Talkdesk® announced Digital Marketing Institute (DMI) selected Talkdesk as its contact centre solutions provider. DMI is the global standard in digital marketing professional learning and certification, with a growing network of customers and partners in more than 150 countries. Continue reading Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions →

Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. Continue reading Bright Pattern chosen by MarketSource to support call centre operations →

NICE announced Ibotta, one of the most frequently used shopping apps in the United States, has selected NICE Workforce Management and NICE Employee Engagement Manager in the cloud to offer flexibility and control to their part-time and remote employees. Continue reading Ibotta Selects NICE to Improve Remote Workforce Management and Engagement →

ENGIE France BtoC innovates daily to become the global leader in low carbon energy and services. To deliver the efficient, tailored experience its customers need, ENGIE replaced multiple legacy, on-premises technologies with the single, all-in-one solution from Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading ENGIE Improves Customer Experience with Genesys Cloud →

3CLogic, a leading provider of cloud contact centre solutions announced that a US News Top 50 ranked university has chosen 3CLogic’s ServiceNow® IT Service Management integration to replace its former cloud call centre solution. Continue reading Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services →

Five9 announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Continue reading Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration →

Five9, the leading provider of the intelligent cloud contact centre announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. Continue reading KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow →

Mapp Digital, the cloud-based digital marketing provider, has been appointed by The Entertainer to help it to enhance its online engagement strategy following its acquisition of Early Learning Centre. Continue reading The Entertainer selects Mapp to drive insight-led customer engagement →

Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service →

DD, formerly known as Dental Directory has embarked on a digital transformation journey to modernise its workplace with Britannic Technologies, specialists in voice communications, systems integration and managed services. Continue reading DD get their Teeth into Workplace Modernisation with Britannic Technologies →