Category Archives: Who’s Buying What?

Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience

Amdocs, a leading provider of software and services to communications and media companies, announced that it has been selected by Vodafone Ireland to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Continue reading Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience

Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs

Amdocs, a leading provider of software and services to communications and media companies, announced that it is collaborating with Three UK to transform its data capabilities, enabling the UK-based operator to embed data-driven decision making and provide its customers with a more personalized experience. Continue reading Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs

NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO

NICE announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has seen an increase in forecast accuracy, ensuring more effective service and improving customer satisfaction. Continue reading NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO