C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. Continue reading C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth →

8×8 announced Level39, Europe’s largest incubator of tech companies, has deployed the 8×8 X Series platform to improve communications and enable remote working in response to the UK COVID-19 lockdown. Continue reading Europe’s Largest Tech Incubator, Level39, Empowers Fast-growth Startups to Work Remotely with 8×8 →

Britannic Technologies, specialists in voice communications, systems integration and managed services announced that Mercury Holidays, an award winning holiday and escorted tour company has deployed the innovative INBOX solution to streamline customer enquiries with categorised, automated and prioritised responses. Continue reading Britannic’s INBOX Solution Helps Mercury Holidays Manage Thousands of Digital Interactions →

Talkdesk® announced TAP Air Portugal, selected Talkdesk as its contact centre solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system with Talkdesk Enterprise Cloud Contact Center in one contact centre for more than 200 agents. Continue reading TAP Air Portugal selects Talkdesk to quickly move hundreds of agents to work from home →

Talkdesk® announced a global, Fortune 100 media conglomerate selected Talkdesk to power its customer service operations. The company will move more than 10,000 customer service agents in 18 European countries, including several Business Process Outsourcers (BPO), onto Talkdesk in the largest, single-instance cloud contact centre deployment. Continue reading Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Centre Solutions →

Astute announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group. Continue reading Emerson Group Selects Astute Customer Experience Software →