Recognizing the urgent need for organizations to maintain business continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities. Continue reading Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities →

The Coca-Cola Company announced a five-year agreement with Microsoft to standardize its business operations on Microsoft’s cloud and deliver rich new digital experiences that will provide innovative solutions to modernize how the company engages with employees and customers. Continue reading The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences →

C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. Continue reading C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth →

8×8 announced Level39, Europe’s largest incubator of tech companies, has deployed the 8×8 X Series platform to improve communications and enable remote working in response to the UK COVID-19 lockdown. Continue reading Europe’s Largest Tech Incubator, Level39, Empowers Fast-growth Startups to Work Remotely with 8×8 →

Britannic Technologies, specialists in voice communications, systems integration and managed services announced that Mercury Holidays, an award winning holiday and escorted tour company has deployed the innovative INBOX solution to streamline customer enquiries with categorised, automated and prioritised responses. Continue reading Britannic’s INBOX Solution Helps Mercury Holidays Manage Thousands of Digital Interactions →

Talkdesk® announced TAP Air Portugal, selected Talkdesk as its contact centre solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system with Talkdesk Enterprise Cloud Contact Center in one contact centre for more than 200 agents. Continue reading TAP Air Portugal selects Talkdesk to quickly move hundreds of agents to work from home →