iSON Xperiences, a global leader in Customer Experience Management (CXM), has announced the acquisition of EC Outsourcing Company, a UK-based BPO founded in 2013. Continue reading ISON Xperiences expands into UK market with acquisition of EC Outsourcing
Daily Archives: April 22, 2024
IPI Pauseable now available on NICE CXone
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. Continue reading IPI Pauseable now available on NICE CXone
Bambuser acquires the tech solution HERO from Klarna
Bambuser, the leading video commerce platform, is entering a partnership with Klarna, the AI powered global payments network and shopping assistant. As a part of this, Bambuser is acquiring Klarna’s virtual shopping solution, originally established by HERO. Continue reading Bambuser acquires the tech solution HERO from Klarna