Partnerships

Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value

Calabrio, the workforce and conversation intelligence company, announced a significant expansion of its partner network. The addition of two new partners, Avant and Sabio, and expansion of the existing partnership with Five9, will help provide more comprehensive solutions and drive greater success for customers in the contact centre market.

The expanded ecosystem builds on Calabrio’s commitment to power people and businesses with actionable intelligence with the specialized expertise of its new partners. This will enable customers to work smarter, respond faster, and connect better to drive measurable business outcomes.

“We are excited to welcome Avant and Sabio into our partner network, and to deepen our longstanding relationship with Five9,” said Frank Cicconne, Chief Revenue Officer at Calabrio. “By teaming up with Avant, Sabio and Five9, we are creating more value for our customers by expanding the availability of our cloud-native, AI-powered suite Calabrio ONE. This expansion reinforces our commitment to providing the best possible solutions to help our customers succeed in a rapidly evolving technology landscape.”

The partnerships will focus on key areas, including:

  • Empowering Trusted Advisors: Avant’s network of more than 3,000 Trusted Advisors now have direct access to Calabrio ONE and Calabrio’s contact centre experts to help jointly advise organizations on contact centre technology.
  • CX Transformation: Sabio’s longstanding contact centre practice can now deliver Calabrio ONE as part of their world-leading contact centre solutions that turn service operations into strategic assets to drive efficiency and growth.
  • Digital CX: Five9 brings deep expertise in end-to-end digital engagement, offering joint customers a more robust and secure experience when coupled with Calabrio ONE. In addition to the seamless integration of Calabrio ONE and Five9 VoiceStream, the go-to-market teams are now more closely aligned making it easier for organizations to implement a modern contact centre solution with real-time audio streaming, call recording, quality management, and AI-driven analytics.

For more information on Calabrio’s partner program, click here.

About Calabrio

Calabrio powers people and businesses with actionable intelligence. Our AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every interaction into a strategic advantage. Trusted worldwide, our workforce and conversation intelligence solutions help teams work smarter, respond faster, and connect better to drive measurable business outcomes.

Visit https://www.calabrio.com/

About Avant

AVANT is a platform for IT decision-making and the nation’s premier distributor for next-generation technologies. AVANT provides unique value to its extensive network of Trusted Advisors with original research, channel sales assistance, training, and tools to guide decision-making around IT services that promote business growth. From complex cloud designs to global wide-area network deployments to the latest in security services, AVANT sets the industry standard in enabling its partners and clients to make intelligent, data-driven decisions about services, technology and cost-effective communications.

About Sabio

Sabio turns customer experience into profitable growth through AI-powered technology. They use AI to transform service by elevating satisfaction and increasing efficiency across voice and digital channels.

It has operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, South Africa and India.

Through its own knowledge and technology, as well as that of world-class technology leaders, Sabio helps organizations optimize their customer journeys by making better decisions across their multiple contact channels.

The Group specializes in AI, data insight solutions and contact centre and works with major brands worldwide, including Aegon, AXA Assistance, British Airways, Caixabank, DHL, Rentokil Initial, Essent, HomeServe, Telefónica and Transcom Worldwide.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it’s at the heart of every winning experience.

For more information, visit www.five9.com.