Vonage has announced that Koopid, the next-generation, AI-powered customer experience orchestration platform, has chosen Vonage to grow their customer base and enhance customer experience at a time when customer experience is more important than ever. Continue reading Vonage Enables Omnichannel Customer Experience for Koopid →

Talkdesk® announced TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, artificial intelligence (AI) operations and content security services that power the world’s most innovative companies. Continue reading Talkdesk Enables TaskUs to Move Global Operations to Work From Home →

PCI Pal®, the global provider of secure payment solutions, has announced that Waltham Forest Council has successfully implemented its Agent Assist payment solution to secure all telephone-based payments, and ensure continued compliance with data and payment security standards. Continue reading Waltham Forest Council implements PCI Pal to secure cardholder-not-present payment transactions →

Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate responses, drastically reducing the time and cost associated with customer email management. Continue reading Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails →

Britain’s biggest building society is using its virtual agent, based on IBM Watson Assistant, to answer questions about mortgage support for those impacted by coronavirus. Continue reading Nationwide and IBM Train Virtual Agent to Help Provide Timely Support to Members →

eGain announced that a leading US health insurer selected its award-winning eGain AI Knowledge solution. Continue reading Leading US health insurance company selects eGain to modernize member service →