The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®). Continue reading The Coffee Club Takes Action on Customer Experience through Partnership with InMoment →

Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact centre model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. Continue reading Sytel Enables Growth of Kelly Services, Russia, with Hosted Solution →

Thunderhead, the global leader in Customer Engagement and Journey Orchestration technology has been selected by Silverstone to deliver fan engagement. Silverstone, the spiritual home of British motor sport and Formula 1® British Grand Prix, is a renowned world-class venue and destination for motor sport enthusiasts around the globe. Continue reading Silverstone selects Thunderhead to Power Fan Engagement →

Leading customer engagement software provider ‘Ameyo’ announced its three recent enterprise client wins in the real estate and banking & insurance sector across emerging geographies. Continue reading Ameyo Gains Enterprise Contact Center Market Share in Emerging Markets, Set to Grow at 50% →

Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced that Scania, a major manufacturers of trucks and buses, will be using Teneo® to build a variety of intelligent conversational applications. Continue reading Artificial Solutions to Steer Conversational AI Applications for Scania →

Manpower France anticipates and drives change in the world of work by breaking new ground with Aimie, Sidetrade’s cutting edge Artificial Intelligence system. To optimize Credit Management, Manpower equipped their Finance team with Sidetrade’s ground breaking technology, now available to all of Sidetrade’s customers. Continue reading Manpower puts Sidetrade’s Artificial Intelligence at the core of their organization →