Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report

Medallia, the global leader in customer and employee experience, announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC). Medallia was named a leader for its Ability to Execute’ and Completeness of Vision. Continue reading Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report

MCI Acquires Market Force Information

MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading CX company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite CX services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better. Continue reading MCI Acquires Market Force Information

Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience

Journey.ai, a pioneering cybersecurity software company, and Zoom, an AI-powered, open collaboration and customer experience platform, are excited to announce a partnership aimed at transforming security and customer experience in contact centres. Continue reading Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience

Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value

Cisco announced new offerings within its Webex cloud customer experience solutions. Efficiently delivering a standout, connected customer experience across all channels and interactions is a business imperative, and organizations are increasingly looking to solutions that enable them to modernize the customer experience without disrupting their business. Continue reading Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value