Amdocs, a leading provider of software and services to communications and media companies announced that Vodafone Spain will use Amdocs’ digital engagement capabilities to unify its customer journeys across multiple online channels for quick and more personalized experiences. Continue reading Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy →

Talkdesk®, the cloud contact centre for innovative enterprises announced Glovo selected Talkdesk as its contact centre solution. Glovo is an on-demand courier service that purchases and delivers any product through its mobile app. Continue reading Glovo delivers optimal customer experience with 2,400 agents on Talkdesk Enterprise Cloud Contact Center →

Citi Commercial Cards has launched an intelligent virtual agent (“IVA”) capability within its call centres in the United States leveraging technology from Interactions, a leading conversational AI company. Continue reading Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent →

eGain, the leading provider of omnichannel customer engagement solutions announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences. Continue reading SBLI insures total customer happiness with eGain →

Vonage, a global business cloud communications leader announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences. Continue reading TP Vision to Transform Service Experience and Performance with Vonage →

Vonage, a global business cloud communications leader, announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation →