Tag Archives: Transera

BroadSoft Announces Acquisition of Cloud Contact Center Innovator Transera

BroadSoft, a global unified communication software as a service (UCaaS) provider, has acquired Transera, a leading provider of cloud-based contact center software for small-medium business (SMB) and large enterprises. The acquisition positions BroadSoft to lead the fast-growing Contact Center as a Service (CCaaS) market, while enabling service providers to offer a comprehensive cloud contact center portfolio with minimal new investments, rapid time-to-market, and seamless integration with BroadSoft’s BroadWorks® and BroadCloud® solutions. Continue reading BroadSoft Announces Acquisition of Cloud Contact Center Innovator Transera

SlimWare Utilities Deploys Transera Call Center App for Salesforce and Transera Customer Engagement Analyzer

PRESS RELEASE: Transera announced that SlimWare Utilities, a leader in PC optimization solutions, has deployed Transera’s Call Center App for Salesforce and Transera’s Customer Engagement Analyzer in the company’s contact center. Continue reading SlimWare Utilities Deploys Transera Call Center App for Salesforce and Transera Customer Engagement Analyzer

Transera’s Call Center App for Salesforce Deployed Across North Texas Specialty Physicians Contact Centers

PRESS RELEASE: Transera announced that North Texas Specialty Physicians (NTSP), a leading independent physician association supporting networks of primary care and specialty physicians, has deployed Transera’s Call Center App for Salesforce across the company’s contact centers. Continue reading Transera’s Call Center App for Salesforce Deployed Across North Texas Specialty Physicians Contact Centers

Transera’s Global Omni-Channel Contact Center Solution Deployed in Roland Corporation’s Japanese Call Center

PRESS RELEASE: Transera announced that Roland Corporation, a leading manufacturer and distributor of electronic musical instruments and equipment, has deployed Transera’s Global Omni-Channel Contact Center solution in its Japan-based call center. Continue reading Transera’s Global Omni-Channel Contact Center Solution Deployed in Roland Corporation’s Japanese Call Center

Transera’s Customer Engagement Analyzer 2.0 Receives Gold Stevie Award in 2015 Stevie Awards for Sales and Customer Service

PRESS RELEASE: Transera announced that its Customer Engagement Analyzer 2.0 has been named a Gold Stevie® Award winner in the Contact Center Solution – New Version category of the ninth annual Stevie Awards for Sales and Customer Service. Continue reading Transera’s Customer Engagement Analyzer 2.0 Receives Gold Stevie Award in 2015 Stevie Awards for Sales and Customer Service

Transera’s Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row

PRESS RELEASE: Transera announced today that TMC, a global, integrated media company, has named Customer Engagement Analyzer 2.0 as a 2015 CUSTOMER Product of the Year Award winner. The 1.0 version won the same award in 2014, signifying the significant enhancements in the latest version. Continue reading Transera’s Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row

Transera Adds Call Center Management and Administration from within Salesforce™

PRESS RELEASE: Transera announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The availability of this new app means that contact centers wanting their call center agents to make and receive phone calls from within Salesforce, can now also build, manage and administer their call centers within Salesforce. Continue reading Transera Adds Call Center Management and Administration from within Salesforce™

Transera announces: New Customer Engagement Analytics Offering for Contact Centers

PRESS RELEASE: Transera, the Customer Engagement Analytics in the cloud company, today announced that it is opening up its Customer Engagement Analytics, allowing customers to analyze data from two data sources for 90 days using its cloud-based software. Continue reading Transera announces: New Customer Engagement Analytics Offering for Contact Centers

Transera’s Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data

PRESS RELEASE: Transera announced the general availability of Customer Engagement Analyzer 2.0, the latest version of the award-winning SaaS offering that helps contact centers capture, organize and cross-analyze customer interactions. Customer Engagement Analyzer 2.0 equips contact centers with enhanced interactive and collaborative analytics capabilities to perform business performance analytics on cross-system customer interaction and agent activity data. Continue reading Transera’s Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data