Amdocs, a leading provider of software and services to communications and media companies, announced an expanded collaboration with Telefónica Germany, one of Germany’s largest quad-play service providers, to deploy new GenAI use cases and extend its billing platform for both consumer and enterprise services for an additional three years.

The new GenAI use cases leverage Amdocs’ amAIz Sales Agent to enable Telefónica Germany to promote new products and automate personalized up-sell opportunities, improving efficiency while delivering more relevant customer experiences. At the same time, the extension of Amdocs’ robust billing platform will ensure the service provider continues to benefit from a field-proven, scalable, and future-ready solution supporting millions of customers across mobile, broadband, TV, and fixed voice services.

“Our collaboration with Amdocs allows us to combine innovation with proven reliability,” said Mallik Rao, Chief Technology and Enterprise Business Officer at Telefónica Germany. “We are continuing to rely on a robust billing platform that has already proven its value across our business. By adding most modern GenAI capabilities, we can make even better personalized offers to millions of our customers – and thus further improve the customer experience.”

“We are proud to expand our relationship with Telefónica Germany as they leverage our industry-leading generative AI capabilities to deliver innovative experiences for their customers,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “By introducing our amAIz agent capabilities into their use cases and customer engagements, Telefónica Germany will be able to contextualize and personalize customer interactions, positioning them to capture top-line growth, while driving down the associated costs to acquire and serve.”

Find out more about Amdocs amAIz Agents, here

About Amdocs

Amdocs empowers the world’s leading communications and media companies to accelerate innovation and deliver exceptional customer experiences at scale. Our comprehensive portfolio of software products and services enable service providers to harness the transformative power of artificial intelligence, driving digital modernization, cloud adoption, intelligent network automation, and new revenue opportunities. With our talented people across the globe, we partner with our customers to turn advanced technology into measurable business outcomes, enriching lives and advancing a more connected society. Together, we help those who shape the future to make it amazing. Listed on the NASDAQ Global Select Market, Amdocs reported revenue of $4.53 billion in fiscal 2025.

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