Bright Pattern “makes The Connection” by transitioning The Connection, market leading BPO from outdated on-premises-based technology to the cloud to benefit from instant innovation, reliable uptime, flexibility, and scalability. Continue reading Bright Pattern Cloud Contact Center Software Selected by the Market-Leading BPO, The Connection →

IBM announced that it will support the customer experience of Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide. The multi-year agreement continues to build on the IBM-Lenovo relationship that began in 2005. Continue reading IBM Services Signs Agreement with Lenovo Data Center Group →

IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service →

LogistiCare, an organization helping state governments and managed care organizations run transportation and integrated health care programs, has chosen Avaya IX contact centre (CC) and unified communications (UC) solutions as its platform for delivering enhanced customer and workforce experiences, providing over 24 million people better access to care in their communities. Continue reading LogistiCare Provides Healthcare Access to Millions Across the U.S. With Avaya Communications →

Avaya is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. Continue reading Avaya partners with Standard Chartered to deliver multi-year CX transformation →

Talkdesk, the cloud contact centre for innovative enterprises, today announced David Phillips, the U.K.’s premier furnishing service for landlords, agents, developers and individuals, chose Talkdesk to replace its legacy, on-premises contact center system. Continue reading UK retailer David Phillips chooses Talkdesk cloud contact centre solutions for strong Zendesk integration →