Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. Continue reading English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
Category Archives: Who’s Buying What?
Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
8×8, a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8×8 X Series to support their global growth and streamline the employee and customer experience. Continue reading Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
AO partners with Peak, adopting its AI System to enhance customer experience
AO, the UK’s largest online electricals retailer, has announced a new partnership with Peak, a fast-growing artificial intelligence (AI) company. AO will initially be utilising Peak’s pioneering AI System to generate insight-led data for its mobile business, AO Mobile, to help with segmenting customer data and improving the experience of customers. Continue reading AO partners with Peak, adopting its AI System to enhance customer experience
The Kansas City Royals Gear Up for Baseball with 8×8
8×8 announced the Kansas City Royals Major League Baseball (MLB) team deployed the 8×8 Open Communications Platform™ to allow employees and contact centre agents to operate from anywhere and continue working productively even as the start of the season was delayed almost four months. Continue reading The Kansas City Royals Gear Up for Baseball with 8×8
Fever Expands Relationship With SugarCRM
SugarCRM Inc.®, the innovator of time-aware CX, announced that Fever, a leading entertainment platform with headquarters in Madrid and New York, has selected Sugar’s CX-driven solutions to better serve local event and music organizers around the globe. Continue reading Fever Expands Relationship With SugarCRM
Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience
Nuance® announced Cabify, one of the fastest growing ride-hailing companies, has deployed its Intelligent Engagement Platform to open up new digital customer service channels and enhance engagements with customers. Nuance’s advanced Conversational AI combines seamlessly automated and human-assisted engagements, providing personalised service to customers across digital channels. Continue reading Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience
Infosys Selected by Consolidated Edison to Digitally Transform Customer Service
Infosys, a global leader in next-generation digital services and consulting, has been selected by Consolidated Edison Company (Con Edison), one of the oldest Fortune 500 utility companies serving New York City and surroundings, to digitally transform Con Edison’s customer service capabilities over the next four years. Continue reading Infosys Selected by Consolidated Edison to Digitally Transform Customer Service
Bright Pattern Contact Center Chosen by Everise
Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Continue reading Bright Pattern Contact Center Chosen by Everise
Phillips & Cohen Expands Globally with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that longstanding customer, Phillips & Cohen Associates, Ltd, is continuing its global expansion with an additional contact centre site in Düsseldorf, Germany. Continue reading Phillips & Cohen Expands Globally with Noble Systems
Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing
Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing
Genesys Cloud Supports CallPageboy in Improving Service Levels
CallPageboy provides customer service, virtual reception and help desk support to 240 businesses across a dozen industries. With desire to differentiate itself from competitors, CallPageboy teamed up with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Cloud Supports CallPageboy in Improving Service Levels
Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud
8×8, a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8×8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Continue reading Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud
Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere
Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced that Santander Consumer Bank, a subsidiary of Banco Santander, has saved over $2M and more than 30,000 hours with the company’s intelligent automation platform. Continue reading Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere
US Financial Services Giant Leverages eGain Virtual Assistant
eGain announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX). Continue reading US Financial Services Giant Leverages eGain Virtual Assistant
Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud