IPsoft, the global leader in enterprise Artificial Intelligence (AI), and Sterling National Bank, the wholly-owned operating bank subsidiary of Sterling Bancorp, announced its partnership to deploy Amelia, the industry-leading Digital Employee™. Continue reading Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’ →

Capita plc has secured a two-year contract worth £150,000, with an option to extend for another year, with Buckinghamshire Council to deliver a multi-channel payment solution to simplify payment processes for its 546,000 residents and business customers. Continue reading Capita’s Pay360 to integrate payment processes for Buckinghamshire Council →

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Honda Motor Europe Limited has selected Qualtrics BrandXM. Continue reading Honda Motor Europe Limited Chooses Qualtrics BrandXM →

Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Continue reading Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats →

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc., has partnered with Fulham Football Club (FFC) as their official communications provider. Continue reading Fulham Football Club Deploys RingCentral Cloud Communications to Keep Team Connected →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by Singapore-based online marketplace Carousell to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Continue reading Online Marketplace Carousell selects Vonage APIs for fraud protection and enhanced communications →