Tag Archives: Transversal

‘You don’t know me’: Consistency and personalisation are key to customer service success

BLOG: Providing your customers with a consistent, tailored experience across all channels should be one of your company’s primary business goals. But how best to make it happen? Chris Hall, Chief Marketing Office at Transversal, sat in on a recent webinar with partner Pitney Bowes to explain. Continue reading ‘You don’t know me’: Consistency and personalisation are key to customer service success

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal, a global provider of web self-service and contact centre knowledge base solutions announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees

PRESS RELEASE: Transversal, the company behind Prescience technology and the leading provider of knowledge solutions, has announced a technology partnership with Wonnova, specialists in gamification. The new collaboration will provide organisations in the UK with the opportunity to adopt an emerging technique that has already started to radically change the way contact centre agents and employees interact with customers in the US. Continue reading Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

Transversal and Intelecom strengthen partnership to offer integrated agent knowledge support

PRESS RELEASE: Transversal, the leading provider of knowledge solutions for the cloud, and Intelecom, experts in multichannel cloud contact centre solutions, have formed a collaboration which will bring to market a new knowledge-enhanced version of Intelecom’s Connect platform. Continue reading Transversal and Intelecom strengthen partnership to offer integrated agent knowledge support