Tag Archives: Calabrio

Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimisation (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio, the workforce performance company, as Chief Experience Officer (CXO). Continue reading Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians

In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff… Continue reading Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians

Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives

Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Continue reading Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience

Calabrio, the workforce performance company, has identified a direct correlation between contact centres, brand loyalty and brand revenue. The global research report, State of the Contact Centre 2022: Empowering the Contact Centre as Brand Guardian, uncovered a surprising gap between the role contact centre agents play in consumer brand perception and how much employers support and empower those same agents to be brand guardians. Continue reading New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience