Dialpad announced the New Zealand Domain Name Commission chose Dialpad to power its customer service operations. With AI at its core, Dialpad is a modern communication, collaboration, and contact centre platform that enables more efficient and effective conversations with unmatched security, reliability, and flexibility. Continue reading New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations →

8×8 announced ocV!BE Sports & Entertainment entities, including the National Hockey League’s Anaheim Ducks and Honda Center, a premier entertainment venue and sports venue in Southern California, deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to help improve employee, partner, and customer experiences. Continue reading The Anaheim Ducks and Honda Center Soar into New NHL Season with Cloud Communications from 8×8 →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that DataMix, a leading provider of educational programs specializing in training data scientists, has chosen the Vonage Video API to power Excert, its online test-taking system. Continue reading DataMix Chooses Vonage to Power Remote Testing System →

NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities →

Equity release pioneer Key revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. Continue reading Key Group targets customer vulnerability with Aveni →

Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel brands, as its contact centre solution provider. Continue reading Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk →

DHL Supply Chain, the world’s leading contract logistics provider, has accelerated its business expansion to meet a boom in demand for its services, while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya OneCloud™ solutions. Continue reading DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™ →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing The Learning People, an innovative career and tech education company, with its Avaya Cloud Office UCaaS solution for more agile, flexible, and scalable communication to support its long-term growth. Continue reading Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students →

Benenden Health, the leading, not-for-profit private healthcare provider, has selected Sabio Group to support its organisational transition to adopting a cloud-based contact centre. Continue reading Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre →

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities. Continue reading TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management →

3CLogic, the leading voice-enabling and cloud contact centre platform solution for ServiceNow, announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll. Continue reading 3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center →

8×8, a leading integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to enhance its communications with approximately 260,000 residents in Rotherham. Continue reading Rotherham Metropolitan Borough Council Modernises Operations with 8×8 XCaaS™ →

Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced that SelectQuote (NYSE: SLQT), the online insurance broker for life, auto & home and Medicare plans in the USA, will work with Artificial Solutions to rapidly build advanced conversational AI applications. Continue reading Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications →

Poly announced that the Royal Borough of Kensington and Chelsea, an inner London borough with royal status, has successfully met its hybrid working goals for meeting equality. The Council aimed for a significant uplift in video collaboration technology adoption and achieved it by outfitting 41 of its rooms and meeting spaces with the Poly Studio premium USB video bar. Continue reading Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea →

PCI Pal – the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home. Continue reading PCI Pal® removes the PCI compliance worry from Chill Insurance →