Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Continue reading Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Tag Archives: Calabrio
Enjoy a Slice of Customer Data Analytics Pi (e)
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Continue reading Enjoy a Slice of Customer Data Analytics Pi (e)
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Continue reading Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
What Elephants and Customer Experiences Have in Common
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Continue reading What Elephants and Customer Experiences Have in Common
The Ultimate 5-step Detox Programme for Contact Centre Health
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023… Continue reading The Ultimate 5-step Detox Programme for Contact Centre Health
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation… Continue reading Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Continue reading Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth