Medallia, the global leader in experience management announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers. Continue reading Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty →

Wipro, a leading global information technology, consulting and business process services company announced the successful implementation of SAP S/4HANA® software for Sydney Water, a statutory state-owned corporation wholly owned by the New South Wales Government. Continue reading Wipro Implements SAP S/4HANA® for Sydney Water →

Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Indosat Ooredoo (IDX:ISAT), a leading telecoms service provider in Indonesia, has chosen the Synchronoss Digital Experience Platform (DXP) to deliver a unified, interconnected user experience for customers across all of its engagement channels. Continue reading Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that it has been selected by C&S Wholesale Grocers to enable its growing remote and distributed workforce and boost customer engagement. Continue reading Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions →

PCI Pal®, the secure payments provider to contact centres, has implemented its cloud-based Agent Assist payment security solution with The Woodland Trust, to ensure all telephone-based transactions are securely handled and comply with PCI DSS. Continue reading The Woodland Trust enhances telephone payment security thanks to PCI Pal →

Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre →