Omilia announced a strategic agreement with Taco Bell to continue deploying its Voice AI solution across Taco Bell’s US drive-thru network. This agreement deepens a partnership that began in 2023 and has since scaled to 890+ U.S. restaurants across 38 states to date, advancing Taco Bell’s Voice AI capabilities in the drive-thru while enhancing the customer and team member experience. Continue reading Omilia Powers Taco Bell’s Expansion of Voice AI Across 890+ US Drive-Thru’s
Category Archives: Who’s Buying What?
Sopra Steria Elevates Service Centre Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe
NiCE announced that Sopra Steria, a major European technology leader with 50,000 employees across 30 countries, is advancing its service centre operations with NiCE’s leading CX AI platform, CXone, bringing agentic AI-powered assistance to its agent workforce and delivering measurable improvements in efficiency, service quality, and customer experience. Continue reading Sopra Steria Elevates Service Centre Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe
L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
Legal & General (L&G) has announced a significant expansion of its relationship with Microsoft, entering a new three-year agreement to support delivery of its digital strategy. Continue reading L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
New South Wales Rugby League (NSWRL), one of the most established and respected organisations across the world of Rugby League, has chosen to migrate to AnywhereNow’s Tendfor contact centre solution. The fully native Microsoft Teams attendant console and voice platform will support improved service responsiveness and a future-ready communication infrastructure. Continue reading NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Stewart Golf, the leading manufacturer of follow golf trolleys, has transformed its customer support operation with AI-powered customer experience platform Crescendo. Continue reading Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Route 101, a leading technology systems integrator and cloud customer experience specialist, has successfully modernised the contact centre of Identicare, a UK-based pet microchip database provider, through the deployment of an AI-powered cloud voice platform. Continue reading Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform