to improve business agility globally →

NICE announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE’s AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction. Continue reading iQor Selects NICE Workforce Management Cloud Solutions →

Verint®, the Customer Engagement Company™, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centres. Continue reading Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres →

Award-winning technology firm FourNet has been chosen by Lincolnshire Housing Partnership (LHP) to help accelerate its digital transformation ambitions. Continue reading Lincolnshire housing provider builds long-term partnership with FourNet →

Eckoh plc, the global provider of secure payment products and customer contact solutions, announces an update on progress for new contracts in its US Secure Payments operation. Continue reading Eckoh wins $11.6m of new contracts in US secure payments →

8×8, a leading integrated cloud communications platform provider, announced that Harrow Council has deployed the 8×8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. Continue reading Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services →

Contentsquare, the only complete experience analytics platform, is partnering with luxury British chocolate retailer Hotel Chocolat to support the brand’s distinctive innovation and growth online. Continue reading Hotel Chocolat Uses Contentsquare Insights To Fuel Customer-Driven Digital Innovation →

Nuance announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Continue reading Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes →

SEB and Google Cloud announced that they have entered into a strategic, long-term partnership to accelerate the bank’s digitisation journey. SEB will use Google Cloud’s innovative cloud technologies, and collaborate to create pioneering new banking services for its customers. Continue reading SEB accelerates digitisation journey with Google Cloud partnership →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by leading South Korea-based mobile services provider Kakao Corp to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Continue reading Kakao Corp Selects Vonage for Next Generation Communications and to Safeguard its Platform against Fraud →

Willis Towers Watson, a leading global advisory, broking and solutions company, has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to support its significant customer experience operations. Continue reading Willis Towers Watson chooses Sabio to deliver major Genesys CX cloud project →

NICE announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. Continue reading NICE Powers Agile Customer and Employee Experience Excellence for BT →

The Independent Pharmacy, a CQC regulated online pharmacy and doctor offering advice and access to hundreds of medicines in the UK, has partnered with Mapp and Fresh Relevance for omnichannel personalisation and marketing automation. Continue reading The Independent Pharmacy optimises their customer experience with tech partners Mapp and Fresh Relevance →

Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules. Continue reading PCI Pal supports Royal Exchange Theatre with its payment security compliance →

Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, and Pegasystems, the software company that crushes business complexity, announced an agreement with Converge International, Australia’s largest provider of Employee Assistance Program (EAP) and employer-sponsored mental health and wellbeing services. Continue reading Converge International Expands Services with Pegasystems and Virtusa →