Afiniti, a leader and expert in driving AI-powered measurable outcomes for contact centres, announced Outcome Orchestration, a new category of enterprise AI. Outcome Orchestration addresses contact centre operators’ disappointment with the wide and persistent gap between today’s narrowly focused and bespoke AI products and the hard, measurable outcomes businesses truly need. Continue reading Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI →