Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Vision Express, one of the UK’s biggest opticians and eyewear retailers, will use Qualtrics CustomerXM. Continue reading Vision Express Selects Qualtrics CustomerXM →

Customer engagement company Airship and City Service, one of the largest corporate groups engaged in facility and property management and integrated utility services in Europe, unveiled a new partnership that will streamline communications between its Lithuanian property management company, Mano Būstas and its hundreds of customers across the region. Continue reading Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers →

Housing.com, India’s leading real estate portal, has signed MoEngage to help increase its push delivery rates and drive better stickiness with hyper-personalized engagement. The decision comes on the back of a three month long POC that clearly established the uplift in deliverability and conversions brought about by MoEngage’s insights led engagement platform. Continue reading Housing.com partners with MoEngage to boost platform enquiries by 15% →

Vee24, the leader in intelligent conversational multi-experience solutions, announced that Clarins UK, a luxury skin care and cosmetics company, will use the Vee24 platform to deliver its innovative Virtual Boutique strategy. Continue reading Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience →

8×8, a leading integrated cloud communications platform provider, announced that Liverpool City Council has deployed the 8×8 integrated cloud communications and contact centre solution which digitises services for its more than half a million residents, as part of its digital transformation agenda. Continue reading Liverpool City Council goes digital with 8×8 to enhance vital services for residents →

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that the BBC’s international development charity — BBC Media Action — will use Qualtrics CoreXM. Continue reading BBC Media Action Selects Qualtrics CoreXM →

IBM and Audi UK, one of the world’s leading premium automotive manufacturers, collaborated to redesign Audi’s website to deliver a far more engaging digital customer experience. During the course of 2020, Audi has seen a 59% increase in UK online sales inquiries despite an almost 30% industry decline in new UK car sales during the pandemic. Continue reading IBM Helps Audi UK Reimagine the Digital Customer Experience →

OpenText™ announced SEEPEX, a leading global pump manufacturer, is leveraging OpenText™ Content Suite and OpenText™ Extended ECM for SAP® Solutions to manage the complete lifecycle of company information. Continue reading SEEPEX Selects OpenText To Manage Mission-Critical Information →

Vee24, the leader in Intelligent Conversational Multi-experience solutions, announced that D’Ieteren Automotive, Belgium’s number one vehicle distributor, is using the Vee24 platform to showcase its auto brands at the Motor Show. Continue reading D’Ieteren Automotive Chooses Vee24 to Connect with Customers Face-to-Face at Virtual 2021 Brussels Motor Show →

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that British Gas has implemented Quadient® Customer Journey Mapping to provide highly personalized communication-driven customer experiences. Continue reading British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences →

Vee24, the leader in intelligent, conversational, multi-experience solutions, announced today that the Watches of Switzerland Group, a leading luxury watch specialist, is using the Vee24 platform to create a Virtual Boutique for customers seeking expert guidance and timepiece inspiration while shopping for luxury watch brands. Continue reading The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24 →

A worldwide provider of health services has signed a three-year services contract with Sabio Group to deliver support for its European customer engagement technology platform. Continue reading Healthcare provider selects Sabio to deliver next generation contact centre support across Europe →

Global cloud communications software and services provider IMImobile announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. Continue reading imimobile enables ŠKODA AUTO to use the WhatsApp Business API for customer interactions →

Infosys, a global leader in next-generation digital services and consulting, announced a strategic partnership with El Paso Water (EPWater), a municipal utility in El Paso, Texas, to transform its legacy customer information systems (CIS) with Oracle Utilities Customer to Meter (C2M). Continue reading El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation →

Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced today that Santander Consumer Bank has selected boost.ai’s conversational AI platform to enhance customer experience and support capacity for its Danish customers. Continue reading Santander Consumer Bank launches virtual agent powered by boost.ai →