IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service →

LogistiCare, an organization helping state governments and managed care organizations run transportation and integrated health care programs, has chosen Avaya IX contact centre (CC) and unified communications (UC) solutions as its platform for delivering enhanced customer and workforce experiences, providing over 24 million people better access to care in their communities. Continue reading LogistiCare Provides Healthcare Access to Millions Across the U.S. With Avaya Communications →

Avaya is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. Continue reading Avaya partners with Standard Chartered to deliver multi-year CX transformation →

Talkdesk, the cloud contact centre for innovative enterprises, today announced David Phillips, the U.K.’s premier furnishing service for landlords, agents, developers and individuals, chose Talkdesk to replace its legacy, on-premises contact center system. Continue reading UK retailer David Phillips chooses Talkdesk cloud contact centre solutions for strong Zendesk integration →

Mitel®, a global leader in business communications, is partnering with Minnie’s Food Pantry, a North Texas-based nonprofit and champion in the fight against hunger, to power the organization’s connections with a cloud-based solution designed to support the mission of providing healthy meals and resources for families in need. Continue reading Minnies Food Pantry Depends on Mitel for Seamless Communications and Collaboration →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that the Detroit Pistons and RingCentral have entered into a multi-year strategic partnership. Continue reading Detroit Pistons Partner with RingCentral to Bring Enterprise-Grade Cloud Communications to the Organization →