Essex’s most vulnerable residents now have dedicated access to support during the COVID-19 crisis, following the design and build of a virtual contact centre in just seven days. Cinos, a specialist provider of integrated audio-visual and communication solutions, Tiger, a specialist unified communications (UC) data analytics company, Provide CIC and Essex County Council have worked together to create the Essex Welfare Service. Continue reading Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days
Category Archives: Who’s Buying What?
NHS Dumfries & Galloway eases COVID-19 test results anxiety
Scottish NHS Board launches proactive messaging solution to update staff and patients quickly on Covid-19 test results. Continue reading NHS Dumfries & Galloway eases COVID-19 test results anxiety
Noetica Platform Delivers Flexibility, Scalability and Home-Working for ResQ
ResQ and Noetica (a British company, developing software products for the global contact centre market) have enjoyed a long and successful partnership, working together to achieve some significant technological milestones in the UK contact centre industry. Continue reading Noetica Platform Delivers Flexibility, Scalability and Home-Working for ResQ
Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences
To provide more personal, flexible and positive customer experiences, Concord Servicing Corporation has selected Genesys Cloud™. A move to the all-in-one solution and the world’s leading public cloud contact centre platform will allow Concord to help its loan originators and capital providers work more efficiently and deliver better service to customers. Continue reading Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences
Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19
Vonage announced that Al Rayan Bank, the UK’s oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Continue reading Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19
Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8
8×8 announced the London Borough of Barking and Dagenham selected 8×8 Contact Centre to transition the council’s entire contact centre to the cloud in just two weeks to enable remote work. Continue reading Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8