Tag Archives: Chromebook

Vocalcom and Google Collaborate to Bring WebRTC to Contact Centers Via Chromebooks

PRESS RELEASE: Vocalcom has revolutionized its cloud contact center solution by collaborating with Google to bring WebRTC to contact centers, allowing them to reduce their total cost of ownership by as much as 50%. The Vocalcom WebRTC solution is the first and only cloud contact center with zero on-premise hardware, software, and telephony infrastructure. This development allows contact center agents to use the Vocalcom cloud contact center solution agent desktop on Chromebooks through WebRTC-enabled interfaces. Within a single window, the solution puts the customer record front and center, with the most critical and recent information in clear view. Continue reading Vocalcom and Google Collaborate to Bring WebRTC to Contact Centers Via Chromebooks