A leading global healthcare technology company with a global team of +90,000 employees across 150 countries has made significant strides in transforming the operations and service level of its Cardiovascular Patient Technical Services Group. Continue reading Global Healthcare Tech Company Transforms Customer Experience with Groundbreaking IVR Solution
Category Archives: Who’s Buying What?
FC Bayern signs SAP Emarsys to score business goals
SAP Emarsys announces its latest customer signing: FC Bayern. As one of the most successful football clubs in the world, FC Bayern understands the importance of their fans in creating a dynamic business. Continue reading FC Bayern signs SAP Emarsys to score business goals
G-Star RAW Creates Connected Global Workplace with Avaya Cloud Office
G-Star RAW, one of the most renowned clothing brands in the world, has tapped Avaya to enable seamless collaboration between staff across all its global locations, while also reducing the burden on its small and nimble IT team. Continue reading G-Star RAW Creates Connected Global Workplace with Avaya Cloud Office
Camping World selects Twilio’s Customer Engagement Platform
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Camping World Holdings, Inc. (“Camping World”), America’s Recreation Dealer, announced Camping World reaches customers using tools from across Twilio’s Customer Engagement Platform. Continue reading Camping World selects Twilio’s Customer Engagement Platform
Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS
8×8, a leading integrated cloud communications platform provider, announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Continue reading Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS
Sabio Group secures multi-year contract with Journeycall, part of ESP Group
Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy. Continue reading Sabio Group secures multi-year contract with Journeycall, part of ESP Group
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK
Infobip, the global cloud communications platform, has partnered with leading British retailer Asda to support its customer communications for grocery and online orders teams by launching the largest RCS (Rich Communication Services) business messaging traffic in the UK. Continue reading Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK