Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. Continue reading Agentic Era Gives Birth to a New Branding Paradigm
Tag Archives: Amdocs
Amdocs Launches amAIz, a Cutting-Edge Enterprise-Grade Generative AI Framework, Set to Propel the Telecom Industry into the Gen AI era
Amdocs, a leading provider of software and services to communications and media companies, announced Amdocs amAIz, a pioneering telco generative AI framework. Continue reading Amdocs Launches amAIz, a Cutting-Edge Enterprise-Grade Generative AI Framework, Set to Propel the Telecom Industry into the Gen AI era
Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Amdocs and Microsoft announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities. Continue reading Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience
Amdocs, a leading provider of software and services to communications and media companies, announced that it has been selected by Vodafone Ireland to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Continue reading Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience
Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs
Amdocs, a leading provider of software and services to communications and media companies, announced that it is collaborating with Three UK to transform its data capabilities, enabling the UK-based operator to embed data-driven decision making and provide its customers with a more personalized experience. Continue reading Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs
Telefonica Enters Expansive, Multi-Year Strategic Collaboration with Amdocs to Provide Cloud-Enabled, Enhanced Digital Experience and Automated Operations in Hispanoamerica
Amdocs, a leading provider of software and services to communications and media companies, announced a strategic extension and expansion of its collaboration with Telefonica Hispanoamerica. Continue reading Telefonica Enters Expansive, Multi-Year Strategic Collaboration with Amdocs to Provide Cloud-Enabled, Enhanced Digital Experience and Automated Operations in Hispanoamerica