Category Archives: Who’s Buying What?

RS Components chooses Orange Business Services as sole managed service provider to improve business agility globally

RS Components (RS), a global omni-channel solutions partner for industrial customers and suppliers, has chosen Orange Business Services as its single end-to-end managed services provider. Orange will carry out a major transformation of RS’ entire global infrastructure, digitise its sales processes and move its contact centre activities to the cloud. Continue reading RS Components chooses Orange Business Services as sole managed service provider to improve business agility globally

iQor Selects NICE Workforce Management Cloud Solutions

NICE announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE’s AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction. Continue reading iQor Selects NICE Workforce Management Cloud Solutions

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres

Verint®, the Customer Engagement Company™, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centres. Continue reading Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres

Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services

8×8, a leading integrated cloud communications platform provider, announced that Harrow Council has deployed the 8×8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. Continue reading Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services

Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes

Nuance announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Continue reading Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes

Kakao Corp Selects Vonage for Next Generation Communications and to Safeguard its Platform against Fraud

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by leading South Korea-based mobile services provider Kakao Corp to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Continue reading Kakao Corp Selects Vonage for Next Generation Communications and to Safeguard its Platform against Fraud

The Independent Pharmacy optimises their customer experience with tech partners Mapp and Fresh Relevance

The Independent Pharmacy, a CQC regulated online pharmacy and doctor offering advice and access to hundreds of medicines in the UK, has partnered with Mapp and Fresh Relevance for omnichannel personalisation and marketing automation. Continue reading The Independent Pharmacy optimises their customer experience with tech partners Mapp and Fresh Relevance

Converge International Expands Services with Pegasystems and Virtusa

Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, and Pegasystems, the software company that crushes business complexity, announced an agreement with Converge International, Australia’s largest provider of Employee Assistance Program (EAP) and employer-sponsored mental health and wellbeing services. Continue reading Converge International Expands Services with Pegasystems and Virtusa