Category Archives: Who’s Buying What?

English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. Continue reading English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions

Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere

8×8, a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8×8 X Series to support their global growth and streamline the employee and customer experience. Continue reading Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere

AO partners with Peak, adopting its AI System to enhance customer experience

AO, the UK’s largest online electricals retailer, has announced a new partnership with Peak, a fast-growing artificial intelligence (AI) company. AO will initially be utilising Peak’s pioneering AI System to generate insight-led data for its mobile business, AO Mobile, to help with segmenting customer data and improving the experience of customers. Continue reading AO partners with Peak, adopting its AI System to enhance customer experience

Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience

Nuance® announced Cabify, one of the fastest growing ride-hailing companies, has deployed its Intelligent Engagement Platform to open up new digital customer service channels and enhance engagements with customers. Nuance’s advanced Conversational AI combines seamlessly automated and human-assisted engagements, providing personalised service to customers across digital channels. Continue reading Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience

Infosys Selected by Consolidated Edison to Digitally Transform Customer Service

Infosys, a global leader in next-generation digital services and consulting, has been selected by Consolidated Edison Company (Con Edison), one of the oldest Fortune 500 utility companies serving New York City and surroundings, to digitally transform Con Edison’s customer service capabilities over the next four years. Continue reading Infosys Selected by Consolidated Edison to Digitally Transform Customer Service

Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing

Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing

Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud

8×8, a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8×8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Continue reading Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud

Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere

Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced that Santander Consumer Bank, a subsidiary of Banco Santander, has saved over $2M and more than 30,000 hours with the company’s intelligent automation platform. Continue reading Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere

Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud

Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud