Salesforce, the #1 AI CRM, announced a landmark 15-year, up to £2 billion strategic agreement with HM Revenue & Customs (HMRC) to modernise services and transform customer service experience for UK taxpayers. Continue reading Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Category Archives: Who’s Buying What?
Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Route 101, a leading citizen experience specialist, has partnered with Lewisham Council to deploy a future-ready cloud contact centre platform, modernising how residents access council services and creating a scalable foundation for the Council’s long-term digital transformation. Continue reading Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Talkdesk unifies Villeroy & Boch’s global customer service operations
Talkdesk®, Inc. announced that Villeroy & Boch has deployed Talkdesk across its international operations. The implementation brings the company’s Dining & Lifestyle and Bathroom & Wellness divisions onto a unified, cloud-based CX platform. Continue reading Talkdesk unifies Villeroy & Boch’s global customer service operations
Virgin Media O2 launches customer service AI voice agent on selected calls to make support faster and easier than ever before
Virgin Media O2 has launched a new AI voice agent to help customers get faster support with selected broadband fault queries, as part of its ongoing commitment to improving customer service and making it easier for people to get the help they need. Continue reading Virgin Media O2 launches customer service AI voice agent on selected calls to make support faster and easier than ever before
Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
NiCE announced that Merlin Entertainments, a world leader in branded entertainment destinations, is leveraging NiCE’s industry-leading CX AI platform, CXone, to power AI-driven guest experiences across its global portfolio, including world-renowned brands such as LEGOLAND® Resorts. Continue reading Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
New York Mets Modernize Employee and Fan Engagement with RingCentral
RingCentral, Inc., a global leader in AI-powered customer engagement, announced a new partnership with the New York Mets to modernize fan engagement, ticket sales, and business communications across the organization. Continue reading New York Mets Modernize Employee and Fan Engagement with RingCentral