Tag Archives: Promero

Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

PRESS RELEASE: Promero announced that it signed a reseller agreement with Five9. Five9 provides everything needed to run a multichannel inbound, outbound, or blended contact center, including a multichannel agent desktop, supervisor desktop to monitor and coach agents, live chat, social customer service, sophisticated management applications such as real-time and historical reporting, recording, workforce management, quality monitoring , out-of-the-box and custom CRM integrations, and much more. Continue reading Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

Promero approved as Oracle Infrastructure and Platform Service Reseller

PRESS RELEASE: Promero announced that Oracle approved its appointment as an approved reseller of Oracle IaaS and PaaS platform. Oracle Cloud Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) delivers Oracle Engineered Systems hardware and support along with a platform unique to the needs of developers, IT professionals and business users. Continue reading Promero approved as Oracle Infrastructure and Platform Service Reseller

Promero Launches Promero Call Center Omni-Channel Cloud Call Center Platform Integration with Skype for Business Communications

PRESS RELEASE: Promero announced its latest expansion of best in class cloud call center software, Promero Call Center v7.2. Promero Call Center, a call center software as a service offers customization with widgets for individual client interfaces, integrations made easy with Central Connect, speech analytics, Skype for Business and ‘pull from queue and assign priority calls to agent’ feature to dramatically improve customer service. Continue reading Promero Launches Promero Call Center Omni-Channel Cloud Call Center Platform Integration with Skype for Business Communications

Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

Promero, a leading provider of hosted contact center software, today announced that it would leverage Enghouse Interactive’s Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution, Promero Call Center Omni Channel. Powered by CCSP 7.2, Promero Call Center Omni Channel, gives organizations the means to dramatically impact customer service. Continue reading Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace

PRESS RELEASE: Promero announced that its Promero Cloud Call Center CTI Connector for Oracle Service Cloud is now available in the Oracle Cloud Marketplace, offering added value to Oracle Service Cloud customers. With Promero Cloud Call Center CTI Connector, Oracle Service Cloud users will have four powerful automatic CTI Screen pops included as standard features. Continue reading Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace

Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

PRESS RELEASE: Promero announced that it would leverage Enghouse Interactive’s Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution, Promero Call Center Omni Channel. Powered by CCSP 7.2, Promero Call Center Omni Channel, gives organizations the means to dramatically impact customer service. Continue reading Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

Promero selected by Randstad Technologies to host Aspect Software Unified IP

PRESS RELEASE: Promero, a leading cloud hosting provider of call centre solutions announced that Randstad Technologies, a leading technology talent and solutions provider in the U.S., selected Aspect Software Unified IP contact centre solution hosted by Promero as its future call centre platform. Promero will implement and manage the private cloud platform at Verizon’s state-of-the-art data centre NAP of the Americas and other co-location sites. Continue reading Promero selected by Randstad Technologies to host Aspect Software Unified IP

Promero Launches Award Winning Speech Analytics On Demand Cloud

PRESS RELEASE: Promero, Inc., a leading reseller and hosting provider of call center software announced today a new Speech Analytics OnDemand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Launches Award Winning Speech Analytics On Demand Cloud

Promero Provides Call Center Software CTI Connector for Salesforce CRM and Zoho CRM Users

PRESS RELEASE: Promero, a leading reseller and provider of cloud-based virtual call center software, announced today that it completed and provided the general release of its proprietary CTI connector for its hosted platform of Oracle Contact Center Anywhere to Salesforce CRM and Zoho CRM users. Continue reading Promero Provides Call Center Software CTI Connector for Salesforce CRM and Zoho CRM Users