With hundreds of thousands of customers across 75 countries, Cegid is a leader in business management solutions for accounting, finance and tax, payroll and human resources, Enterprise Resource Planning (ERP) and retail. The company is the third ranked software as a service provider in France and has earned a reputation as an industry trailblazer for being one of first to adopt and integrate cloud technology into its solutions. Continue reading Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud →

Talkdesk®, the cloud contact centre for innovative enterprises, announced Palmer Johnson Power Systems selected Talkdesk CX Cloud™, an end-to-end solution on a single platform, to propel its customer service operations forward. Continue reading Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Centre Innovations →

8×8 announced LetsGetChecked, the at-home health testing and insights company, deployed 8×8 Contact Centre to continue the successful support of their COVID-19 home test kit services through its remote contact centres in Ireland and New York. Continue reading COVID-19 Home Testing Kit Provider LetsGetChecked Deploys 8×8 Contact Centre for Vital Support →

guard.me International Insurance, an award-winning provider of international student health insurance, has partnered with Avaya to help enhance its contact centre capabilities and mobilize its remote workforce, resulting in increased employee retention and higher satisfaction for the students that depend on this trusted provider for health services. Continue reading guard.me Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation →

Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia automation, analytics and machine learning software to enhance the customer experience and improve customer service accuracy and efficiency. Continue reading PTCL deploys Nokia software products to enhance customer experience and service →

Trusona, the pioneering leader in passwordless multi-factor authentication technology, announced that Tandem Bank has selected and deployed Trusona to provide PSD2-compliant, passwordless strong customer authentication (SCA) that enhances the user experience while securing users and their financial data across all channels. Continue reading Tandem Bank Deploys Trusona To Offer Passwordless Strong Customer Authentication →