Utilita, one of Britain’s leading suppliers of Smart Pay As You Go Energy, has recruited a digital ‘workforce’ to relieve their human counterparts of laborious, time-consuming tasks and make the business more efficient. Continue reading Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation →

Talkdesk®, the cloud contact centre for innovative enterprises announced YMCA of the USA selected Talkdesk as its contact centre solution and completed implementation in April 2019. Facing high upgrade costs to modernize its aging on-premises system, YMCA of the USA instead chose the flexibility and scalability of Talkdesk Enterprise Cloud Contact Center. Continue reading YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center →

Under the expert guidance of Bain & Company and with operational and technology support provided by experience management leader MaritzCX, HSBC has completed the launch of their new, global, customer experience programme. Continue reading HSBC Partners with MaritzCX and Others to Complete the Launch of Their New, Customer Journey Based Experience Management Programme →

Amdocs announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering for Three Ireland. Continue reading Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience →

Medallia, the global leader in experience management announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers. Continue reading Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty →

Wipro, a leading global information technology, consulting and business process services company announced the successful implementation of SAP S/4HANA® software for Sydney Water, a statutory state-owned corporation wholly owned by the New South Wales Government. Continue reading Wipro Implements SAP S/4HANA® for Sydney Water →

Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Indosat Ooredoo (IDX:ISAT), a leading telecoms service provider in Indonesia, has chosen the Synchronoss Digital Experience Platform (DXP) to deliver a unified, interconnected user experience for customers across all of its engagement channels. Continue reading Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that it has been selected by C&S Wholesale Grocers to enable its growing remote and distributed workforce and boost customer engagement. Continue reading Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions →

PCI Pal®, the secure payments provider to contact centres, has implemented its cloud-based Agent Assist payment security solution with The Woodland Trust, to ensure all telephone-based transactions are securely handled and comply with PCI DSS. Continue reading The Woodland Trust enhances telephone payment security thanks to PCI Pal →

Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre →