NICE announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. Continue reading NICE reports 80% YOY increase in digital interactions for retailers over Black Friday
Category Archives: Who’s Buying What?
Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. Continue reading Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
Markerstudy Group embraces AI to drive contact centre innovation and excellence
Markerstudy Group, a group of brands specialising in motor insurance products and complementary services, has modernised its contact centre technology to enable it to handle growing call volumes and better support its team. Continue reading Markerstudy Group embraces AI to drive contact centre innovation and excellence
Maxicare improves the patient experience with NICE
NICE announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Continue reading Maxicare improves the patient experience with NICE
SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres
SoundHound AI, a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. Continue reading SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres
AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation
NICE announced that AUSIEX has implemented the NICE CXone cloud-native contact centre platform to enhance its operational capabilities and customer engagement strategies. Continue reading AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation