Tag Archives: ResponseTek

ResponseTek Wins Customer Experience Vendor Award by Temkin Group

PRESS RELEASE: ResponseTek has been named a winner of the 2015 Customer Experience Vendor Excellence (CxVE) Award as announced by Temkin Group. This award recognizes providers of products and services for their efforts in helping companies become more customer-centric. The CxVE Awards are based on three criteria: customer experience capabilities, clients’ results, and client references, and judged by a panel of industry experts. Continue reading ResponseTek Wins Customer Experience Vendor Award by Temkin Group

Middle East Telecom Pioneer, Zain, Selects ResponseTek to Power Customer Experience Program Across 8 Countries

PRESS RELEASE: ResponseTek, the global leader in enterprise Customer Experience Management (CEM) software solutions, today announced that Zain Group has selected ResponseTek’s Listening Platform™ to power its multi-channel, multicountry customer experience programme throughout both the Middle East and African regions. Continue reading Middle East Telecom Pioneer, Zain, Selects ResponseTek to Power Customer Experience Program Across 8 Countries

ResponseTek Receives $6 Million in Funding, Positioning Company for Continued Growth

ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today announced a $6 million round of financing. This investment will be used to power its continued growth and expansion into the Middle East and Asia. Customer experience programs were implemented in over 30 countries using ResponseTek’s Listening Platform™, resulting in double-digit improvements in customer satisfaction, significant and sustained reduction in customer churn and material increases in customer conversion and sales.  Continue reading ResponseTek Receives $6 Million in Funding, Positioning Company for Continued Growth