Tag Archives: Callstream

Personal lines insurers outperform commercial lines in call centre performance

PRESS RELEASE: Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact centre capacity, according to new research from call management experts, Callstream. Compared to commercial insurers, personal insurers respond better to slowdowns in inbound sales enquiries by instantly and proactively reassigning staff to making outbound calls. Continue reading Personal lines insurers outperform commercial lines in call centre performance

Sky Insurance chooses Callstream to support its customer service USPs

PRESS RELEASE: Sky Insurance, the insurance provider for performance and modified car owners, today announced that it has appointed call management experts Callstream to improve the contact centre customer experience. Sky Insurance will rollout Callstream’s technology to its 40 agent contact centre in Potters Bar in order to automatically route calls to the most qualified and available agents and to improve customer service. Continue reading Sky Insurance chooses Callstream to support its customer service USPs

Ignoring PCI-DSS rules could cost brokers 75% of new business

PRESS RELEASE: Research from call management experts Callstream has shown that failing to comply with PCI-DSS regulations could be more costly than realised: 63% of consumers surveyed would avoid a broker whose call centres were clearly not PCI compliant in the way they took payment details; and 75% of consumers surveyed would go elsewhere if the insurer or broker had actually been fined for non-compliance. Continue reading Ignoring PCI-DSS rules could cost brokers 75% of new business

Cabshield appoints Callstream to increase business retention and customer acquisition

PRESS RELEASE: Cabshield, the specialist insurance company for taxi drivers, today announced that is has appointed call management experts Callstream as its communications partner. The partnership is anticipated to generate more sales opportunities for Cabshield by providing skills-based call routing and real-time management information for its national service centre. Continue reading Cabshield appoints Callstream to increase business retention and customer acquisition

One Call Insurance appoints Callstream to maintain PCI compliance

PRESS RELEASE: One Call Insurance, one of the UK’s fastest growing insurance brokers specialising in both personal and business lines of insurance, has today announced that its 200-seat call centre based in Doncaster is now guaranteed to comply with PCI-DSS credit card data security requirements. Continue reading One Call Insurance appoints Callstream to maintain PCI compliance

Open GI and Callstream partner to give brokers better technology and communications

PRESS RELEASE: Open GI, a technology provider to the insurance industry, and Callstream, experts in cloud-based call management technology, have partnered to offer a new range of technology and communications services to UK insurance brokers. Continue reading Open GI and Callstream partner to give brokers better technology and communications