Tag Archives: Transversal

‘You don’t know me’: Consistency and personalisation are key to customer service success

BLOG: Providing your customers with a consistent, tailored experience across all channels should be one of your company’s primary business goals. But how best to make it happen? Chris Hall, Chief Marketing Office at Transversal, sat in on a recent webinar with partner Pitney Bowes to explain. Continue reading ‘You don’t know me’: Consistency and personalisation are key to customer service success

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal, a global provider of web self-service and contact centre knowledge base solutions announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees

PRESS RELEASE: Transversal, the company behind Prescience technology and the leading provider of knowledge solutions, has announced a technology partnership with Wonnova, specialists in gamification. The new collaboration will provide organisations in the UK with the opportunity to adopt an emerging technique that has already started to radically change the way contact centre agents and employees interact with customers in the US. Continue reading Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

Transversal and Intelecom strengthen partnership to offer integrated agent knowledge support

PRESS RELEASE: Transversal, the leading provider of knowledge solutions for the cloud, and Intelecom, experts in multichannel cloud contact centre solutions, have formed a collaboration which will bring to market a new knowledge-enhanced version of Intelecom’s Connect platform. Continue reading Transversal and Intelecom strengthen partnership to offer integrated agent knowledge support

Central knowledgebase puts contact center agents at the forefront of the M&S customer service strategy

BLOG: With customers nowadays contacting brands online, in-store and over the phone it’s more important than ever that large organisations are presenting real-time, consistent information to their customers – whatever their preferred method of contact may be. While large retailers such as M&S are already reaping the benefits of a centralised knowledgebase to streamline the customer service function, other smaller retailers are falling behind. Mark White, Director of Global Sales, Enterprise Solutions at Transversal takes a look at the success of Marks and Spencer’s customer service strategy and offers top tips for Contact Centre News readers on adopting a central knowledgebase. Continue reading Central knowledgebase puts contact center agents at the forefront of the M&S customer service strategy

De Villiers Walton and Transversal partner on integrated knowledge solution for SAP

PRESS RELEASE: SAP services partner De Villiers Walton (DVW) and knowledge solutions vendor Transversal, have formed a partnership that will help large companies integrate knowledge into their existing SAP systems. The new solution, which is being developed for the cloud, combines Transversal’s Prescience™ powered knowledgebase with real-time contextual SAP CRM data to maximise contact centre productivity. Continue reading De Villiers Walton and Transversal partner on integrated knowledge solution for SAP

32Red Sport chooses Transversal to deliver 24 hour customer support

PRESS RELEASE: Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red Sport, part of the award-winning online gaming group 32Red Plc, to deliver a brand new self-service functionality on the 32Red Sport website. In early 2013, 32Red topped an independent customer service audit beating 15 major casino brands; their ambition is to maintain this level of service across the new 32Red Sport brand. Continue reading 32Red Sport chooses Transversal to deliver 24 hour customer support

Transversal and Elephants don’t forget partner to focus on workplace knowledge retention

PRESS RELEASE: Transversal, the leading provider of knowledge solutions for the cloud, has today announced their partnership with international award winning employee knowledge retention specialists, Elephants don’t forget to provide contact centres with an end–to-end solution that will ensure a culture of continual learning. Continue reading Transversal and Elephants don’t forget partner to focus on workplace knowledge retention

RAC broadens engagement with Transversal to deliver consistent answers on the road

PRESS RELEASE: Motoring services provider the RAC has, for the first time, made its core knowledge base available to field agents. Powered by Transversal, ‘Ask RAC’ gives the agents access to the same information and support as their colleagues in the contact center and, in doing so, enables consistent information to be delivered across multiple customer channels. Continue reading RAC broadens engagement with Transversal to deliver consistent answers on the road