Category Archives: Who’s Buying What?

Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions

Talkdesk® announced Digital Marketing Institute (DMI) selected Talkdesk as its contact centre solutions provider. DMI is the global standard in digital marketing professional learning and certification, with a growing network of customers and partners in more than 150 countries. Continue reading Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions

ENGIE Improves Customer Experience with Genesys Cloud

ENGIE France BtoC innovates daily to become the global leader in low carbon energy and services. To deliver the efficient, tailored experience its customers need, ENGIE replaced multiple legacy, on-premises technologies with the single, all-in-one solution from Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading ENGIE Improves Customer Experience with Genesys Cloud

Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services

3CLogic, a leading provider of cloud contact centre solutions announced that a US News Top 50 ranked university has chosen 3CLogic’s ServiceNow® IT Service Management integration to replace its former cloud call centre solution. Continue reading Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services

KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Five9, the leading provider of the intelligent cloud contact centre announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. Continue reading KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

IMImobile enables Hyundai to use Whatsapp Business for customer service

Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service