Citi Commercial Cards has launched an intelligent virtual agent (“IVA”) capability within its call centres in the United States leveraging technology from Interactions, a leading conversational AI company. Continue reading Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent →

eGain, the leading provider of omnichannel customer engagement solutions announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences. Continue reading SBLI insures total customer happiness with eGain →

Vonage, a global business cloud communications leader announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences. Continue reading TP Vision to Transform Service Experience and Performance with Vonage →

Vonage, a global business cloud communications leader, announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased announce the recent migration from Premise to Cloud for our valued, longstanding client Pastdue Credit Solutions Ltd – one of the UK’s fastest growing debt recovery agencies. Continue reading Pastdue Credit Solutions Continues Growth with Noble Systems →

Stroitelny Dvor, one of the largest Russian DIY retailers, has completed the overhaul of its geographically distributed contact centre. Within the project, the retailer’s contact centre migrated from Avaya platform to a Russian solution, Noda Contact Center, which enabled the company to automate the work of its contact centre facilities in Tumen and Tomsk and boost the system’s fault tolerance under peak loads. Continue reading Stroitelny Dvor Migrates From Avaya To Noda Contact Center Platform →