Verint® announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties*. Continue reading Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels →

Five9, a leading provider of the intelligent cloud contact centre, announced that the world’s second largest and fastest-growing accommodation supplier in the travel industry, selected the company to power their multiple contact centres across the globe. Continue reading Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth →

OnviSource announced that InfoCision, a leading provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM). Continue reading InfoCision Improves Customer Satisfaction and Optimizes Contact Centre Performance Using Advanced Analytics from OnviSource →

8×8, a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8×8 Open Communications PlatformTM in just five days to help them work remotely while continuing to provide support services for vulnerable older people. Continue reading Age Scotland selects 8×8 to support vulnerable older people this winter →

loveholidays, one of the UK’s fastest-growing online travel agencies, selected Sabio Group company DVELP to implement a configurable cloud-based contact centre based on the Twilio Flex platform. Since deployment, and thanks to Flex’s agility and single user interface, the loveholidays customer service team has been able to increase agent productivity by 20%. Continue reading loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment →

Global cloud communications software and solutions provider IMImobile PLC, announces that its healthcare division, Healthcare Communications, is assisting King’s College Hospital NHS Foundation Trust (KCHT) to implement a suite of solutions purpose-built to improve patient experience and increase staff efficiency. Continue reading IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy →