8×8, a leading integrated cloud communications platform, announced its partnership with Dermalogica, a leading skincare provider across England and Ireland, with 6,000 skin therapists. Continue reading Dermalogica Selects 8×8 X Series with Contact Centre to Power its Customer Service Experience in UK and Ireland →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago. Continue reading Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat →

Nokia has announced that Ooredoo Qatar will soon complete the deployment of Nokia’s customer engagement solution to improve digital experiences by using analytics to better understand customer needs and to recommend and automatically trigger the next best action for a more relevant offer for the subscriber. Continue reading Ooredoo Qatar to use Nokia AI-powered customer engagement solution →

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, to enable multichannel communications and customer service. Continue reading BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions →

F&G Annuities & Life (F&G) is using Oracle SD-WAN to boost customer service by reducing network interruptions. F&G’s network relies on virtual desktop infrastructure (VDI) to serve nearly 700,000 customers across the United States. F&G’s VDI includes business critical cloud collaboration, contact centre, ERP and customer experience applications. Continue reading Oracle Helps Major Insurer Streamline Customer Experience →

Medallia announced that CFI Group has partnered with Medallia to provide 10 websites across six federal agencies the power to understand in-the-moment digital user experiences and take intelligent action to improve them. Continue reading CFI Group Selects Medallia to Deliver Exceptional Digital Experiences to Citizens →