NICE announced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the industry-leading NICE CXone platform to help drive great customer service and long-term value. Continue reading Triple Impact Connections Increases its Digital CX Capabilities with NICE CXone
Category Archives: Who’s Buying What?
Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Manchester City has announced an extension of its partnership with Qualtrics, the leader and creator of the Experience Management (XM) Category. Continue reading Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Maintel deploys cutting edge CX solution to a leading supermarket chain
Maintel is pleased to announce that they have successfully deployed a new Genesys Cloud CX based Contact Centre Managed Service for a leading supermarket chain with multiple hundreds of UK stores, helping lay the foundations to revolutionise their Customer Experience approach. Continue reading Maintel deploys cutting edge CX solution to a leading supermarket chain
TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a contract with PenFed Credit Union, the nation’s second-largest federal credit union, to modernize its member services contact centre platform to Genesys Cloud for voice communications. Continue reading TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
BT Selects Sprinklr for Unified Customer Experience
Sprinklr, the unified customer experience management platform for modern enterprises, announced that BT has selected Sprinklr as a strategic customer service partner. Continue reading BT Selects Sprinklr for Unified Customer Experience
ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council
ICS.AI, a leader in UK public sector AI transformation, is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI project. Continue reading ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council