Tag Archives: Amdocs

Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Amdocs announced Gartner has positioned Amdocs as a Leader in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute. Continue reading Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

Amdocs is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Continue reading Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

[24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom

[24]7, a global leader in customer engagement solutions, has announced a strategic partnership with Amdocs The joint offering has already been selected by a leading wireless service provider, and that organisation is already achieving significant reduction in calls to its contact centre. Continue reading [24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom

VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency

PRESS RELEASE: Amdocs announced that PJSC VimpelCom (Beeline™), one of the largest service providers in Russia, has successfully deployed an Amdocs customer management solution that improves call-center agent efficiency across the country. As a result, Beeline can increase satisfaction and retention rates of its more than 59 million mobile and fixed-line broadband customers throughout Russia. Continue reading VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency

Amdocs Introduces New Big Data Actionable Analytics for Service Providers’ Marketing, Network and Customer Care Operations

PRESS RELEASE: Amdocs announced new communications-specific applications that allow service providers to aggregate data from multiple marketing, network and customer care sources and generate business and customer insights with actionable recommendations. Today’s announcement builds on Amdocs’ big data analytics launch announcement last year which introduced the industry’s first end-to-end, communications-specific big data analytics portfolio and that makes data clean, accessible and actionable for service providers or third-parties to enable open innovation. Continue reading Amdocs Introduces New Big Data Actionable Analytics for Service Providers’ Marketing, Network and Customer Care Operations

Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million

PRESS RELEASE: Comverse announced it has reached a definitive agreement to sell substantially all of its BSS business assets to Amdocs. The total purchase price is $272 million in cash. The transaction is expected to close by the end of September 2015, subject to various closing conditions. Continue reading Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million

Telefónica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil

PRESS RELEASE: Amdocs announced that Telefónica, one of the world’s leading service providers, has selected Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo’s quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV). The project spans customer relationship management including self-service; service order management; master enterprise catalog, and revenue management. Continue reading Telefónica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil

Amdocs Latest Portfolio Release – CES 9.2 – Allows Service Providers to Differentiate and Succeed in Today’s Hyper-Connected World

PRESS RELEASE: Amdocs, the leading provider of customer experience solutions announced Amdocs CES 9.2, the company’s latest portfolio release. Spanning business support systems (BSS), operational support systems (OSS), and network control and optimization, Amdocs CES 9.2 enables service providers to succeed in the hyper-connected world by leveraging their network assets and relationship with their customers. Continue reading Amdocs Latest Portfolio Release – CES 9.2 – Allows Service Providers to Differentiate and Succeed in Today’s Hyper-Connected World

VimpelCom’s Beeline Selects Amdocs Customer Management to Boost Customer Satisfaction, Increase Call Center Efficiency and Revenues

PRESS RELEASE: Amdocs, the leading provider of customer experience solutions, today announced that OJSC VimpelCom (Beeline™), one of the largest communication operators in Russia, has selected Amdocs Customer Management to improve agent efficiency at its call centres, boost call centre revenues, and increase customer satisfaction and retention rates. Continue reading VimpelCom’s Beeline Selects Amdocs Customer Management to Boost Customer Satisfaction, Increase Call Center Efficiency and Revenues

Opportunity for Service Providers to Improve Business Outcomes of Order-to-Activation Process by Harnessing Business Intelligence (BI) and Analytics

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, today announced the findings of a global survey which highlights the unchartered potential of adopting business intelligence (BI) and analytics tools within one of the most critical business processes, the order-to-activation (O2A) process. Continue reading Opportunity for Service Providers to Improve Business Outcomes of Order-to-Activation Process by Harnessing Business Intelligence (BI) and Analytics

Telefónica Selects Amdocs Products and Services for Quad-Play Transformation in Chile and Peru

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services announced that Telefónica, one of the world’s leading service providers with more than 313 million customers across Latin America and Europe, has selected Amdocs for transformation projects in Chile and Peru. By modernizing and standardizing Telefónica’s business support systems (BSS) on Amdocs software, Telefónica subscribers in these countries will be able to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV. Continue reading Telefónica Selects Amdocs Products and Services for Quad-Play Transformation in Chile and Peru

New Research: Social Media Emerges as a Preferred Care Channel but Customers Expect Faster, More Personalised Responses

PRESS RELEASE: At TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call centre costs. Continue reading New Research: Social Media Emerges as a Preferred Care Channel but Customers Expect Faster, More Personalised Responses

Amdocs Enterprise Payment Processing Enables MetroPCS to Improve Customer Experience via Optimizing Electronic Payment Options

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, today announced that MetroPCS®, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution, which has already been deployed and achieving strong results, is part of a strategic multi-year agreement to enable MetroPCS to enhance and optimize its customers’ electronic payment options, while reducing the operational costs associated with customer payments. Continue reading Amdocs Enterprise Payment Processing Enables MetroPCS to Improve Customer Experience via Optimizing Electronic Payment Options