Vonage, a global business cloud communications leader announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation →

Medallia, the global leader in experience management announced that Clarus Commerce has selected Medallia as its experience management platform of choice. Continue reading Clarus Commerce Chooses Medallia as Experience Management Platform →

The San Jose Earthquakes announced a unique multi-year partnership with Intermedia, which will feature the company’s branding across all team jerseys and include the exclusive use of Intermedia’s technology for all business communications within the Earthquakes organization. Continue reading San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership →

Glassbox, the leading Digital Customer Experience Orchestration solution, announced it has been appointed by Viva Air Group, the leading low-cost airline in the region, to take their Digital Customer Experiences to new heights. Continue reading Glassbox Chosen by Viva Air Group to Optimize Digital Customer Experience →

Cevitr, a UK based company, announced a partnership with The Dining Club Group (The DCG), the largest dining club in the world comprising of tastecard, gourmet society and hi-life, to digitally empower their Customer Services Team by automating key processes for faster and accurate processing of repetitive tasks. Continue reading The Dining Club Group Inducts Cevitr’s RPA Based Digital Workforce to Transform Customer Service Operations →

David’s Bridal, the nation’s leading bridal and special occasion authority, announced the debut of their messaging-powered experience for customers, led by concierge bot Zoey. Continue reading David’s Bridal debuts Zoey messaging concierge powered by LivePerson →

Costa Express and SightCall, the world’s leading AR-powered visual support technology, have united to enhance Costa Express’s partner support helpline with the addition of live visual support. Continue reading Costa Express Taps SightCall As Visual Support Platform For Partner Helpline →

RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, announced that CIO WaterCooler, a digital networking forum for CIOs and tech leaders, is using RingCentral’s cloud communications platform to power their Digital Boardrooms and enable virtual engagement and collaboration in the CIO tech community. Continue reading CIO WaterCooler Transforms the Digital Boardroom with RingCentral’s Cloud Communications Platform →

Vax, a global market leader in carpet washers and vacuum cleaners, has streamlined the way it handles telephone-based payment transactions and significantly reduced failure rates, thanks to the integration of PCI Pal’s Agent Assist payment security solution into its contact centre. Continue reading Vax transforms telephone payment transaction process with PCI Pal →

Medallia, the global leader in experience management announced that leading retailers DICK’S Sporting Goods, AkzoNobel and Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists. Continue reading DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to Deliver Extraordinary Experiences in LiveTime →