8×8, a leading integrated cloud communications platform, announced that phoenixNAP®, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8×8 Open Communications PlatformTM to enable employees and contact centre agents to operate from anywhere, and stay connected with colleagues, customers and partners around the world. Continue reading phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8 →

Nuance and H&M, one of the largest global fashion retailers with more than 50 market online shops, announced consumers can now engage with H&M virtual assistant and live chat agents directly from services like Google Maps or Google Search. Continue reading H&M Extends Nuance Virtual Assistant and Live Chat to Google’s Business Messages →

Medallia, the global leader in customer experience management, announced it has extended its partnership with SoftBank Corp as the telecommunications company continues to improve the customer experience for its more than 46 million mobile subscribers. Continue reading SoftBank Extends Partnership with Medallia →

PCI Pal®, the global provider of secure payment solutions, has announced that TRADER, the leading digital player in Canadian automotive, boasting recognizable brands such as Auto Trader, has successfully implemented its Agent Assist payment solution to ensure Cardholder Not Present (CNP) payments are handled securely and in compliance with the PCI Data Security Standard. Continue reading Auto Trader Implements PCI Pal® for Secure and Compliant Payments →

Cloud Comms, Collaboration, Contact Centre and Cyber solutions firm, Babble, has been chosen by WebBeds, the B2B division of Webjet Limited, to transform its contact centre and telephony solutions via a major strategic project which will see the introduction of Artificial Intelligence (AI) at the leading global travel wholesaler. Continue reading WebBeds partner with Babble for global technology transformation project →

A digital transformation programme supported by Echo Managed Services has helped Welsh Water to achieve a 33% increase in digital channel customer transactions for the most common, high-volume customer contact types. Continue reading Echo supports digital transformation at Dŵr Cymru Welsh Water →