One of baseball’s most historic teams, the Philadelphia Phillies, chose Mitel® to power communications and collaboration across its entire organization and mobile workforce, keeping staff connected, productive and delivering an exceptional fan experience. Continue reading Philadelphia Phillies Select Mitel for High Performance Communications and Collaboration Lineup →

To meet the needs of their expanding contact centre Bierce Surveying Limited has successfully installed ContactOne’s Multi Channel Contact Centre. ContactOne’s cloud-based solution met Bierce’s requirements for a platform that is easy to use, provided data which went beyond those offered by conventional PBX solutions and support future requirements for additional contact channels for their business including email, web chat and social media channels such as Twitter and Facebook. Continue reading Bierce Go Live with ContactOne’s Multi Channel Contact Centre Solution →

Limitless, the UK-based inventor and provider of a SaaS platform offering AI and crowd sourced customer service solutions announces that it has successfully concluded the first phase of a Voice of Customer (VoC) programme with leading credit card provider, NewDay. Continue reading Limitless joins forces with NewDay to deliver pioneering Voice of Customer programme →

Lexus, Japan’s largest selling make of premium cars, ranked among the 10 largest Japanese global brands in market value, has become part of the respectful Synthetix client list. Continue reading Lexus adds premium online customer support to their customer experience portfolio →

PCI Pal, a secure payments provider to contact centres, released their video case study of NewVoiceMedia’s Agent Assist Secure Payments technology for its new brand engagement with SixPackAbs, a provider of health and fitness solutions. Continue reading PCI Pal Enables PCI Compliance for SixPackAbs →

As the use of intelligent virtual assistants continues to grow, IBM announced further worldwide adoption of IBM Watson Assistant, an industry leading AI solution that is designed to help companies save millions in operational costs and global enterprises engage with their customers and employees. Continue reading IBM Watson Assistant Continues to Drive Global Business Transformation →