Klaviyo joins Atlassian Williams F1 Team as Official B2C CRM Partner for 2027 and beyond. The multi-year partnership brings together a world-leading technology organization and a multiple World Championship-winning F1 team, as they join in a shared mission to build stronger, personalized relationships with fans and audiences worldwide. Continue reading Klaviyo joins Atlassian Williams F1 Team as Official B2C CRM Partner
Category Archives: Who’s Buying What?
easyJet’s new AI-powered customer service platform takes flight
European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre, helping advisers find answers faster, resolve more routine enquiries automatically, and further enhance its service for customers. Continue reading easyJet’s new AI-powered customer service platform takes flight
Thrive scales customer experience with ServiceNow AI
ServiceNow, the Super Intelligence Control Tower for business reinvention, announced that Thrive, a leading managed services provider to small and mid-sized businesses, is transforming customer support from reactive incident response to proactive, AI-driven resolution with the ServiceNow AI Platform. Continue reading Thrive scales customer experience with ServiceNow AI
Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Salesforce, the #1 AI CRM, announced a landmark 15-year, up to £2 billion strategic agreement with HM Revenue & Customs (HMRC) to modernise services and transform customer service experience for UK taxpayers. Continue reading Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Route 101, a leading citizen experience specialist, has partnered with Lewisham Council to deploy a future-ready cloud contact centre platform, modernising how residents access council services and creating a scalable foundation for the Council’s long-term digital transformation. Continue reading Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Talkdesk unifies Villeroy & Boch’s global customer service operations
Talkdesk®, Inc. announced that Villeroy & Boch has deployed Talkdesk across its international operations. The implementation brings the company’s Dining & Lifestyle and Bathroom & Wellness divisions onto a unified, cloud-based CX platform. Continue reading Talkdesk unifies Villeroy & Boch’s global customer service operations