contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center.
contactSPACE 4zoom integrates natively with Zoom Contact Center and is productized for rapid deployment, with no integration project necessary. Once installed, it delivers the essential outbound functionality that enterprises need: preview, progressive, power and predictive dialing, sophisticated campaign management, and compliance controls built for regulated industries including financial services, banking, insurance, healthcare, and telecommunications.
contactSPACE offers proven technology that is used by enterprise teams of tens of thousands of agents globally. Recent deployments include a U.S. financial institution provisioned with 2,000 agents making up to one million calls per day — live within weeks of first contact — and a Southeast Asian bank that scaled from a 12-agent MVP launch to more than 1,500 callers on the platform.
contactSPACE is ISO 27001 certified, and 4zoom ships with compliance controls and processes designed to support Telephone Consumer Protection Act (TCPA) compliance in the United States, Ofcom in the UK, ACMA in Australia, and GDPR across Europe and more, so regulated enterprises can dial at scale with confidence.
“Enterprise outbound has traditionally meant long deployment cycles, complexity, and platform risk. We’ve built our solutions to solve these problems,” said David O’Leary, CEO of contactSPACE. “We’ve spent over a decade running compliant outbound at scale — including deployments of tens of thousands of agents — and we’re excited to make that same enterprise functionality depth native to Zoom Contact Center.”
Unlike traditional enterprise dialler vendors, contactSPACE is a modern, robust, cloud-first platform built natively for the cloud rather than migrated to it — giving Zoom CX customers enterprise outbound without the legacy architecture, long deployment times, and complexity that comes with it.
“contactSPACE has an amazing track record and a wealth of outbound experience — we’re delighted to have them on board,” said Chris Morrissey, Head of Zoom Contact Center Sales & GTM. “This partnership gives Zoom customers a path to quickly and easily deploy proven enterprise-grade outbound functionality at scale. Together, contactSPACE and Zoom tech offer an incredibly powerful combination, allowing Zoom CX customers to deliver personalized, efficient inbound and outbound interactions, on any channel.”
4zoom is available now, sold directly on Zoom paper with a single invoice. Learn more at https://www.contactspace.com/zoom-outbound-solutions, or reach out to contactSPACE at info@contactspace.com or +1 (415) 200 3752 to get started.
About contactSPACE
contactSPACE is an ISO 27001-certified provider of native, enterprise-grade outbound communications solutions for leading contact centre and CPaaS platforms. For over a decade, contactSPACE has powered compliant outbound at scale, including global, multi-region deployments of tens of thousands of agents, helping businesses spend more time talking to customers and achieve better business outcomes.