Tag Archives: Ytel

Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers and Expands Cloud Ecosystem

PRESS RELEASE: Ytel, Inc., creator of the most advanced Cloud Contact Center software announced the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5solution. The new app integrates seamlessly with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators). Continue reading Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers and Expands Cloud Ecosystem

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

PRESS RELEASE: VoiceBase, Inc. a leading API-based “on demand” speech analytics company announced today that Ytel, a provider of cloud contact center software that processes over 30 million interactions per day, has added VoiceBase’s high-accuracy transcription and predictive call scoring services to its X5 Cloud Contact Center solution. This is scheduled to launch in Ytel’s X5 June 2015 feature release. Continue reading Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

Ytel’s Next Generation X5 Cloud Contact Center

PRESS RELEASE: Ytel, a leading provider of cloud communications software, today introduced X5 Cloud Contact Center – a revolutionary blended (outbound and inbound) communications platform that incorporates industry leading features that are fully customizable, supported by a company owned certified network, and 24/7 Smart Support. Continue reading Ytel’s Next Generation X5 Cloud Contact Center