ResQ and Noetica (a British company, developing software products for the global contact centre market) have enjoyed a long and successful partnership, working together to achieve some significant technological milestones in the UK contact centre industry. Continue reading Noetica Platform Delivers Flexibility, Scalability and Home-Working for ResQ →

To provide more personal, flexible and positive customer experiences, Concord Servicing Corporation has selected Genesys Cloud™. A move to the all-in-one solution and the world’s leading public cloud contact centre platform will allow Concord to help its loan originators and capital providers work more efficiently and deliver better service to customers. Continue reading Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences →

Vonage announced that Al Rayan Bank, the UK’s oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Continue reading Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19 →

8×8 announced the London Borough of Barking and Dagenham selected 8×8 Contact Centre to transition the council’s entire contact centre to the cloud in just two weeks to enable remote work. Continue reading Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8 →

Recognizing the urgent need for organizations to maintain business continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities. Continue reading Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities →

The Coca-Cola Company announced a five-year agreement with Microsoft to standardize its business operations on Microsoft’s cloud and deliver rich new digital experiences that will provide innovative solutions to modernize how the company engages with employees and customers. Continue reading The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences →