Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience. Continue reading Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Tag Archives: Calabrio
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Continue reading Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio, the workforce performance company, announced that it has launched Calabrio GovSuite, a Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorized cloud contact centre solution. Continue reading Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience
Calabrio, announced their acquisition of Wysdom, the leading experts in AI and virtual agent performance solutions. Continue reading Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience
The Great AI Paradox for Contact Centre Agents
Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Continue reading The Great AI Paradox for Contact Centre Agents
Calabrio ONE Awards Celebrate Customers Elevating Their Contact Centre Operations
Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Continue reading Calabrio ONE Awards Celebrate Customers Elevating Their Contact Centre Operations