Rated People, the UK’s leading online marketplace connecting homeowners with tradespeople, today announced that it has selected Natterbox’s telephony platform to replace its previous system. Continue reading Rated People selects Natterbox to deliver quality customer care →

SEB is a leading Nordic retail bank, headquartered in Stockholm, Sweden. It has more than 15,000 employees serving more than 4 million customers across Europe. Continue reading Amelia Provides 24/7/365 Services for a Nordic Bank →

Topgolf® has selected InMoment™, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX) perspective. Continue reading Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence →

Yorkshire Housing (YH) and PowerObjects, an HCL Technologies Company are pleased to announce their partnership to implement Microsoft Dynamics 365-based solutions. The new system will make it easier for customers to do business with YH and provide the right foundations for growth. Continue reading Yorkshire Housing and PowerObjects, an HCL Technologies Company to Partner on Dynamics 365 Implementation →

ATB Financial (ATB), the largest Alberta-based financial institution, can now deliver better, faster service after moving to Genesys Cloud, the innovation platform from the global leader in omnichannel customer experience and contact centre solutions. Genesys® partnered with ATB to transform the way it connects with customers, providing better experiences on each interaction. Continue reading ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud →

Entel, one of the largest telecommunications companies in Chile, has implemented Genesys AI-powered orchestration capabilities to seamlessly connect and manage native and third-party artificial intelligence (AI), resulting in significant efficiency gains. Now, its customers smoothly transition between automated systems and employees for truly effortless journeys. Continue reading Entel Improves Efficiency with Genesys AI →

first2protect Insurance Services, part of LSL Property Services plc (LSL), one of the UK’s leading residential property services groups, is deploying Digital Helpers to support staff in administrative tasks associated with compiling and dispatching new insurance policies to customers. Continue reading first2protect Deploys Digital Helpers From Thoughtonomy to Support Staff →

Cerillion, an innovator in digital monetisation and customer management solutions, today announced that its Enterprise BSS/OSS suite is powering the newly launched Lobster mobile operator in Spain. Continue reading Lobster launches on Cerillion the first “All-in-English” mobile service in Spain →

Verint® announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. Continue reading Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint →

With such a fast-paced sector and ever changing market William Hill looked for an industry leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world. Continue reading William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience →