Vonage announced that Aramex has successfully digitally transformed its last-mile delivery processes using Nexmo, the Vonage API Platform. Using the Nexmo Messages APIs to integrate directly with the WhatsApp Business solution, in addition to existing messaging capabilities via Nexmo’s SMS APIs, Aramex was able to build effective communications with customers, increasing the speed, accuracy, and efficiency of messaging delivery while improving the overall customer experience. Continue reading Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, the Vonage API Platform →

Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that a new customer, that provides banking services to financial institutions, has selected Jacada to consolidate their systems into a single, fully featured user interface, powered by Customer Service RPA (Robotic Process Automation). Continue reading Leading Financial Services Provider Selects Jacada Customer Service RPA →

Teleopti announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. Continue reading Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution →

Mitsubishi Motors Australia Limited (MMAL), known for the technology, design and product advantages of their cars, utes and SUVs, has turned to QPC, the specialist contact centre services and solutions company, to streamline their customer services’ platform. Continue reading QPC’s Genesys PureCloud Chosen To Help Mitsubishi Motors Australia Build Better Customer Relationships →

Talkdesk, the cloud contact centre for innovative enterprises, announced Adore Me, the disruptive lingerie startup creating fast-fashion, affordable, inclusive intimates, selected Talkdesk to expand its customer service operations. Adore Me chose Talkdesk Enterprise Cloud Contact Center for its well-known ability to easily scale and quickly add agents. Continue reading Talkdesk chosen to support Adore Me customer service growth and brand expansion →

Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in automated customer experience (ACX). Using Ada’s AI-powered platform, Betsson Group has built and launched three chatbots that speak eight languages to provide its 600,000+ active customers with 24/7 engagement across the brand’s top websites including Betsson, Betsafe and NordicBet. Continue reading Betsson Group Bets on Ada as its Official Automated Customer Experience Partner →