Afiniti launched three new products on its unified AI platform that will make it easier than ever for enterprise contact centres to optimally manage support issues and protect customer lifetime value. Continue reading Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
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Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Afiniti, a leader and expert in driving AI-powered measurable outcomes for contact centres, announced Outcome Orchestration, a new category of enterprise AI. Outcome Orchestration addresses contact centre operators’ disappointment with the wide and persistent gap between today’s narrowly focused and bespoke AI products and the hard, measurable outcomes businesses truly need. Continue reading Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Afiniti Announces Partnership With Five9
Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement