InMoment®, the leading provider of Experience Improvement (XI)™ solutions, is the selected Customer Experience (CX) partner for global fashion retailer, Primark, supporting the brand to improve customer experience, increase customer loyalty, retention and repeat business. Continue reading Primark Selects InMoment to Provide Customer Feedback, Understand Customers at Scale and Expand into New Markets →

Afiniti, a global provider of AI-based behavioural pairing technology, announced a multi-year extension to its contract with Sky, Europe’s leading media and entertainment company. Continue reading Sky Extends Partnership With Afiniti to Deliver Better Customer Experiences →

Medallia, the global leader in customer and employee experience, announced that the University of Strathclyde will leverage Medallia Experience Cloud as part of their People Strategy 2025 by committing to listening and responding to the views of staff. Continue reading University of Strathclyde partners with Medallia for employee and community experience →

8×8, a leading integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaS callstats embeddable solution for call and video quality performance. Continue reading Proximie Selects 8×8 Call And Video Quality Performance Monitoring To Enhance Future Of Surgical Healthcare →

Nuance announced that Leidos, a Fortune 500® science and technology leader, will use Nuance’s AI technology as part of their scalable and customizable digital patient engagement solutions for health systems and federal healthcare agencies. Continue reading Leidos Selects Nuance Omnichannel Conversational AI Platform →

Phoebus Software Limited (PSL) has selected the Webio team as its partner to supply multi-channel customer communication for PSL’s clients Continue reading Webio brings Conversational AI to Phoebus Software Clients →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by AmeriSave Mortgage Corporation to power embedded, personalized customer connections throughout the loan process, all within the context of its existing applications, via the Vonage SMS API and Vonage Verify API. Continue reading AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement →

Shared Services Connected Limited (SSCL) announces the launch of a new workforce tool, Service+ powered by Pega Customer Service™, which will enhance the experience of government employees by creating a streamlined process to track, manage and resolve workplace queries. Continue reading Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees →

8×8, a leading integrated cloud communications platform provider, announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a Service) as part of their wider digital transformation effort. Continue reading Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS →

Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. Continue reading Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution →

eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Continue reading Premier crypto exchange selects eGain for knowledge-powered customer service →

PCI Pal® – the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS). Continue reading PCI Pal® and Puzzel secure telephone payments for GC Business Finance →

Medallia, the global leader in customer and employee experience, announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and hybrid customer event experiences, has selected the Medallia Strikedeck platform to optimize customer journeys and increase customer retention. Continue reading Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success →

Translink, Northern Ireland’s main public transport provider, has announced Thrive.App, as its employee communication app partner. Translink’s ‘Spirit’ app is available to employees across all areas of the business, including rail, bus, engineering and support teams. Continue reading Translink launches employee engagement app in partnership with Thrive.App →

PCI Pal, the global provider of cloud-based secure payment solutions, has confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure. Continue reading PCI Pal® signed-up to reduce payment security risk for Essex County Council →