NICE announced Ibotta, one of the most frequently used shopping apps in the United States, has selected NICE Workforce Management and NICE Employee Engagement Manager in the cloud to offer flexibility and control to their part-time and remote employees. Continue reading Ibotta Selects NICE to Improve Remote Workforce Management and Engagement
Category Archives: Who’s Buying What?
ENGIE Improves Customer Experience with Genesys Cloud
ENGIE France BtoC innovates daily to become the global leader in low carbon energy and services. To deliver the efficient, tailored experience its customers need, ENGIE replaced multiple legacy, on-premises technologies with the single, all-in-one solution from Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading ENGIE Improves Customer Experience with Genesys Cloud
Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services
3CLogic, a leading provider of cloud contact centre solutions announced that a US News Top 50 ranked university has chosen 3CLogic’s ServiceNow® IT Service Management integration to replace its former cloud call centre solution. Continue reading Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services
Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
Five9 announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Continue reading Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow
Five9, the leading provider of the intelligent cloud contact centre announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. Continue reading KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow
The Entertainer selects Mapp to drive insight-led customer engagement
Mapp Digital, the cloud-based digital marketing provider, has been appointed by The Entertainer to help it to enhance its online engagement strategy following its acquisition of Early Learning Centre. Continue reading The Entertainer selects Mapp to drive insight-led customer engagement