eGain, the leading cloud platform for customer engagement automation, announced that The Goodyear Tire & Rubber Company has deployed eGain for digital-first, omnichannel customer engagement. Continue reading Goodyear Rolls Out Digital Customer Service with eGain →

Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI), announced that April King Legal, a Nottingham-based private client law firm specialising in personal and corporate succession law, has introduced its industry-leading Digital Colleague, Amelia. Continue reading April King Legal to Offer Clients Legal Advice with Amelia →

Talkdesk®, Inc., the cloud contact centre for innovative enterprises, announced Sonae MC has started streamlining its customer service operations with Talkdesk CX Cloud™. Sonae MC is the market leader in food retail in Portugal and a subsidiary of Sonae, a multinational corporation managing a wide portfolio of companies. Continue reading Sonae MC to Modernize Customer Service Operations With Talkdesk →

Qualtrics, the world’s No. 1 Experience Management (XM) Platform and creator of the XM category, announced that Singapore Post Limited (SingPost), Singapore’s national postal service provider and pioneer of international eCommerce logistics, has chosen Qualtrics CustomerXM™ to identify and implement the actions the organisation can take to improve customer experience in a post-COVID-19 world. Continue reading SingPost Selects Qualtrics to Understand and Respond to Rapidly Changing Customer Behaviours →

RS Components (RS), a global omni-channel solutions partner for industrial customers and suppliers, has chosen Orange Business Services as its single end-to-end managed services provider. Orange will carry out a major transformation of RS’ entire global infrastructure, digitise its sales processes and move its contact centre activities to the cloud. Continue reading RS Components chooses Orange Business Services as sole managed service provider to improve business agility globally →

NICE announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE’s AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction. Continue reading iQor Selects NICE Workforce Management Cloud Solutions →